Further to the above.... interesting developments.

Spoke to dealership manager today, who was informed regarding the problem.

Apparently as my 05 Sportage is higher than usual mileage(51,000 miles), not many of you will have developed this problem yet.

But the problem is already eveident in the Carens as it shares the same gearbox as the Sportage.... (Is this true????)...... I've looked on the Carens forum and seems a post re drivetrain noise which is the same as mine.

The dealership manager said he could name a few Carens in the area with the same drivetrain noise....most cases seemed to be diesel.

The fault is known by KIA UK and will not be covered by warranty as the performance/usability of the vehicle is not affected!!!!

I rang KIA UK and they confirmed this. I also asked for an extended warranty on my Gearbox as this problem may be a pre cursor to a failure..... NO LUCK There!!!!

So basically KIA UK says, its ok if your car sounds like a bag of spanners they will not cover this 'quote' characteristic under the warranty.

Any ideas anyone????

 

It certainly seems odd that they recognise a problem, but then won't fix it!!

My advice would be to speak to one of these "Free for the first half hour" solicitors to register that there is a problem with your car and then if it does fail outside warranty and they won't fix it etc. you can then quote the sales of goods act that the car isn't "fit for purpose" and they were informed of the problem but failed to act on it.

If it's a common problem which affects different models, then it's obviously a design fault which they should fix.

Hopefully it won't come to that!!

Good Luck,
Phil.

 

Hi
Is your car manual or automatic. I have an auto and have noticed a clattering sound when driving as you describe. I keep meaning to investigate, but not got round to it yet.

 

mines a 5speed manual tranmission... I don't know if it applies to both manual and automatic but apparently diesels seems to suffer more is the information I recieved?

 

Tony D

Hi, I see KIA UK are as bad as KIA IRELAND who put everything down to a characteristic of the Sportage, I have a 2006 2.0 Diesel 4WD and have had a lot of different problems and when they can't or indeed wont fix them, its put down as a "characteristic" of the vehicle. I'm in the process of giving mine back...good luck with yours.

 

I'm going to post messges in Carens forum to see if I get any updates on the transmission problems

 

Found following posts on Carens Forum and have posted to find out more info.

i am not happy with my car at 20000miles a noise from the drivetrain started at 1500 rpm to 1800rpm
at 50000 kia replace gearbox nosie still there!
at 58000miles they replace clutch
the noise got better only in 4th and 5th but still there
at 74000 miles gear box pack up!
another gearbox!
now noise back in each gear and kia can not mend it the car is still under warrenty!
has anyone else got this problem

have the same problem. At 110.000km kia replace the gearbox.
problem remains. They can not figure it out.
this is a known problem with the carens crdi.
most of the time you can drive with it without a problem they told me.
i am out of warranty now and at 120000km. noise still there.

 

i do hear some chattering in my 06 sportage, but i thought it was my engine pinging before i read this thread.
well as per my experience, i can hear such chattering when i drive it without heating the engine up.
but when ive heated it up to normal operating engine temperature before i drive it, i dont hear that sound.

 

On Mine the noise is there all the time hot or cold... and seems to be getting worse

 

I have a 2005 Sportage 2.0 CRDI manual with similar problem, it’s only done 38000km. The noise starts at 1600rpm in each gear and disappears at about 2500rpm. I have taken it to a local dealer which informed me that it is normal. I could not except this and have spoken to a dealer on one of my trips up country in one of the bigger cities explaining the problem. The Service Manager acknowledged the problem and said it was a bearing inside the transmission that became loose inside the casing and that they have replaced 3 gearboxes because they could not get the casing. I then, back home took the car to the local dealer which changed their prognoses and confirmed that they have fixed one at the local dealer. They have ordered the parts and will contact me to bring in the car. This will have to be replaced under the drive train warranty. If this is a common problem, surely the factory should acknowledge this, fix it and replace faulty gearboxes with updated ones.

 

thanks my friend.
What country are you from vnroan?
And have you got anymore info regarding exact part that fails?
Also, what happens to gearbox if this repair is not carried out?... Gearbox failure?

Thanks again in advance.

 

I am in South Africa. My car is going in tomorrow... they have ordered the parts and they say they will have it fixed by Friday. I will update this forum on the status of the repair and the parts replaced.

 

I am in South Africa. My car is going in tomorrow... they have ordered the parts and they say they will have it fixed by Friday. I will update this forum on the status of the repair and the parts replaced.

Any Update?

 

have 2005 sportage 30k miles exactly the same problem Kia say bearings bed in and rattle replacement box would do same ! I am taking it to consumer page of local paper to tell people not to buy sportage aster 2 years it is unsaleable

will also contact trading standards and will sue as it is not fit for purpose

it is not on

 

Kia in Port Elizabeth has taken out the Gearbox and has replaced all bearings and seals, but the problem persists and seems to be worse. Now they say it is the clutch and they are replacing it. The factory should redesign and fix the problem.

 

I emailed KIA corp re this problem and unfortunately they got KIA UK to respond


This is KIA UK's official line on this problem.........





Thank you for your email to Kia Motors Corporation received on 05 September 2007 regarding your vehicle. This has been passed to me for investigation and response; please do not consider this a discourtesy rather a delegation of tasks. I have tried to contact you on the telephone number provided but have been unsuccessful.

I am sorry to learn of the issue you have experienced with the gearbox on your Kia Sportage. The quality of Kia cars is the cornerstone of our customer philosophy, and we value all customer feedback. Please accept my apologies on behalf of Kia Motors (UK) Ltd for the disappointment and frustration this matter has caused.

On your behalf, I have been in contact with Service Manager at xxxxxxxxxxxx, and our Technical Department. Having now had the opportunity to discuss your concerns, I must advise that the diagnosis indicates that there is no fault evident, and that the noise described is a characteristic of the vehicle.

If you are unhappy with this explanation I would suggest that you have the part inspected by an independent engineer. I must advise you, however, that this would be at a cost to yourself. Whilst I appreciate that this response may be met with a certain degree of disappointment, I hope that you are able to appreciate our position in this matter.

I must also concur with the decision made by Mr xxxxxx xxxxxxx in our Customer Service Department; Kia Motors (UK) Ltd will not be extending the warranty on your Kia Sportage beyond the three-year manufacturers warranty. However, upon expiry of the pan-European warranty provided with a new vehicle, customers are invited to purchase an extended warranty from a Kia dealer or they are free to purchase a similar product from a third party. If Kia owners do not purchase such protection, any risk associated with ownership of the vehicle remains with the owner.

Finally, I would like to thank you for taking the time to contact Kia Motors (UK) Ltd in order that we may investigate and respond to your concerns.


Yours sincerely



Customer Service

 

Thanks for updating VNROAN

 

re gear box

It seems the gearbox noise or failing seems a big problem for KIA and there owners . As I was speaking to a owner of a owner of a KIA sportage crdi XE 2006 with a 6 speedbox. He asked me if I had problems with my gearbox I told him the only problems I get is 1st to 2nd gear when cold . This owner as had 2 gearboxes fitted in 8 months and the 2nd gearbox is noisey and the owner is waiting for a reply from KIA as he now wants a replacement car or his money back. So this seems to me the gearbox is not suitable for this type of car?.

 

I have pursued this with Kia in South Africa and they have given me a copy of a Technical Service Bulletin acknowledging the problem (See below).

They have ordered the spares and i am confident that this will solve this for me.

I will update everyone once the repair was done.

Roan



TSB No. KT2007082904
Published: 9/3/2007
Symptom/Condition
Some SPORTAGE (KM) vehicles with 2.0L WGT diesel engines and manual transaxles may exhibit a rattling noise while driving at vehicle speeds between 30kph and 40kph and engine speeds between 1800 rpm and 2000 rpm in 2nd or 3rd gear.
Cause
Excessive wear of the friction bushing (A), Inside the clutch disc
Countermeasure/Remedy
If customers complain of the same symptom as above, replace the clutch discs with newly improved ones.
Vehicles Affected
• Model Sportage (KM)vehicles with 2.0L WGT diesel engines and manual transaxles
• Affected vehicles production date range: From start of production to Aug. 28 2007
• Affected VIN range: From start of production to KNAJE551887471049
• Area: All except North America
Parts Required
Disc Assembly – Clutch Previous – 41100-39295 New- 41100-39300

 

Well done VNROAN...

I knew the noise was eminating from the input side of the transmission because its evident in mainly in 2nd 3rd and 4th at those rpm's and not speed dependant.

Looking at the TSB it doesn't mention Petrol engines????
Mine has the noise and is a petrol engine/manual gearbox
now Ive seen this I shall check GDS site again.

Thanks

 

As yet there has no official confirmation of this TSB in the UK????
Anyone else heard anything?

 

Kia has replaced the clutch disc as mentioned in the TSB and all is ok. The car drives again like before.

 

Hi VNroan.. Have you got a copy of the official TSB I can wave in front of my service manager... I gave him the TSB number a month ago and he couldn't find any details of it... havn't spoken to him since.

I checked GDS site but its North American therefore wouldn't be interested in this TSB

Thanks in advance.

Steve C

 

Thanks for the copy Vroan. Dropped it of at local service centre.

Service Manager called back later in day and arranged fitting of new clutch.....

Service Manager called back next day to say, that this TSB is for diesel engines not petrol and the clutch is different.

So I am now still waiting..... At least they acknowledge now the problem, but are waiting TSB for Petrol models new designed clutch...

How long it will take is anyones guess.. the saga goes on. !!!!

Still concerned that it takes some-one like Vroan in S Africa to help me notify KIA UK of the existence of TSB's !!!!!!!!!

 

Have traded my Sportage in for a Ceed SW LS.... they will have to try and sell the the thing now themselves with the "Characteristic Noise".

Still no TSB for Petrol engine clutch plate... but now I dont care anymore.