Transmission failed - DCT failures/ manufactured date - SA502A ECU update

Mine’s been at the dealer for 6 1/2 weeks. 2 new transmissions fitted, still not working. Hopeless communication from them, I’ve rung dozens of times, left voice messages. Finally contacted the general manager and told him I want to know what’s happening. I get a call back on Thursday saying they’re waiting on a tech from Kia to advise, as it could just be a computer problem. They’d call me back Friday. Here we are Wednesday and no word from them, AGAIN! Mine started off with the P1C2D03 code and when I checked the app recently it’d changed to P193B79. This is getting beyond a joke. My case was passed to an escalation case manager at Kia corporate, and I’ve heard absolutely nothing from them either. We’re paying for a rental, which Kia have said they’ll reimburse.

Austina said:

Mine’s been at the dealer for 6 1/2 weeks. 2 new transmissions fitted, still not working. Hopeless communication from them, I’ve rung dozens of times, left voice messages. Finally contacted the general manager and told him I want to know what’s happening. I get a call back on Thursday saying they’re waiting on a tech from Kia to advise, as it could just be a computer problem. They’d call me back Friday. Here we are Wednesday and no word from them, AGAIN! Mine started off with the P1C2D03 code and when I checked the app recently it’d changed to P193B79. This is getting beyond a joke. My case was passed to an escalation case manager at Kia corporate, and I’ve heard absolutely nothing from them either. We’re paying for a rental, which Kia have said they’ll reimburse.

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your experience with the dealership and Kia sounds very similar to mine. Dealership telling me they're waiting for Kia Tech Services to advise. Telling me they'd call me back on X date to update me but never call me on X date. Well i called customer service yesterday and was so desperate to talk to a representative that i was on hold for almost 2 hours! After finally speaking to a rep, they informed me that they sent an update to my dealer on 5/1. My service advisor never called me to update me so i called on 5/4 to follow up. He said they still haven't heard anything. The customer service rep mentioned that there was a system outage that may cause delays on the dealership receiving the update. Don't know what that's supposed to mean but this is getting ridiculous. They also told me that the issue with the car could just be a computer problem. Something about the control module. It's frustrating to see that there are many people on this thread that have similar experiences.

Now former 2021 X Line owner. Purchased in early spring of 2021. Have had the fuel leak recall, have experienced the sporadic/intrusive traction control. Now finally transmission issues post-recall CPU update being done in Nov of last year. Before the recall, it was rough at times. Immediately after, it was much smoother. But I began to experience a “clunk” when going from reverse to drive after a month or so. That clunk lasted for a couple months then went away. Experienced occasional problems when starting up and going into drive where it seemed like the vehicle was not in gear at all. Then I noticed “grinding” the other day when reversing in my alleyway back to drive way. Finally, I began to have some whining/whirring noise on deceleration (with no brake applied). Took a short highway trip and had a noise at about 75 mph. I thought it was tire noise or maybe a wheel bearing. Took into local tire shop. They found no tread problems other than normal wear (and still have treadlife remaining)and checked wheel bearings. All good. They drove and replicated noise but said they could put vehicle into neutral and noise went away. They thought something in the drivetrain or transmission And recommended I go see dealer. with the clunking, the “not in gear on startup issues”, the grinding in reverse, and now this new potential issue, I traded this weekend. Got offer over pay off and got out. Just is not worth it. My dealer service is hit or miss in quality. Have a lot of upcoming travel and I don’t need this hassle.

I’ll miss some aspects of it, but not sure if I will trust Kia again. I have one other Kia and while it has been generally reliable, I am experiencing A/C issues at 80000 miles in it. I definitely won’t trust a DCT.