Try Another dealership. Don't call, (NO dealership would EVER give it out over the phone anyway) just go there. Ask for the parts manager, if he says NO, ask why?? Tell him its MY car and I have all the proof of ownership. If that doesn't work, ask for the general manager......

 

I'm assuming the car would physically need to go in to have the PIN from the dealer scan tool? Or is it something that can be looked up in the system?

 

I found this thread, it may be of some use.

limp home mode +

just wondering anyone know where to get the code to program the ignition if the security system shuts car off . according to the manual there is a code you enter by turning the key from ON to ACC a certain mumber of times I asked the dealer about this and they didn't know what I was talking...

www.kia-forums.com

 

I did not ask for the PIN yet, only asked if they would provide it if I came in with proof of ownership. I May just show up to another dealer.

Regarding the other thread, they are talking about a different number. The 2345 is the default pin to enter so you can drive the car in limp mode if the transponder in the key is damaged. I’m looking for a 6 digit pin code that you need to enter in the scan tool to allow the immobilizer to learn a new transponder key. This code is specific to the vehicle.

 

In the previous thread it is noted:

limp home mode

I was also concerned about this issue and wrote to Kia since what the dealer told me didn't make sense in relation to what is in the Owner's Manual ( it is written rather poorly!). The response from Kia shown below wasn't much help either and also written pretty badly as well.

"All Kia Vehicles have an immobilizer password; it is a six digit PIN number. This PIN number is held with Kia Canada INC secure database, it can not be accessed by anyone except by Kia employees for security reasons. The PIN number can not be changed. This is a PIN code that is in the immobilizer system and in you’re key. Whenever you insert your ignition key into the ignition switch and turn it to ON, it checks, determines and verifies if the ignition key is valid or not. If the key PIN code does not match the code of the immobilizer system the engine of your vehicle will not start. The Limp Home Procedures password is “2345” it is used when the immobilizer system fails. If the limp home procedure does not work, you will need to get the vehicle to a KIA dealer. and also can not be changed. This procedure is for when you turn the ignition switch to the ON position, if the immobilizer indicator (in the dash) goes off after blinking 5 times and does not stay on. Your transponder is built into the ignition key. is out of order. This is when you will need the limp home password which is “2345”. "

Thus, the only way to acquire the 6 digit code is via the KIA database, which apparently only a dealer has access to. Also, I think the exchange of immobilizer pins would require you to be present at the dealership and with proof of ownership.

 

Found a dealer about an hour away that told me they would provide the PIN with proof of ownership. Will be making a trip within the next few weeks / months and will post back my experience.

 

Good luck!

 

Might just be looking to empathize with someone on this...

Recently followed another thread on this forum about getting an extra key made and one respondent indicated that you should go to the dealer to demand the immobilizer PIN and they will give it to you if you are persistent. The dealer I visited was adamant that Kia policy does not allow any dealership to give out immobilizer PINs and after calling Kia at the following number +1800-333-4542, I was told by the corporate customer care representative that their policy is to not provide these PINs to customers. This means you can ONLY buy keys from Kia (which, of course, is the most expensive source for spare keys).

Has anyone else had this experience? Why does Kia have this policy but other car manufacturers do not?
This feels like a violation of property law and at the very least, a monopoly over the purchase of keys to your car. Just another way for the dealership to gouge you on the price of simple repairs. I'm VERY disappointed in Kia, as my experience has otherwise been pretty positive with the car itself.