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I have a 2011 shortage and all of the sudden I have no sound from the xm satellite radio, the regular radio, or Bluetooth. I haven't yet tried to see if navigation voice works or not. Mute button is not on and I have turned the system on and off. Anyone know what is causing this?
 

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This happened to me yesterday. When I went to pull the fuse, it was something I hadn't seen before... then again, I'm not much of a mechanic... I am a computer guy though, so I didn't think checking a fuse was going to present much of a problem.

The fuse(s) for the Audio system are in a yellow plastic piece that hold a 20 AMP fuse for audio and a 7.5 AMP fuse for the RF Antenna. They must be pulled as one piece. Oddly, when I pulled those fuses, I lost ALL power to the car. Seriously. Nothing. No power door locks, no power windows, START button (I have the push button start) did nothing.... oddly, when I checked the fuse, it was fine. Put the two fuses back in and everything came back on - including the audio. The only odd thing is that all my radio presets are gone, all my guages (except mileage of course) were reset, and my climate control is now in Farenheit instead of Celcius (gotta figure out how to change that yet).

Just seemed VERY odd that pulling those two fuses killed the car... a little disconcerting to say the least...
 

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2011 Kia Sportage SX w/ Premium Package & Nav
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I had that happen regularly w/ my 2012 EX w/ UVO system. Every so often I had to pull that yellow "clip" with the 2 fuses the poster above me mentions. Then, all would be fine for a while again.

Now that I have a 2011 SX (got rid of EX) w/ oem navigation head unit, I haven't had that issue. Do you both have UVO?

Seems like it has something to do with UVO only... Just a hunch.
 

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We just bought a 2013 EX w/ UVO last Sunday and that happened to us today. Drove to the dealership and they said they had to reset it. I don't know how they reset it, probably the fuse? Actually this was the reason I joined the forums, so thanks for the yellow fuse tip! :)
 

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2K13 Forte SX Lux yada yada yada...
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Yes, this sort of thing happened to me with my old '11SX forte. I had lost 80% power but still just had enough to start the car with the emergency smartkey inserted into the hidden keyhole.

Turns out an odd ball fuze killed everything!

Something tells me that the fuse box schematics are wrong. Radio fuses should not kill the entire car.

I was swapping my map light once with some LEDs and somehow causes a short by touching one of the leads, and wham! The whole car disabled!

I will attempt to find out what's up with the touchy fuses and why the whole car becomes paralyzed if an itty bitty 10A or 20A fuse is smoked or handled!
 

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2012 Sportage EX (Black Cherry), 2012 Piaggio Fly 50 4v (Midnight Blue)
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This happened to me yesterday. When I went to pull the fuse, it was something I hadn't seen before... then again, I'm not much of a mechanic... I am a computer guy though, so I didn't think checking a fuse was going to present much of a problem.

The fuse(s) for the Audio system are in a yellow plastic piece that hold a 20 AMP fuse for audio and a 7.5 AMP fuse for the RF Antenna. They must be pulled as one piece. Oddly, when I pulled those fuses, I lost ALL power to the car. Seriously. Nothing. No power door locks, no power windows, START button (I have the push button start) did nothing.... oddly, when I checked the fuse, it was fine. Put the two fuses back in and everything came back on - including the audio. The only odd thing is that all my radio presets are gone, all my guages (except mileage of course) were reset, and my climate control is now in Farenheit instead of Celcius (gotta figure out how to change that yet).

Just seemed VERY odd that pulling those two fuses killed the car... a little disconcerting to say the least...
I also thought this was odd. The fuse panel says those are audio and RF ant, but when you pull it the dome lights and almost everything else go out as well.
 

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2012 Sportage EX (Black Cherry), 2012 Piaggio Fly 50 4v (Midnight Blue)
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Well, some mostly good news. My radio (or amp, not sure which yet) died at about 36,500 miles. Kia has agreed to pay for the part, but I have to pay for labor. I'm not sure if the deal will hold if I say I'm doing the part swap myself, but the dealership is only charging $70 for the install so I still come out ahead -- assuming the amp install would be a bit more if it turns out to be the amp.

All in all I guess I'm happy with that. A warranty is a warranty, but I think it's stupid that a radio has a mileage warranty on it. :|
 

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Reset the radio to recover the audio

1st solution: No need to pull fuses. Very easy. There is a tiny reset button in top right corner of radio. Looks like a pin hole and you stick a pen tip in it. I lost my audio and all button controls, but this restored it in 2 seconds.

This worked for me on the full GPS model version of radio. 2011 Sportage EX

btw the audio went out at 33000 miles for me, but at least its a simple fix.


--------------

2nd solution (discovered months later): The problem came back several times after my original post here and got worse to the point the reset button didn't always work. My battery ended up failing and AAA diagnosed my battery as having a bad cell. When I replaced this battery now 5 months ago i have never experienced another radio or problem with any of my buttons again. So the battery may be directly responsible for these issues.
 

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Car: 2016 Sportage 2.0 Petrol (Aussie)...Bike: Suzuki GSF1250S Bandit with sidecar
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I haven't looked at all models but on my 2011 GDI, however from what I can see on KGIS (SI - ETM) the 20amp Audio fuse looks after a lot more as others have stated:



That being:
Audio
BCM
A/C Control (either auto or manual shift)
Instrument Cluster
TP Monitoring
Ign Key Illum & Door Warning Switch
Electro-chromic Mirror
Passenger Vanity
Driver Vanity
Room Lamp
Overhead (Map) Lamp
Luggage Lamp

It also looks like it is the main power (B+) feed for the IPS System, that means it may control the IPS modules that look after to following:

Note: Some of these could be duplicates or secondary power lines to some of these system:
Fog lamps (IPS 6)
Head lamps (IPS 4, 5, & 7)
Rear Combo (IPS 7 & 10)
Licence Plate Lamp (IPS 7)
Power Windows (IPS 3)
DRLs (IPS 8 & 9)
UVO or Navi Audio (IPS 10)
Electro-chromic Mirror (IPS 10 as well as the fuse wire above)
Seat Warmer (IPS 3)
Auto shift illum (IPS 3)
AC Control module (IPS 3)
Multifunction switch (IPS 3)
Instrument Cluster (IPS 3)
Multi Switch ? (IPS 3)
Hazard switch (IPS 3)
Aux & USB Jack (IPS 3)
Glove Box (IPS 3)
Telltale & SBR ? Lamp (IPS 3)
Driver CCS ? Switch (IPS 3)

Not bad for a little 20amp Audio Fuse. BTW the RF Ant Fuse appears to look after just the RF Module in the antenna - how boring :nerd:
 

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I just had the "audio down" issue at 42K and tried the pin instead of pulling fuses, and it worked - thanks for saving me time and money with fuses and a trip to the dealer!

not pleased I lost all my presets but at least it was that easy... strange bug!
 

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2011 KIA Sportage SX, 2010 Toyota Prius
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This happened to me yesterday. When I went to pull the fuse, it was something I hadn't seen before... then again, I'm not much of a mechanic... I am a computer guy though, so I didn't think checking a fuse was going to present much of a problem.

The fuse(s) for the Audio system are in a yellow plastic piece that hold a 20 AMP fuse for audio and a 7.5 AMP fuse for the RF Antenna. They must be pulled as one piece. Oddly, when I pulled those fuses, I lost ALL power to the car. Seriously. Nothing. No power door locks, no power windows, START button (I have the push button start) did nothing.... oddly, when I checked the fuse, it was fine. Put the two fuses back in and everything came back on - including the audio. The only odd thing is that all my radio presets are gone, all my guages (except mileage of course) were reset, and my climate control is now in Farenheit instead of Celcius (gotta figure out how to change that yet).

Just seemed VERY odd that pulling those two fuses killed the car... a little disconcerting to say the least...
You performed a "non-maskable interrupt," which cleared the volatile RAM and also unglitched the glitch that caused the audio/head unit to freeze up.
Just did the same thing to our SX after the same problem.
 

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Sound quit working

I have a 2012 Sportage EX with the audio\nav system. Sound\Audio quit working. It wasn't a blown fuse. Like the one guy said, "There is a tiny reset button in top right corner of radio. Looks like a pin hole and you stick a pen tip in it." I started the vehicle, turned on the radio, did the reset, held it in for about 5 seconds. Radio turned off for a few seconds then came back on. Sound was restored. Thanks for the info! Much appreciated!
 

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2011 SportageR SX AWD
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No need to pull fuses. Very easy. There is a tiny reset button in top right corner of radio. Looks like a pin hole and you stick a pen tip in it. I lost my audio and all button controls, but this restored it in 2 seconds.

This worked for me on the full GPS model version of radio. 2011 Sportage EX

btw the audio went out at 33000 miles for me, but at least its a simple fix.
Same problem same fix on our 2011SX. I had visions of spending big $$$$ on a new system as the audio/gps system was beyond warranty. We put a pen in the hole and it restored the system.
 

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'11 Sportage EX, '07 G35S
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My wife had this happen to her yesterday n our 2011 Sportage EX with Nav & Sirius.

Tool it to the dealer they did a "reset". My wife didn't ask what he did exactly but said he reached under the dash area to do it.

The mechanic said sometimes the system gets overloaded and this is how it deals with
the problem. Overloaded was too many bluetooth devices binding with the car.

We do have a lot of smart phones in the family so maybe.

Getting this second hand so take it for what it's worth....

Mick
 

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My 2010 Optima LX has the large Sirius/satellite/cd/mp3 radio and following a battery change at Poop Boys, the radio was dead. Lived without it for a few months, then took it to local Kia dealer who said the radio had a "short" in it, and would have to be replaced for $180 plus labor. "Out of Warranty".

Does a battery change short out a radio? Poop Boys said that the dealer diagnosis absolves them from blame. Any chance that they or the dealer are telling me untruths?

How can I independently determine if the radio is indeed "dead" or just inactivated by the anti-theft system before paying $180+ labor? There is no "reset" hole on this radio, and I assume the serial number is buried on the radio chassis.

Do step-by-step directions on reactivation exist?
Below is my radio. Many thanks for any guidance provided.
WriteAway
 

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1995 Procharged Mustang Cobra -- 2006 Grand Cheorkee limted Hemi.
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My 2010 Optima LX has the large Sirius/satellite/cd/mp3 radio and following a battery change at Poop Boys, the radio was dead. Lived without it for a few months, then took it to local Kia dealer who said the radio had a "short" in it, and would have to be replaced for $180 plus labor. "Out of Warranty".

Does a battery change short out a radio? Poop Boys said that the dealer diagnosis absolves them from blame. Any chance that they or the dealer are telling me untruths?

How can I independently determine if the radio is indeed "dead" or just inactivated by the anti-theft system before paying $180+ labor? There is no "reset" hole on this radio, and I assume the serial number is buried on the radio chassis.

Do step-by-step directions on reactivation exist?
Below is my radio. Many thanks for any guidance provided.
WriteAway
Your radio is under $100.00 for a factory Kia reman radio. Buy it, swap it and save yourself $80.00 plus, and NO labor charge. Pretty cheap if you ask me. And you get a 1 year, 12,000 mile warranty on the radio.
 

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2K13 Forte SX Lux yada yada yada...
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My 2010 Optima LX has the large Sirius/satellite/cd/mp3 radio and following a battery change at Poop Boys, the radio was dead. Lived without it for a few months, then took it to local Kia dealer who said the radio had a "short" in it, and would have to be replaced for $180 plus labor. "Out of Warranty".

Does a battery change short out a radio? Poop Boys said that the dealer diagnosis absolves them from blame. Any chance that they or the dealer are telling me untruths?

How can I independently determine if the radio is indeed "dead" or just inactivated by the anti-theft system before paying $180+ labor? There is no "reset" hole on this radio, and I assume the serial number is buried on the radio chassis.

Do step-by-step directions on reactivation exist?
Below is my radio. Many thanks for any guidance provided.
WriteAway
This has happened to several others myself included with similar stock units. The fix for most was to perform a reset. You should look for a pin hole near or around the head unit. Stick a pen in it for a few seconds with engine running. Restart car and see what happens.

If your unit does not have a pin hole, it might be worth opening the unit up and look for reset button inside.

Good luck
 

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In my case the solution turned out to be very easy. There is a tiny button that you push with a pen, located to the right of Power/Volume knob. It resets all audio. After pushing everything started working. Just had to redo my radio stations settings.
 
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