[gunrunnerjohn]

When you have a problem like this, you should do a hard boot first. That means disconnecting the battery for 10 minutes or so.

Wouldn't pressing the reset button on the unit accomplish a reset?

 

[gunrunnerjohn]

Disconnecting the battery resets a whole lot more than just the the Infotainment system. Most of these have a small hole for a pin to do a reset. I have no idea where it is on that model, but I do know where it is on all the cars we own, and they all have it. For instance, on my 2020 Sorento...

#5 is the reset, you use a small pin to reset the system.

 

[gunrunnerjohn]

Well, it will also reset the ECU and it will forget all the stuff it's learned like shift points, etc.

Car Battery – Before You Disconnect It – Know What Can Go Wrong

 

[gunrunnerjohn]

Nah.

Memory Savers Not Recommended By Industry Experts

Nothing in that clip refutes what I said. The memory save doubtless is also "saving" all the Infotainment system settings you were trying to reset! I didn't recommend such an approach.

 

[gunrunnerjohn]

You can find a lot of scare posts on the internet -- and in my opinion, this is one of them.

Yep, you can find a lot of bad information, so I tend not to believe any of it.