Ok, After many attempts to resolve this issue, I found settings in my I-phone 4 to change display first name last or reverse the order and also a sort order for the same. WHAT WORKED FOR ME WAS CHANGE THE DISPLAY TO FIRST NAME FIRST. I also changed the sort order, but don't think it was needed to fix the problem. Before I changed the display option I needed to call out to the voice command last name and then first to get it to dial. Other than that, I am happy with my 2013 Soro. Ride improvment from my 2011 Soro was a great improvment. My 2011 had Kumo and my 2013 has Continental tires. I think that may have been only one factor. They made other suspension improvments As well.