First I had the original appointment set with everything listed to be done, only to be told they wouldn’t be able to get in done in time. They give me a loaner, but I had to postpone leaving for out of town, so they can work on it on Saturday. The dealership fixes 2 of the 4 issues, but needed to order parts for the sliding door recall and multifunction box.
Next day driving to DC the passenger airbag light comes back on that they supposedly fixed on Saturday from the recall. I take a picture and email it to the service department that the wiring harness must still not be fixed. They tell me, I might have to pay a diagnostic charge...I refuse and now they will look at it again.
I get an email stating all parts have arrived. I call and ask to verify all parts including multifunctional box are in...the woman confirms and books appointment for Saturday 8am. Receive a call Friday night to confirm Saturday. Arrive Saturday to be told I don’t have an appointment, but they’ll get me in. While sitting in courtesy vehicle... get a call asking if I’ve arrived for my appointment! Seriously!
Get a call after getting home that the multifunctional box is not in yet, so the car will need to come back again!
Dealership finally got the multi function box in, but now says the earliest they can get the car in is the beginning of July to install it! I guess it’s no big deal that people have almost slammed into the back of my van multiple times, because they think I’m turning right , when I actually activated the left turn signal. How this is not a mandatory recall with over 18 reports to NTSB is beyond me. I’ll pay the $600 as it’s a small price to keep my family safe, but unfortunately it will take a major accident it looks like before they issue a recall! Very disappointed overall with Bev Smith Kia service.