Hello ppl, I have an issue with the Kia here in CR, I had purchased the Kia Rio EX 2013. 1.4L auto, sedan in graphite color.
Originally they said it could be delivered by Nov 15, that was a month of waiting, any other agency could deliver even a day after but I have my motorcycle so I decided to be patient, by Nov 06 I was super excited and then got a call from Kia notifying me they didn't receive the car I requested, they stated they have no control on what inventory they receive (which seems really weird to me) but then said it "should" arrive by Dec 15 on the next shipment, I was upset but decided to stay patient. On Nov 23 they called me again to notify me that again it won't be here and that "maybe" by January, they stated that they have no cars available and the factory hasn't sent them any Graphite EX cars.
I was very upset, a 1 month wait suddenly became a 3 month "maybe" wait, since Nov 15 I have seen at least 4 Rio's like the one I requested on the street, same specs, color, etc, which tells me they were either ordered before me or the Kia is delivering them to other ppl by some reason and lying to me.
I have sent an email to my dealer stating that "maybe I'll get it next time" is an unprofessional answer and that I will come by tuesday to get a more concrete answer.
I am very upset by this and to be honest I want the Rio over the other options so I really want to be patient. Do you have any suggestions of anything I should say or ask by the time I get there?
Originally they said it could be delivered by Nov 15, that was a month of waiting, any other agency could deliver even a day after but I have my motorcycle so I decided to be patient, by Nov 06 I was super excited and then got a call from Kia notifying me they didn't receive the car I requested, they stated they have no control on what inventory they receive (which seems really weird to me) but then said it "should" arrive by Dec 15 on the next shipment, I was upset but decided to stay patient. On Nov 23 they called me again to notify me that again it won't be here and that "maybe" by January, they stated that they have no cars available and the factory hasn't sent them any Graphite EX cars.
I was very upset, a 1 month wait suddenly became a 3 month "maybe" wait, since Nov 15 I have seen at least 4 Rio's like the one I requested on the street, same specs, color, etc, which tells me they were either ordered before me or the Kia is delivering them to other ppl by some reason and lying to me.
I have sent an email to my dealer stating that "maybe I'll get it next time" is an unprofessional answer and that I will come by tuesday to get a more concrete answer.
I am very upset by this and to be honest I want the Rio over the other options so I really want to be patient. Do you have any suggestions of anything I should say or ask by the time I get there?