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Niro PHEV 2019
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Discussion Starter #1
Less than 300 miles on new Niro PHEV and we started getting an occasional VERY loud bang that sounds like the transmission slamming into gear (sometimes loud enough that scares the s#*t out of me). It usually happens starting from a full stop but I think it has also happened at coasting speeds, though not always under acceleration. Sometimes happened in the first few miles of driving for the day, sometimes after 10 or 20 miles. The first time it almost sounded like a stuck brake pad, and sometimes more loud than other times, but now really sounds like transmission problem. In our first week of ownership, it has happened maybe 10 times, but I cannot reliably replicate it to present to the service department. They claim they dont know what it could be... anyone else have something similar?
 

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2011 Sportage SX FWD, 2018 Niro PHEV EX Premium
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That does not sound normal.
 

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niro 2019 PHEV
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Less than 300 miles on new Niro PHEV and we started getting an occasional VERY loud bang that sounds like the transmission slamming into gear (sometimes loud enough that scares the s#*t out of me). It usually happens starting from a full stop but I think it has also happened at coasting speeds, though not always under acceleration. Sometimes happened in the first few miles of driving for the day, sometimes after 10 or 20 miles. The first time it almost sounded like a stuck brake pad, and sometimes more loud than other times, but now really sounds like transmission problem. In our first week of ownership, it has happened maybe 10 times, but I cannot reliably replicate it to present to the service department. They claim they dont know what it could be... anyone else have something similar?

I have that exact same problem. Here is the post I wrote on another forum. I'd love to hear what KIa did. I'm in the middle of sorting this out:

I just bought a Niro PHEV two weeks ago and after driving it for a couple of days i started getting a loud jerk when starting from a full stop. At first it started happened in EV mode only but I've had it happen in Hybrid mode a couple of times ( not sure if the engine is actually working or just on for Heating). The sound and jerk can best be described as what happens when you drive a stick shift and you pull the clutch too quickly in first gear without any gas and the car jerks forward.

The challenge here is that is happens RANDOMLY and is impossible to replicate accurately. It's happened in 'cold' weather early morning ( 40 degrees F) when the car has been running for a while, when I back up and then switch to drive. The dealership is giving me the run around since they haven't been able to replicate the problem when they drive it so they refuse to take the car in and open a ticket. I have a video where you can clearly hear the loud noise and se the 'jerk' but can;t attach it here. If anybody else has seen this problem please advise. The dealer says they checked the worldwide Kia database and haven't found any similar problem ( therefore refuse to work on it). They drove it around with the sensors and 'testing kit' and say all the reading are fine. I believe the car is unsafe to drive but apparently the dealer doesn't agree.

The car has less than 500 miles on it so this is clearly a factory defect. I have escalated the issue to customer service and I'm waiting to hear what they come back with.
 

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Niro PHEV 2019
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Discussion Starter #5
  1. I got the same response from the dealer... they can't replicate it so they cannot service it. And over 2000 miles now and i still cannot find a way to replicate it to show the dealer. But yea it definitely sounds/feels like slamming into gear without the clutch. Kudos on getting it recorded... really disappointing that's not enough for them to open a ticket on your car.
 

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So Kia service and sales are notoriously terrible... On my old Kia Optima I had a squeak coming from somewhere around the dash/driver seat. I told them I think it's coming from dash? they took it for a test drive and said they couldn't hear it. then I asked to go for a ride with them, then we both heard it and the tech told me "You told me dash so I ignored the sound coming from the seat" I was mind blown that they ignored a problem because I didn't diagnose the problem exactly for them, essentially doing their job for them.

Anyway, call Kia corporate and escalate the issue up and try to record it. Even use this forum as indication that others are having similar issues
 

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2019 Kia Niro Phev
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Just bought a Niro PHEV and was searching for other people with the same issue on the internet. I agree this is a major problem and is rendering the vehicle unsafe. I am going to be taking the car to the dealership over the holiday. I will post back her after.
 

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2019 Kia Niro Phev
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Please take the time to call Kia corporate and log this. This is how the NHTSA reports are filed. Without this, Kia will never wind up taking global action on this issue.
 

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I'm seeing this as well. If I accelerate gently at first, I don't have the problem. I agree it's an issue that needs to be addressed.
 

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99 Kia Elan 1.8L, 17 Ford Edge Sport 2.7L V6, 15 Mustang 3.7L V6, 08 Harley Nightrain
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I'm seeing this as well. If I accelerate gently at first, I don't have the problem. I agree it's an issue that needs to be addressed.
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I'm seeing this as well. If I accelerate gently at first, I don't have the problem. I agree it's an issue that needs to be addressed.
It seems to be getting worse. There are times when even under the lightest of pedal and a long pause it will still thunk into gear just not as hard as when you need to immediately go from brake to gas.
 

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2019 Kia Niro Phev
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I’m glad I waited to bring it to them. They were able to replicate and the lead tech said he was even startled when it happened. Now they are trying to recreate the scenario on video while it’s hooked to the computer. I’ll update when I know more.
 

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The lead technician at the dealership has called me back and they were able to get the action of the transmission on video. He has not heard back from corporate yet but he suspects they may replace the transmission.
 

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The lead technician at the dealership has called me back and they were able to get the action of the transmission on video. He has not heard back from corporate yet but he suspects they may replace the transmission.
that's awesome! thanks for the updates as well.

I sort of experienced something like what you've described once in my 3 months of ownership so far... I'm hoping it won't be coming back and that this won't be turning into engine recall like problem
 

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2019 Kia Sportage. SX with AWD. 2.0L Direct Injected Turbocharged & Intercooled Gas.
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I've been following this in the wings. Glad your getting a new Trans. I hope it's not a design issue and only a small manufacturing spill. Most likely you will never know what exactly caused this terrible issue. Good luck! Let us know how the new trans works out!
 

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2019 Kia Niro Phev
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did they provide you information with what in the transmission was the problem? I'm pretty sure you will not be the one and only person with this problem, so more info the better
not yet. In fact I had to get ugly with corporate yesterday. Turns out 2 weeks later no parts ordered. Engineers claim they can’t verify the videos that local is sending. I told them that didn’t speak well when they question the veracity of both their service manager and the assigned tech. This is my first Kia. I owned five subarus and am on my fifth Mazda. Fix my car or this is my last Kia. Parts were on order locally one hour later....miracle.
 

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not yet. In fact I had to get ugly with corporate yesterday. Turns out 2 weeks later no parts ordered. Engineers claim they can’t verify the videos that local is sending. I told them that didn’t speak well when they question the veracity of both their service manager and the assigned tech. This is my first Kia. I owned five subarus and am on my fifth Mazda. Fix my car or this is my last Kia. Parts were on order locally one hour later....miracle.
lol yup.... sounds like the "normal" Hyundai/Kia dealership experience unfortunately.... I've had some terrible terrible experiences and vowed that if I continue to receive terrible service with my current (2nd) Kia, I will not be purchasing it again
 

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2019 Kia Sportage. SX with AWD. 2.0L Direct Injected Turbocharged & Intercooled Gas.
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not yet. In fact I had to get ugly with corporate yesterday. Turns out 2 weeks later no parts ordered. Engineers claim they can’t verify the videos that local is sending. I told them that didn’t speak well when they question the veracity of both their service manager and the assigned tech. This is my first Kia. I owned five subarus and am on my fifth Mazda. Fix my car or this is my last Kia. Parts were on order locally one hour later....miracle.
It is a major shame you have to endure this type of treatment from a major automaker....they are not Yugo.....
 
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