Does anyone know if the 2018 still has these sunroof problems or has Kia corrected it (or said there is no problem !!)
Yes, I'm Canadian and I had it done on mine. In fact the dealer had the brackets in stock and did it same day I brought it in.I just ran into the same issue on my 2016 Sorento SX. I picked up the car yesterday (new from the dealer, had been sitting there, and on clearout) and had the car for about 20 minutes total, it worked on the way home, but when my wife was testing it out in the driveway, it wouldn't close.
I understand there is a TSB previously posted and had already dropped the car back at the dealer to have it corrected, but I'm wondering if there are any Canadian owners who have been successful in getting the TSB used to take the appropriate action?
I picked up the car today and asked what they had done to correct the issue, and they said it was 'dry' and needed to be cleaned and lubricated. It's working now, but I'm under the impression that it will only be fine for a little while unless the repair documented in the TSB is followed. I discussed this with the service rep and he was telling me that there was nothing listed from Kia Canada and we don't get all of the service bulletins that the US gets. So I'm under the impression that this won't get corrected properly and I'll need to keep going back for the same issue.
What is the best way to go about getting the repair done using the US TSB so that I don't need to keep going back?
Thanks, hoping the first day with my Sorento isn't representative of the future!
Did you have to do anything special to get them to use/find the TSB? Sure I can give it to them, but it sounds like if it's not provided by Kia Canada they won't want to use it. Or maybe I need to go to another dealer.Yes, I'm Canadian and I had it done on mine. In fact the dealer had the brackets in stock and did it same day I brought it in.
I don't use it much... kind of scared to actually. But I think it's still fine.
Lift lever feet was replaced for this issue for my car.I had this same problem a few months ago! Opened the sunroof and noticed the shade got halfway stuck. Opened the window and it opened fine but I couldn't get it to close! I tried holding down the button, going backwards and forwards, restarting the car, everything and finally it crawled to a close.
Husband took it in for me. They couldn't duplicate the issue of course but said the lube was dried up. I could pay $150 for them to fix it or have my husband do it. It seemed more of an electrical problem to me than a lube problem. I haven't had him fix it yet and I haven't tried opening it anymore either.
Yes, that is correct.Looking to buy a '16 Sorento and, obviously, this thread is creeping me out a bit. Having said that, I hardly EVER open my sunroofs. Maybe once or twice a year. I do, however, open the shade and tilt for ventilation in all but freezing weather. Am I correct in assuming that the issue is only in regards to fully opening the sunroof?
I had no problem getting it repaired at no cost. They had the parts in stock and fixed within the day.Any Canadians have any luck getting this repaired under warranty? I've already gone through the clean and lube song and dance and know the issue is more than that.
That's great news! Did you bring up the American TSB, or was it simply a matter of "My sunroof doesn't open properly" and they fixed it for you?I had no problem getting it repaired at no cost. They had the parts in stock and fixed within the day.
I personally have had a wonderful experience with the service department for the place I purchased my Sorento. The sales experience is a whole other story.