Purchased 2013 Kia rio August 3 2012, drove it for 4 days and the dealership service department has had it for the past 3 days and I don't expect to have it back anytime soon. The main computer which runs the car was faulty from the factory and the best they can do is quote the warranty, I think they should give me my money back or a new car ; the dealership is unwilling to do that. I live in Canada and there are laws for the consumer but it all takes time; as soon as I have my brand new car back I will contact Kia Canada and file a complaint with the Ontario Motor Vehicle Industry Council , but once you pay then its your baby and everyone seems to throw up their hands and say not my problem. I should mention this is the third Kia we have owned but it will definitly be the last. So disappointed and the service we received my 7 years old grand child could do better. No communication and no follow up. If you're out there don't purchase a Kia. In our complex there is a brand new ford focus, and a new Elantra neither one of these has had a lick of trouble, I should have taken a page from their book.