[Avf]

Hi My Kia Sorento is 3 months old with 6000 miles and it is with the original dealer I bought the car from for coolant leak issues. The dealer is KiA Sacramento

I was told kia does not give loaner cars.... Am I being taken or shouldnt the dealer give me car since my car is in service for 4-5 days ?

What is your reading and experience in to such situations

 

[Leadfoot]

When my Kia Sorento was in for service overnight, my dealer here in Cincinnati arranged for a rental from Enterprise, on their dime. (The rental was a bottom-of-the-line compact car (non-Kia), but at least I had a car while the Sorento was in the shop.) I don't know if that's Kia standard practice, but I think it's my dealer's standard practice for longer repair jobs.

 

[RentoEX]

My dealer gave me a loaner car they had on the lot while mine was getting its oil leak fixed. It was an 06 Kia Spectra. Nothing special but it got the job done.

 

[greatauror28]

I always get to use a loaner car (usually what they have on the lot) whenever I bring my sorento for repair.

Luckily, there hasn't been a time I had to leave it in the dealership for days.

 

[TALLfreak]

It's not KIA but your dealer who is dogging you. Put your foot down and demand one on their dime!

 

[doxcyguy617]

Never got one here either. Max days in the shop was four, and wasn't offered a thing. I was quite annoyed.

 

[cobra259]

It's not KIA but your dealer who is dogging you. Put your foot down and demand one on their dime!

Your wrong there...if we don't have a loaner here on our lot, and a customers car is down....we rent a car for the customer, and bill Kia for it.

 

[DavesSpectra]

cobra259...
But then of course you work for a Great KIA Dealership...
Not all dealers will side with their customers...
I'd bet your Dealership gets return customers also!
Dave

 

[Avf]

To make this a bigger irritant the car seemed to have a leaky gasket only. This I guess would a .50 cent part that could have been replaced the same day had they diagnosed it properly. I lost 5 days and 2.5 working days coz they dint do a proper through check. No loaner, improper diagnostic...bought my car from the same dealer 3 months back. Stinks...Somebody is going to hear something from me when I go in to take my car.

 

[RentoEX]

To make this a bigger irritant the car seemed to have a leaky gasket only. This I guess would a .50 cent part that could have been replaced the same day had they diagnosed it properly. I lost 5 days and 2.5 working days coz they dint do a proper through check. No loaner, improper diagnostic...bought my car from the same dealer 3 months back. Stinks...Somebody is going to hear something from me when I go in to take my car.

The best thing you can do is call Kia. I did and they helped me out. Believe it or not, when you call you actually talk to a human being.

They offered to call my dealer and sort things out when I had issues. I'm sure they will do much more for you.

Give it a try!

 

[lxedition]

This thread is extremely interesting to me, when my 2004 was in the shop repairing the crankshaft bolt I wasn't given a loaner because I they pulled the "You didn't purchase your KIA at this dealership" card on me...I didn't pursue it much more than that because well I had a plan B even though we didn't have a second vehicle but this time I made sure they couldn't pull this card, but since purchasing our second Sorento now at our local dealership they are very accommodating thus far but I only had to bring it in for the remote start and they gave me a loaner for the day.

 

[cobra259]

cobra259...
But then of course you work for a Great KIA Dealership...
Not all dealers will side with their customers...
I'd bet your Dealership gets return customers also!
Dave

Good point Dave!!! LOL

 

[TALLfreak]

Your wrong there...if we don't have a loaner here on our lot, and a customers car is down....we rent a car for the customer, and bill Kia for it.

Then I sit corrected. My bad. Sorry.

 

[Xilikon]

Bitch to Kia Customer Service. For a lengthy repair, especially under warranty, a loaner car should be provided.

I had a experience with a old 2000 Volvo V70 XC that I had to tow to the Volvo dealer for a lost set of keys and fob, thus needing to order and reprogram that only dealers can do. It take a few days to order the correct keys so I'm out of car but they offered me a loaner car. However, at the end of the day, there are no one available in their lot so they called Entreprise Car Rental to pick a loaner but their inventory was also very slim. I ended up with a Dodge Ram 2500 turbo diesel All this was billed to the dealer and I didn't pay a dime and that's some great service (normal charge for a loaner car is 24$ per day but they waived it because the reprogramming dragged for 3 days due to their technician not showing to work).

IMHO, a good dealer would work hard to accomodate customers with their needs because they are either paying for the work or it's paid by Kia.