2016 Sorento EX V6
What does opening a case involve?
Thanks for the advise.
Thanks for the advise.
I can assure the useless technician at your dealership that this is not bogus. I live in a relative small area, with a fairly small Kia dealer, and they have seen the problem several times. So much so, they didn't even attempt to duplicate my complaint, they just ordered a replacement steering column and installed it. That was done in December and I have not had an issue since then. If the technician would have contacted the KIA tech hotline, they may have helped guide them in the proper direction. I hope Kia does a recall on this because it is a horrible experience when the steering starts sticking.I posted yesterday in this topic and created another one unrelated to this. Both seem to have been deleted or something? Not sure what the deal is. Anyway, I have a 2016 sorento with 80k and out of warranty. This problem started at around 60k, but it never did it when I was driving till recently. Now it does it all the time. I opened a safety case with Kia yesterday. I took the car in today. The service guy was really unpleasant. Stating he has been there 10 years never heard of the problem or replaced a stearing column. He said this blog is probably bogus information and the only thing that matters is what the tech finds. The Kia lady I spoke with yesterday was very nice. She said in cases like this they do see I always had it serviced at a dealer, so that is good. If the tech finds the steering does have a problem (after I pay the 130 dollar diagnositc fee), it will go to the district manager. That person will review the situation, and they may do nothing, they may pay for parts and I pay labor, or they may pay for the entire thing. We will see what happens. I am putting a complaint in with the NHTSA too. Kia needs to do a recall, this situation is really unsafe, especially on snow.
The way i see it might as well open the case with kia. Took 5 minutes and the lady was really nice. Even if your issue is resolved, reporting it may save someone elses life down the road or help hold kia responsible if there is ever a death linked to the problem.Thanks GN. I took my Sorento in for a second time for the sticky steering issue. The first time was a "could not replicate problem" report. Then they discovered that there was a software upgrade recently released and that was performed when I brought the car in a second time just a few weeks ago. It seems to have helped some in that I don't notice the "notch" so much - "notch" meaning that point where you have to add some extra pressure to the wheel - but when you break thru the resistance you find that you have "over steered" and have to adjust the wheel in the other direction. But even after this software upgrade something still doesn't seem quite right. Steering definitely doesn't behave as it did when I first bought the car. This steering issue in my 2017 Sorento appeared around the 12K mark.
Its pretty obvious that my Dealership is not going to go out of its way to address my complaint. I'm going to continue to spend some time behind the wheel to see if I can live with steering as it is. If I can't I will talk with another dealership just because I know that service departments can vary in terms of experience level and professionalism. If that doesn't work I will open a case with Kia. One things for sure, unless Kia bends over backwards to address this, I'll never purchase another Kia again.
Thanks for reporting back with an update. I think someone else in this thread posted the TSB number and it was CHA-060 as well. If you look it up via Google, you can download it and it's for 2011-2014 Optimas. Interesting that applies to the Sorento as well. I'm currently in the middle of still trying to address this with my 2014 Soul. Brought it in Dec 2017 and then just one week ago; both times they couldn't replicate the issue. And of course on a 3-hour trip yesterday, the notchy feeling was very evident and it sure made the driving that much more fatiguing. My bumper-to-bumper warranty is up in August so I'm trying to get this resolved by then. The shop manager said last week that h wasn't aware of any steering logic improvement software for the Kia Souls, but he was aware of it for the Sorentos.Got the car back, problem was fixed with a software update.
The receipt says "Verified that steering has notchy feel. Found technical bulletin CHA-060. Performed steering effort test. Steering effort test report 3.8Nm effort to initiate MDPS assist. Result states perform MDPS update needed. Performed MDPS update, verified component number and software. Update Completed and test drove. Steering now operating as designed."
I spoke with the service manager and asked him about it. He said the software update had not been out very long. He also said that they had been replacing the steering column, but it actually says in the bulletin to not replace the column.
Drove it on the freeway and around town. Seems to be working fine now. They only charged the 130 dollar diagnosis fee. I actually am happy they didn't have to tear the car apart. Anytime major work is done other things like clips and wire connectors get broken or not put back in the right place.
Thank you!January 18, 2019 MANUFACTURER COMMUNICATION NUMBER: TSBCHA060_R3
NHTSA ID Number: 10152912
Manufacturer Communication Number: TSBCHA060_R3
TSB: ECU UPGRADE ? STEERING LOGIC IMPROVEMENT - This bulletin has been revised to include additional information. This bulletin provides information related to the MDPS ECU software upgrade for some 2011-2014MY Optima (QF), produced from August 2, 2010 through July 27, 2014, and 2016-2018MY Sorento (UMa) vehicles, produced from October 27, 2014 through August 22, 2017, which may experience a notchy feel in the steering wheel.