I am in Florida and this is June 2014. I have had the car since March 2013, and the mileage is 12660. The problem was that the a/c worked fine when I started driving, but stopped working properly after I had been driving non-stop for over 100 miles with the a/c running non-stop. But the a/c again worked fine when the car was restarted after resting for a while. I took the car in to a dealership on June 25, 2014. Before that, I had explained my problem in an email to the Service Manager and in a phone conversation with the Service Advisor, the same one who wrote me up the next morning, when I took the car in. They did the multipoint inspection of the a/c, and found nothing wrong. I got the feeling I was then expected to go back home. But I spent a long time explaining over and over again that the a/c worked on short trips, that I didn’t think the problem could be duplicated in the shop, that I didn’t expect them to drive the car non-stop with the a/c running for over 100 miles, that other drivers had experienced a similar problem and had discussed it on the Kia Forum, that maybe a fix had already been found, and that they should check to see if a fix had been found. Eventually, when they checked, they saw that a fix had already been found.
Here is what the invoice said
Cause: System icing - 20 heating/air cond - 8328 W 0.00
Perform a/c control unit software update 97250F02 .3 N94 C40
I reproduce that for the benefit of anyone who may have a similar problem. Of course, until I go on another non-stop 100-mile drive with the a/c running, I will not know for sure if my problem has been resolved.
Also, I don’t know what Kia’s policy is, but I’m just wondering. If an unusual problem occurs and a fix has been found, shouldn’t all the dealerships be made aware? And shouldn’t customers be notified, so that they could be spared unnecessary expense and inconvenience?