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73 Posts
Any advice welcomed ...
Monday: Kia Sedona diagnosed by RAC with battery cell fault. Battery red hot, told to take straight to garage where it was booked in for service on Tuesday (next day).
Tuesday: Battery cell fault confirmed. New battery ordered.
Wednesday: no call from garage.
Thursday: Garage contacted at 5:00pm - no information available as service department packed in for the day.
Friday: Garage contacted: still awaiting delivery of battery. Could not confirm a lead time for delivery or when Kia would be ready.
I'm not sure about lead times, etc., but does anyone find this an acceptable length of time to wait for a replacement battery? Does the customer have a 'case' to compalin? Perhaps this 'wait time' is acceptable? What do you think?
Fiona
Monday: Kia Sedona diagnosed by RAC with battery cell fault. Battery red hot, told to take straight to garage where it was booked in for service on Tuesday (next day).
Tuesday: Battery cell fault confirmed. New battery ordered.
Wednesday: no call from garage.
Thursday: Garage contacted at 5:00pm - no information available as service department packed in for the day.
Friday: Garage contacted: still awaiting delivery of battery. Could not confirm a lead time for delivery or when Kia would be ready.
I'm not sure about lead times, etc., but does anyone find this an acceptable length of time to wait for a replacement battery? Does the customer have a 'case' to compalin? Perhaps this 'wait time' is acceptable? What do you think?
Fiona