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Discussion Starter #1
Hi My Kia Sorento is 3 months old with 6000 miles and it is with the original dealer I bought the car from for coolant leak issues. The dealer is KiA Sacramento

I was told kia does not give loaner cars.... Am I being taken or shouldnt the dealer give me car since my car is in service for 4-5 days ?

What is your reading and experience in to such situations
 

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2012 Sorento SX AWD
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7 Posts
When my Kia Sorento was in for service overnight, my dealer here in Cincinnati arranged for a rental from Enterprise, on their dime. (The rental was a bottom-of-the-line compact car (non-Kia), but at least I had a car while the Sorento was in the shop.) I don't know if that's Kia standard practice, but I think it's my dealer's standard practice for longer repair jobs.
 

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2011 Kia Sorento EX V6 AWD & 2010 Hyundai Sonata SE
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532 Posts
My dealer gave me a loaner car they had on the lot while mine was getting its oil leak fixed. It was an 06 Kia Spectra. Nothing special but it got the job done.
 

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2015 Kia Sorento SX Regency Red, 2012 Kia Sorento SX, 2011 Toyota Hiace
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I always get to use a loaner car (usually what they have on the lot) whenever I bring my sorento for repair.

Luckily, there hasn't been a time I had to leave it in the dealership for days.
 

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2011 XM Sorento EX AWD V6
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267 Posts
It's not KIA but your dealer who is dogging you. Put your foot down and demand one on their dime!
 

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2011 Titanium Sorento SX - 39,000 miles since 03/2011
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106 Posts
Never got one here either. Max days in the shop was four, and wasn't offered a thing. I was quite annoyed.
 

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1995 Procharged Mustang Cobra, 2021 Sportage EX
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4,589 Posts
It's not KIA but your dealer who is dogging you. Put your foot down and demand one on their dime!
Your wrong there...if we don't have a loaner here on our lot, and a customers car is down....we rent a car for the customer, and bill Kia for it.
 

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2008 SpectraSX, 2014 Optima LX,2006 Jeep Liberty, Linux Mint Mate
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cobra259...
But then of course you work for a Great KIA Dealership...
Not all dealers will side with their customers...
I'd bet your Dealership gets return customers also!
Dave
 

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Discussion Starter #9
To make this a bigger irritant the car seemed to have a leaky gasket only. This I guess would a .50 cent part that could have been replaced the same day had they diagnosed it properly. I lost 5 days and 2.5 working days coz they dint do a proper through check. No loaner, improper diagnostic...bought my car from the same dealer 3 months back. Stinks...Somebody is going to hear something from me when I go in to take my car. :confused::eek:
 

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2011 Kia Sorento EX V6 AWD & 2010 Hyundai Sonata SE
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532 Posts
To make this a bigger irritant the car seemed to have a leaky gasket only. This I guess would a .50 cent part that could have been replaced the same day had they diagnosed it properly. I lost 5 days and 2.5 working days coz they dint do a proper through check. No loaner, improper diagnostic...bought my car from the same dealer 3 months back. Stinks...Somebody is going to hear something from me when I go in to take my car. :confused::eek:
The best thing you can do is call Kia. I did and they helped me out. Believe it or not, when you call you actually talk to a human being.

They offered to call my dealer and sort things out when I had issues. I'm sure they will do much more for you.

Give it a try!
 

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2013 Kia Sorento EX V6
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198 Posts
This thread is extremely interesting to me, when my 2004 was in the shop repairing the crankshaft bolt I wasn't given a loaner because I they pulled the "You didn't purchase your KIA at this dealership" card on me...I didn't pursue it much more than that because well I had a plan B even though we didn't have a second vehicle but this time I made sure they couldn't pull this card, but since purchasing our second Sorento now at our local dealership they are very accommodating thus far but I only had to bring it in for the remote start and they gave me a loaner for the day.
 

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1995 Procharged Mustang Cobra, 2021 Sportage EX
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cobra259...
But then of course you work for a Great KIA Dealership...
Not all dealers will side with their customers...
I'd bet your Dealership gets return customers also!
Dave
Good point Dave!!! LOL
 

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2012 Sorento LX GDI AWD Bright Silver, 2012 Rio LX+ GDI Clear White
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63 Posts
Bitch to Kia Customer Service. For a lengthy repair, especially under warranty, a loaner car should be provided.

I had a experience with a old 2000 Volvo V70 XC that I had to tow to the Volvo dealer for a lost set of keys and fob, thus needing to order and reprogram that only dealers can do. It take a few days to order the correct keys so I'm out of car but they offered me a loaner car. However, at the end of the day, there are no one available in their lot so they called Entreprise Car Rental to pick a loaner but their inventory was also very slim. I ended up with a Dodge Ram 2500 turbo diesel :eek: All this was billed to the dealer and I didn't pay a dime and that's some great service (normal charge for a loaner car is 24$ per day but they waived it because the reprogramming dragged for 3 days due to their technician not showing to work).

IMHO, a good dealer would work hard to accomodate customers with their needs because they are either paying for the work or it's paid by Kia.
 
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