[jgonzales35]

Excuse me while I say "I TOLD YOU SO!" LOL

 

[casanewt]

I am experiencing the same issues all of a sudden on my X-Line Prestige PHEV. It started randomly dropping the connection to wired Android Auto and then would reconnect. Then the other day stopped working all together, acting like the phone was just a USB drive and very slow charging. I have done a ton cable swapping, phone swapping, etc. Everything is pointing to a issue behind the dash. At first it seemed like it would disconnect when I hit bigger bumps in the road. The thing I have noticed now is that it could be affected by temperature as well since it seems to be fine when it is cold and the heat is on, but problematic or completely disconnected when it warms up and the AC is on. It must be a loose cable behind the dash.

 

[Koreanadian]

It really wouldn't take that much work to figure it out for the dealership ... provided that they're actually willing to work.
Just trace the connections are tight all the way from back of the USB port, to the media unit. That's it

 

[casanewt]

Update: So I took my car in yesterday morning and was informed that it could take 3-4 business days for them to run diagnostic checks. I got a text message this morning saying my car was ready for pick up.

Issue: USB cable connector was loose.

Here is the full notes from the service department:

Connected phone to car with USB cable and verified that the USB port would intermittently disconnect and illumination at console would turn off indicating USB cable was disconnecting and issue was not with phone cable. Removed center console cubby to inspect and found connection at console secure. Removed cluster / radio display and found connections good. Removed audio module located behind radio display and found that the audio USB cable connector was loose. Secured connector properly and reassembled all components. Test drove after repairs and found that USB no longer disconnects intermittently.

So far I have not had any issues and things are running smoothly. Hopefully this helps the rest of you having the same issues.

Any more disconnects since this fix?

 

[jgonzales35]

Any more disconnects since this fix?

Sorry, I just saw this. I haven't had any disconnections since the fix.

 

[akirasan]

Sorry, I just saw this. I haven't had any disconnections since the fix.

Could you share a sanitized copy of your work order? Might be useful in having conversations at other dealerships, e.g. my local advisors are touting firmware update, though bad firmware failure is usually consistent as opposed to degradation over time such as I (and apparently others) have experienced.

 

[Koreanadian]

Could you share a sanitized copy of your work order? Might be useful in having conversations at other dealerships, e.g. my local advisors are touting firmware update, though bad firmware failure is usually consistent as opposed to degradation over time such as I (and apparently others) have experienced.

Just tell them to follow the cable from back of the USB port to the other end of the cable, which should be the main "AVN Unit" Make sure the connections are tight, make sure by actually pulling it out and pushing on it until it clicks into place.

 

[syx]

Could also be your phone. I have a 2023 X-Pro Prestige and had a Pixel 6. Tried 3 different cables, then bought a wireless adapter. Still frequently disconnected. I read that it is an issue with the Pixel 6 so I bought a Pixel 7. Same issues. Decided to try one more before taking it to the dealer. Exchanged the 7 for a Samsung S23 Ultra. No issues at all. For me, i believe its the Google Pixel family. Love Android Auto

 

[jgonzales35]

Update: So after a month......the disconnecting issue has returned. Will need to take it back into the dealership. So annoying.

 

[casanewt]

Could also be your phone. I have a 2023 X-Pro Prestige and had a Pixel 6. Tried 3 different cables, then bought a wireless adapter. Still frequently disconnected. I read that it is an issue with the Pixel 6 so I bought a Pixel 7. Same issues. Decided to try one more before taking it to the dealer. Exchanged the 7 for a Samsung S23 Ultra. No issues at all. For me, i believe its the Google Pixel family. Love Android Auto

Weird. I have the disconnecting issue and it is with a Samsung S20FE.

 

[Paul S]

I had the same disconnecting problem: 2023 Sportage EX purchased Mar 2022.

1st trip to dealer, (EDIT) in for air bag recall, not oil change and mentioned the USB issue, dealer did manual reset and system worked for 1 day.
2nd trip to dealer, 2 hours to diagnose a bad USB port, part ordered.
3rd trip to dealer, 1 hour to tell me they ordered the wrong part.
4th trip to dealer, 3 hours, USB port fixed and is now working, yea!.....but now the lower buttons and indicators on the console don't work. Can't change drive modes, Auto Start and manual rear view camera, Elec parking break,etc ..
5th trip to dealer coming up next week, hoping everything works after this trip.

 

[Koreanadian]

I had the same disconnecting problem: 2023 Sportage EX purchased Mar 2022.

1st trip to dealer, in for oil change and mentioned the USB issue, dealer did manual reset and system worked for 1 day.
2nd trip to dealer, 2 hours to diagnose a bad USB port, part ordered.
3rd trip to dealer, 1 hour to tell me they ordered the wrong part.
4th trip to dealer, 3 hours, USB port fixed and is now working, yea!.....but now the lower buttons and indicators on the console don't work. Can't change drive modes, Auto Start and manual rear view camera, Elec parking break,etc ..
5th trip to dealer coming up next week, hoping everything works after this trip.

Good god ... lol

 

[akirasan]

Weird. I have the disconnecting issue and it is with a Samsung S20FE.

Think this is phone-agnostic - have multiple Apple and Android devices and they all suffer the same issue. Been down the road with all combos of devices and cables with the same end result - crappy drops. Afraid I have to leave this issue on Kia's doorstep...