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2021 K5 EX
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It’s not the case thickness. I had a 12 pro max briefly, and I had to lift it about 3/4” to charge reliably. Cut a piece of cardboard the size of the phone, roll up the bottom about 3/4”, insert it in the slot and then slip the phone in.

test it by lifting the phone manually, and you’ll see what I mean.
 
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