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Was that Canada or US ? 6months....WOW......it's got to do with supply shortage and long waiting lists for new vehicles which have priority for manufacturing/assembly.....
 
We finally just finished the buyback on our 2021 Sorento, transmission failed at 6000. The whole process took 6 months, vehicle sat at dealership for 3 months waiting on transmission to be replaced. Then it took another 3 months to complete the buyback, this was without an attorney, but we got 100% reimbursement. Kia has without a doubt the worst customer service of any company in any industry that i've ever dealt with. I will never do business with Kia/Hyundai again, garbage vehicles with terrible customer service.
 
Did you go through lemon law for your state or just deal with corporate Kia on your own? Also, we are leasing so I’m not sure how that affects a return/but back.
 
Was that Canada or US ? 6months....WOW......it's got to do with supply shortage and long waiting lists for new vehicles which have priority for manufacturing/assembly.....
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That and the enormous amount of transmission failures they have. Both Sorento and Telluride have a very high likelihood of failure, this is from the service manager at Kia.
NC USA
 
Discussion starter · #168 ·
We finally just finished the buyback on our 2021 Sorento, transmission failed at 6000. The whole process took 6 months, vehicle sat at dealership for 3 months waiting on transmission to be replaced. Then it took another 3 months to complete the buyback, this was without an attorney, but we got 100% reimbursement. Kia has without a doubt the worst customer service of any company in any industry that i've ever dealt with. I will never do business with Kia/Hyundai again, garbage vehicles with terrible customer service.
Wow! I’m honestly surprised they responded to you. They barely responded to our attorney. They would respond to every 1 in 5 email/phone call that was sent. Even though we loved the Sorento for the short amount of time we drove it, we also will never deal with Kia again.
 
I have a decision to make with a 22 Sorento that I could use some insight/help with.

My 2021 Sorento SX Prestige X-line transmission failed at 10400 mi. Long story short filed lemon law claim against them.

Out of a "goodwill" , a repurchase, and a replacement offer I chose replacement and they are working on getting one. Reason being I get a 22 because no 21s are left that has a few upgrades. Plus I get to reset my mileage (now 11,600) and I'm basically already paying towards my future vehicle. They just swap the VIN number in my loan that I'm down to 47 months from 60 now.

Also I only paid $48,614 OTD(7%tax all fees, and some extras too included) last April . Right now advertised prices near me are $53,200 (without taxes and fees).


So the question is once I get it do I trust it (2022 model) and keep it? Or sell it practically new?

I should be able to make money off it since I'm just swapping vehicles and paid what I paid for it and just get a Palisade or Telluride that doesn't have the same transmission
 
‘21 SX AWD ~18k mi. All was well until this past weekend. I was driving from Atlanta to NE Ohio and all of my safety systems malfunctioned putting the car in limp mode. I pulled over and turned the car off and back on and it disappeared, for 3 miles… it continued for about 8 cycles of the engine (8 stop and starts), but I was over 600 miles from home and this was upsetting. During the third cycle I took the time to clear ALL of my driving sensors and turned what I could off in the settings menus.

THIS WAS NOT DUE TO MY FRONT CAMERA BEING DIRTY! As mentioned, I cleaned all of them and my car was only dusty as I just had a car wash an hour before getting on the highway. Also, with it just going away after the eighth cycle proves it wasn’t a dirty camera or else it wouldn’t have stopped.

I took pictures and video for the dealer, but I already know they won’t be able to replicate the issue. I’m going to email the pics/vids to my service rep for reference.

Image
 
That and the enormous amount of transmission failures they have. Both Sorento and Telluride have a very high likelihood of failure, this is from the service manager at Kia.
The Sorento and Telluride have nothing in common except the badge on the grille. The engine and transmission are both completely different.
 
My advice is don't ask random forum people for advice that only pertains to you. You may have luck asking how to change oil and such but your situation is a bit more unique and complicated.

But, for random advice. Keep the new car. Unless you want a different car. Then sell it.
 
My advice is don't ask random forum people for advice that only pertains to you. You may have luck asking how to change oil and such but your situation is a bit more unique and complicated.

But, for random advice. Keep the new car. Unless you want a different car. Then sell it.
Just trying to get a sense if the 2022s are having problems too, that's all. I don't know anyone that owns one, hence why I'm asking a forum of owners of 22' Sorento's (not really too random then) that may be able to give me some insight as to if failures are still occurring. I see you have a 21 though, so you're not part of the audience I'm trying to poll anyways. Thanks for trying to be helpful I guess, but I realize who my audience is here.

So again any 22' owners with transmission failures out there or anybody make it to 10-15k+ mileage on their 22' yet without problems? Thanks
 
Not sure... A bunch of users who don't have a '22 are commenting.
I have a 2021 Sorento with 9k miles: no major problems YET. I do have some of the same issues (surging, juddering) as others, takes some getting used to, but am hopeful that there will not be a major failure. Incidentally, for all the bad press that Nissan CVT's get, I had three different Nissans since 2007 and never had a trans problem; always worked and superb gas mileage. It's just the luck of the draw.....
2021 Sorento SX with the 2.5 liter turbo. 16,000miles and no issues. No transmission issues. Love the car. No problem going through the car wash dryer as talked about above. I find the car very responsive. Purchased in March 2021
2021 - I must be insensitive or very lucky for I have had no problems with my transmission whatsoever. Besides shifting very quickly it acts just like an automatic transmission.
Lets be mindful of the question - folks who have hands-on experience with the 2022.

Can anyone confirm if the 2022 transmission and TCM is the same as its predecessor?
 
I just had my DCT fixed in a 2021 Sorrento SX. From the advisor it seems pretty common on both the 21 and 22 models. The car was losing power at low RPMs or would not start back up if the start/stop was enabled. Took it to the dealership and took 26 days to fix the issue due to a back order of parts and ordering a new clutch. Good news is they gave me a rental the entire time so I put 3K miles on something that wasn’t my car in March.
 
I just had my DCT fixed. The car was losing power at low RPMs or would not start back up if the start/stop was enabled. Took it to the dealership and took 26 days to fix the issue due to a back order of parts and ordering a new clutch. Good news is they gave me a rental the entire time so I put 3K miles on something that wasn’t my car in March.
How is that related to this thread?
 
I have a 2021 Sorento with 9k miles: no major problems YET. I do have some of the same issues (surging, juddering) as others, takes some getting used to, but am hopeful that there will not be a major failure. Incidentally, for all the bad press that Nissan CVT's get, I had three different Nissans since 2007 and never had a trans problem; always worked and superb gas mileage. It's just the luck of the draw.....
This seems like some of the issues I had and then the clutch went out. I recommend taking it to the dealership since it is under warranty.
 
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