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2014 & 2016 Kia Sorento LX 3.3L V6 AWD
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Hey post #60...Read my post#59. Hopefully my instructions are clear on easiest way to speak to KIA and get started. I'm awaiting estimates and will update.
 

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Hi! I have a 2015 Kia Sorento and have the same issues. Anyone having any success with reporting this problem? I hate how my car looks and am afraid it's going to keep peeling.
Have you taken the time to read this thread?
 

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2015 Kia Sorento 3.8L V6 AWD
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4 Posts
Spoke to KIA about SWP delamination of paint. 1) Use website to log issue. Wait 24-48 hrs, then call 800-833-4542. Follow prompts, enter case ID, they call you back, fastest way to speak to a person. 2)I was told I need 2 estimates (any body shop). 3)I use website and case ID to submit estimates and pictures of vehicle showing damage (where & detail).4)KIA then reviews it to determine eligibility. View attachment 125270 View attachment 125271 View attachment 125272
Have you received any response from KIA?
 

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2014 Kia Soul
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7 Posts
Have you received any response from KIA?
If you can keep us updated on how you made out with Kia we would appreciate it. I have a 2014 Kia Soul that looks terrible from all the paint that has peeled off. I made a complaint with Kia about 6 months ago, and spoke to several people. They all told me basically that the cars VIN number shows it was painted in Korea, so they are not liable for it. Can’t understand where it was painted has anything to do with it. It’s still a car that was made by Kia. I will send in another complaint with recent pictures. If anybody has had Kia repaint their cars we all would appreciate the information. Thanks, Richard
 

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2015 Kia Sorento 3.8L V6 AWD
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4 Posts
Good day, found the post below on Facebook. Take action and file a NHTSA complaint at the link below and join the Facebook Group "KIA SORENTO SNOW WHITE PAINT PEELING CHIPPING AND DELAMINATION"


Hi there KIA friends !

I’m the maker of this page and I own a 2014 Kia Sorento that the peeling is rapidly peeling off ( or what the body shops call Delamination ) . My paint began peeling in a tiny spot I thought was a chip from a rock but rapidly began peeling all over .

Here are some steps to follow to help getting your paint fixed and paid for by KIA . We all need to file a Paint complaint with Report a Vehicle Safety Problem, Equipment Issue | NHTSA

This is extremely IMPORTANT, You will need your VIN # ** PLEASE INCLUDE THE COLOR OF YOUR KIA** The paint peeling is seriously dominate in PEARL WHITE and that needs to be addressed!! We have seen peeling in other colors as well. 🏛We want this to lead to a investigation, here is what the NATIONAL HIGHWAY TRAFFIC SAFTEY ADMINISTRATION says**👇🏼👇🏼👇🏼👇🏼👇🏼👇🏼

* Any documentation you have related to your complaint, such as photos or a police report:

* ALL complaints are reviewed.

* Some complaints may lead to an investigation.

* Some investigations lead to recalls.

* Unverifiable complaints may be removed from searchable information.

Note: The review and investigation process MAY take a long time, but don't worry--you will be notified if there is a recall.

—————————————-
We need to include pictures📸, and dates and mileage of when this started and the progression on peeling .

This is really important!! We need to work together and get the NHTSA to recognize there is a nationwide problem . Once they have a certain number of complaints they begin to look deeper in to the problem and may force KIA to act — and recall the cars that need paint !! Let’s do it!

Next , DOCUMENTATION . Take pictures of the paint with dates and mileage — keep track of new spots that are peeling . Document any times you many have taken your KIA in for maintenance and documented your paint complaint. For example, we’re you told by your KIA dealership that your 36 month paint warranty was over ?? If so, request the maintenance record for that day. They should of noted in your paperwork that detail . If they did not but you remember asking, keep a note of that visit and list it in your documentation. Another example, have you ever gone to a private body shop to get a quote to fix peeling ? If so, get that paperwork. Of course if you have already paid for paint and have records and receipts document those into your file .

Next,

Be prepared with your documentation , have it scanned on to your computer and ready to send as attachments to KIA. ( Upload all your photos and documents )

Then, contact KIA CORPORATE AMERICA

✨1-949-468-4800 or customer service 1-800-333-4542

Tell them of your rapid Delamination and paint peeling . Include the Color of your and all the locations your paint is peeling or bubbling. I believe the ENTIRE kia needs to repainted and fixing one spot is not the solution!! This includes the top of the car and racks on top if your car has them. Mine are silver and peeling .

You will be assigned a case manage and case number. Your case manage will then direct you to your dealership or body shop for a quote.

Please keep the page updated on your progress .

Thank you !!

MOD Edit:
Removed unnecessary spaces.
Is the Facebook group "KIA SORENTO SNOW WHITE PAINT PEELING CHIPPING AND DELAMINATION" still active? I was unable to find it.
Thank You!
 

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2014 Kia Soul
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7 Posts
Aloha! The dealership is going to tell you it’s out of warranty because that’s all they have been trained to say. It is not a warranty issue ,but it’s a “latent defect”. I tried the first time, and was pretty much shot down. I started another case , and sent updated pictures. I now have them sending me to the dealer to get a paint diagnosis . I’m hoping they aren’t blind , and see that the paint is not peeling because of “natural” wear, and that it’s do to poor paint prep work at the paint factory. I’ll keep you posted…. Good Luck , and I feel your pain!
 

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2022 Honda Ridgeline RTL-E
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508 Posts
Aloha! The dealership is going to tell you it’s out of warranty because that’s all they have been trained to say. It is not a warranty issue ,but it’s a “latent defect”.
You must have been reading the Samsung refrigerator thread on FB.
 

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2014 Kia Sorento
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1 Posts
Spoke to KIA about SWP delamination of paint. 1) Use website to log issue. Wait 24-48 hrs, then call 800-833-4542. Follow prompts, enter case ID, they call you back, fastest way to speak to a person. 2)I was told I need 2 estimates (any body shop). 3)I use website and case ID to submit estimates and pictures of vehicle showing damage (where & detail).4)KIA then reviews it to determine eligibility
Whatever happened with your case? Please share with the group.
 
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