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I'm 15-months into a 3-year lease on a Kia Optima when it dies on me. Probably a bad alternator, battery or both. First, they tell me I have to go to a Kia dealership to have it repaired, and then the dealership has my car sitting in their garage for 5 days before they even look at it. Meanwhile, my rental car tab is accruing -- and all Kia can do is say "sorry, we are not going to pay for the rental nor are we going to pro-rate your monthly lease payment to account for the days you couldn't drive the car."

WHAT HORRIBLE CUSTOMER SERVICE!!!! I lease their car, it breaks down through no fault of my own, and now I have to pay out of my pocket for what is their fault. CAN YOU SAY RIP OFF???

I guess there is a reason why Kia is cheap - never again. I will stick with higher end, reputable car companies and avoid these low-budget outfits.
 

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"They told you to take it to a Kia dealership" ? What did you think you needed to take it to a chevy dealership? If you called Kia first they might have given you a free loaner. You are the one that went ahead and paid for a car rental. I understand you needed a car to drive. But you might have done much better bye asking Kia first.
 

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For every one complainer there are 10s of thousands satisfied KIA owners...
He went out of his way (first post) to complain... I don't think it is so much a KIA corporate problem as it is a car dealership problem in NYC... They all seem to be really bad in New York City...I've seen more complaints about dealers there than anywhere else in the USA...It has to do with dealer attitude and the poor quality of help than the design or quality of the KIA products.. If you search this forum there are posters looking in vain for good service in NYC...Get out of the city and the percent of problems drop dramatically.
Dave
 

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99 Kia Elan 1.8L, 17 Ford Edge Sport 2.7L V6, 15 Mustang 3.7L V6, 2013 BMW K1600 GTL
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I'm 15-months into a 3-year lease on a Kia Optima when it dies on me. Probably a bad alternator, battery or both. First, they tell me I have to go to a Kia dealership to have it repaired, and then the dealership has my car sitting in their garage for 5 days before they even look at it. Meanwhile, my rental car tab is accruing -- and all Kia can do is say "sorry, we are not going to pay for the rental nor are we going to pro-rate your monthly lease payment to account for the days you couldn't drive the car."

WHAT HORRIBLE CUSTOMER SERVICE!!!! I lease their car, it breaks down through no fault of my own, and now I have to pay out of my pocket for what is their fault. CAN YOU SAY RIP OFF???

I guess there is a reason why Kia is cheap - never again. I will stick with higher end, reputable car companies and avoid these low-budget outfits.
Welcome to the forum.

There's cheap, and there good value for money, and you most likely felt that you enjoyed good value for money, ........... until you had a break down, which of course can and does happen to every make out there.

As others have pointed out, it's unreasonable to label the product poor when in fact it is poor dealership service.

Do you really believe that other car manufacturers offer free rentals when the car is in for warranty repair? - They don't.

Just for interests sake, tell us what "reputable car company" you have in mind?

I have a 2010 Ford Fusion company car, and a few months back it was held by them for 12 days awaiting parts to perform a warranty repair on the transmission - a rental is not in the warranty agreement, and I paid for the time they awaited spare parts.

Below will give you an idea of the current problems with my company car:
Bring it to me on Monday and I will have Teck ride with you

Sent from my iPhone

On Nov 23, 2012, at 7:19 PM, "XXXXXXXXXXXXsan.com> wrote:

Hi Marlene,

It was unfortunate that items 1 and 2 below were not resolved when the car was with you for the 75,000 mile service, but understand that the transmission problem is intermittent so may not have manifest itself for the technician.

The transmission problem has become more frequent and severe, and a quick internet search reveals that this model Ford is plagued with such transmission problems.

It often shudders violently when accelerating from a near stop, does not seem to change gears, and then slams into gear with a bone jarring jolt, then after coming to a stop it moves forward very slowly (very dangerous when in intersections with heavy traffic) with the engine revs going near the red line.

I am concerned that it's going to breakdown on the road soon and would like it resolved by Ford – after receiving this email, please discuss with your service manager and technicians and let me know a suitable date and time for me to discuss this with them.

Regards,

Ron

Ford Fusion Transmission Problems | eHow.com

2010 Fusion Transmission slippage - YouTube

6F35 Transmission Problems in 2012 model year? - Ford Forums Online - Ford Discussion & Enthusiast Forum


From: <XXXXXXXXXXXXXan.com>
Date: Wednesday, October 31, 2012 3:58 PM
To: "m.com" <m.com>

Subject: XXXXXX Power Systems - Ron XXXXXXX - Ford Fusion 2010 - service and repair

Hi Marlene,

I would like to book my company Ford Fusion 2010 in for a service early tomorrow morning.

It is due for the routine 75,000 mile service and I would like the below problems addressed.

1) The right front wheel makes a rumbling noise and vibrates, which I at first suspected was an imbalanced wheel, but have had new tires fitted, balanced and wheel alignment checked, but the problem still exists - I now suspect that it could be a bad wheel bearing or drive shaft joint.

2) At times when accelerating from a slow crawl pace, the transmission jumps between gears causing the car to shake violently - is there a Technical Service Bulletin to cover this?

3) The fuel flap spring holding it shut is not functioning - most times when I park the car I need to close the flap - I believe this is a generic fault and should be corrected under warranty.

Please confirm that I can check the car in tomorrow morning and if it will be available for collection late tomorrow afternoon.
See, ...... breakdowns and poor service are not exclusive to Kia !
 

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Cobra, are you kidding me or what? What I mean is that I could have gone to my mechanic and had it fixed the same day, but instead, they asked me to go to a Kia dealership, which happened to be undermanned and over burdened.

Moreover, I DID call Kia roadside assistance and then I called Kia customer service, which was CLOSED on Friday and all weekend! So, there was no one to call and ask for a loaner - besides, its the dealership that gives out loaners. Anyway, the policy, I am told, is that Kia does NOT give out loaners. So, I had to rent. I was stuck in the middle of nowhere.

Ron, I am not trashing the vehicle itself - I was complaining about the service. And if you think that having the car break down and not getting a loaner from the dealer or an offer from Kia to pay for the rental is "good service" then you have been living a deprived life in a fishbowl fantasy land and dont know better. Ive leased from Honda and Acura and Nissan, and during the Nissan and Acura leases, I had minor problems that required a mechanic. In BOTH cases, I was given a loaner.

Its frankly quite bizarre that I would receive so much resistance to such a reasonable request. I am paying for a lease on a MONTHLY basis - well, for this month, the car I paid $300 for the MONTH was not available for a week because the car broke down. Now, I should eat the cost of a rental and not get a loaner????
 

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This is a problem with the dealer and not with Kia corporate. Find another dealer.

It is clearly stated in your Warranty and Consumer Information Manual, which should be in with your owners manual, that rentals are not covered. Here is an excerpt taken directly from the booklet.

Extra Expenses and Damages
• Any economic loss or other incidental, special,
consequential, or exemplary damages. This includes,
without limitation, payment for loss of use of the
Kia Vehicle, lodging, car rentals, travel costs, loss of
pay and any other expenses or damages.
 

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... What I mean is that I could have gone to my mechanic and had it fixed the same day, but instead, they asked me to go to a Kia dealership, which happened to be undermanned and over burdened.

... What are you idiots smoking?
If you wanted it fixed same day, you could have paid your mechanic to do it. At this point, considering how much a rental is(especially in NYC), it probably would have been cheaper that way, and all of us idiots wouldn't be listening to you complain.
 

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Cobra, are you kidding me or what? What I mean is that I could have gone to my mechanic and had it fixed the same day, but instead, they asked me to go to a Kia dealership, which happened to be undermanned and over burdened.

Moreover, I DID call Kia roadside assistance and then I called Kia customer service, which was CLOSED on Friday and all weekend! So, there was no one to call and ask for a loaner - besides, its the dealership that gives out loaners. Anyway, the policy, I am told, is that Kia does NOT give out loaners. So, I had to rent. I was stuck in the middle of nowhere.

Ron, I am not trashing the vehicle itself - I was complaining about the service. And if you think that having the car break down and not getting a loaner from the dealer or an offer from Kia to pay for the rental is "good service" then you have been living a deprived life in a fishbowl fantasy land and dont know better. Ive leased from Honda and Acura and Nissan, and during the Nissan and Acura leases, I had minor problems that required a mechanic. In BOTH cases, I was given a loaner.

Its frankly quite bizarre that I would receive so much resistance to such a reasonable request. I am paying for a lease on a MONTHLY basis - well, for this month, the car I paid $300 for the MONTH was not available for a week because the car broke down. Now, I should eat the cost of a rental and not get a loaner?????
Take you car where ever you want to to get it fixed, we DON'T care, at all. Any more name calling and you won't be here any longer!
 

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Sorry to say, but he is a typical "NEW YORKER"
 

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Here's my 2 cents:

In the 16 months I've had my Sorento, I have used 2 KIA dealers for service: Scott KIA in Red Deer (purchased location) & Tempe KIA in Arizona while I snowbird.

Both have been excellent!

My latest service event had been with a seat belt warning light on all of the time. I had it into Scott KIA 3 times including the replacement of significant parts. On my way south the light came on again. Contacted Scott KIA & they coordinated a service plan with Tempe KIA (this also required coordination between KIA Canada & KIA USA).

Once KIA got the correct diagnostic tool (Canadian) they came to the conclusion that the passenger seat bottom had to be replaced. The new seat was installed last week & so far the problem has not re-occurred.

My thanks to Bob (service rep) @ Tempe KIA & Kyle (service manager) @ Scott KIA for the great way this situation was handled.

Just another happy KIA customer.:D
 

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tt2jzgtes, your post was removed because personal attacks are not permitted.
 

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Update on my company car.

Early this week I had a factory re-manufactured transmission installed at a cost of $3900 , and today received a response from Ford Corp. Customer Relations to let me know that they will not be offering anything towards the costs.

This is a latent generic defect which was first reported to Ford just before the transmission warranty expired at 60,000 miles.
 
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