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Kia Sorento CRDI 2007
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Discussion Starter #1 (Edited by Moderator)
I have had major issues during 2012 with my Kia Sorento. See below.

Page 1 of 4
R C Lynch
Guildford NSW 2161
Australia
Phone
Log of Kia Sornto BFO49X problems April 2012
 On 16th April 2012 I consulted the service people at Noble Kia at
Chullora regarding a problem whereby the above Kia Sorento was
blowing a lot of black smoke and running badly.
 I was told to book the vehicle in for Wednesday 18th April 2012 and
they would check out the problem.
 Initially the dealer would not work on the vehicle as Kia Australia
claimed that the vehicle was out of warranty and it took a couple of
days and a number of phone calls by me to finally establish that the
vehicle wa in fact under warranty and should be fixed by Kia.
 Subsequently I found it very difficult to contact the service
department and would always just end up talking the the recepionist
who would assure me that the service people would ohone me back. This
didn't happen!!!
 After about a week of getting the “run around” I borrowed a vehicle
and visited the dealership to find my vehicle in pieces and a technichian
telling me that they needed to replace the injector pump and were
waiting on parts. He also told me he had never before worked on this
type of engine.
 Having replaced the injector pump, I understand, it was discovered that
one of the timing chain tensioners was either faulty or had been
assembled incorrectly and the engine had to be again dismantled to do
the repairs.
 This done the vehicle still blew black smoke and ran badly so I can only
guess that whatever diagnostics were used were either faulty or the
operater didn't know how to use the equipment.
 At this point the vehicle was mover from the Kia workshop to the
Toyota workshop where I had similar problems with communication to
the point that I had to threaten to physically sit myself down in the
middle of the driveway before someone would talk to me.
 This person told me a load of rubbish about having to clean the inlet
manifold and that the diesel fuel in Australia was rubbish and that was
why my vehicle was doing what it was doing. (a person should always
know how much knowledge someone has before they bullshit to them).

Page 2 of 4
 It was on 7th June 2012 (7 weeks after I left my vehicle with Noble Kia)
that the vehicle was returned to me and I was told thye problem had
been fixed.
 I drove home with black smoke still pouring out of the exhaust and the
engine running badly only to find that when I parked in my driveway I
had a significant oil leak and that on the way home I had noticed that
the airconditioning wasn't working.
 I returned the vehicle the next day.
 The dealer then took another 2 weeks to determine that there was a
leak in an intercooler hose and fix this minor problem. Surely this would
be the first thing any competent technichian would check if a diesel
engine was running badly and blowing black smoke.
 Finally I had my vehicle back after 9 weeks of being stuffed about only
to find that the auto transmission didn't feel right.
 Not trusting the Kia Dealer network after my recent experience I
consulted (at my expense) an auto transmission specialist only to find
that the transmission needed 4 litres of oil that obviously had not been
checked and topped up after the transmission cooler had been
disconected while the vehicle was with the dealership.
Subsequently we have had ongoing issues with the vehicle that I am
sure has resulted from the work done by Noble Kia.
Log of Kia Sorento BFO49X problems October 2012.
 On 06/10/12 the vehicle overheated and stopped running just east of
Bathurst NSW at the end of a 3000 (approx) kl trip in western NSW.
 We called the NRMA and when the patrol man attended the engine had
cooled somewhat so we were able to run the engine and top up the
coolant. The NRMA man then checked the cooling system for leaks and
finding none and with the engine running normally we decided to
continue our journey home to Guildford in Sydney.
 We had only gone about 5kl down the road when the engine made
unusual noises and the vehicle stopped in the highway.
 The engine re-started after a few minutes and we were able to pull off
the highway when we again phoned the NRMA but this time we
requested a tow as the engine when re-started was making noises that
were not normal.
 This noise was coming from the kerb side near the front of the engine
around the region of the injector pump.

Page 3 of 4
 The NRMA towed us to home and then on Monday 8th October I spoke
to the service people at Thompson Kia at Parramatta and agreed to have
the vehicle towed to the workshop.
 Later in that week I was advised that they had discovered damage to
the timing chains and tensioners and had ordered parts to do the
repair.
 When the parts arrived and the repair was commenced it was found
that the exhaust camshaft was damaged and would have to be replaced.
 Subsequently a camshaft was located in Korea and shipped to Thompson
Kia at which time the vehicle was re-assembled.
 The dealer then found that the engine was still making noises and that
there was a misfire in the engine.
 The dealer then discovered problems with the timing chain tensioners
and at today's date 5th November 2012 we are again waiting on parts to
correct these new problems.
 At this point I should add that although I have been happy with the
efforts and communications from Thompson Kia it does mean that since
18th April 2012 until today, 5th November 2012, the vehicle has been of
the road in a Kia Dealership service department for 91 of the last 203
days.
 Quite apart from the inconvenience that has caused to my wife and
myself I estimate that we have paid $512.00 (at the rate of $5.63 per
day) in registration, CTP insurance and comprehensive insurance for this
time that would have been 7-10 days if the technicians at Noble Kia had
been competent.
 As of today, 5th November 2012, I am awaiting information from
Thompson Kia as to when the parts and repairs will finally be completed.
 Thompson Kia have now advised that the engine has been re-assembled
and the noises have gone but there is a miss fire and that the cylinder
head will have to be replaced.
 As of 9th November the cylinder head had not arrived and would have to
be sent to an engine specialist to be built-up with parts from the old
head.
 It is now 98 of the last 210 days that we have not had our vehicle and
the value now of our out of pocket costs is $551.41. This is quite aside
from the stress that we incure by not only being without our vehicle but
the stress of not having any control over out situation.
 Having replaced the cylinder head and taken the vehicle for a road test
the oil light came on and the engine failed.
 Subsequent inspection revealed that the oil pump strainer was cloged
with metal particles which were later found to have come from the
engine bearings.

Page 4 of 4
 This resulted in a new short motor being ordered and during the reassembley
of the engine the turbo charger was found to be faulty and
replaced.
 At this point it seems it may have been better and quicker to have
replaced the engine in the first place.
 It is now the 16th November and the vehicle has been off the road for
105 of the last 217 days.
 The engine replaced vehicle was again road tested and this time the
vacuum pump failed leaving the vehicle with only nominal braking
capacity.
 In spite of a number of calls to Kia Australia I still have not been
offered a loan vehicle.
 On 30th November, now 119 days of 231, the dealership (Thompson Kia)
has advised that they have a loan car avaiable.
 The vacuum pump and the exhaust cam have now been replaced and,
finally, on Friday 7th December I was able to collect my vehicle.
 That now makes it 126 days out of the last 238 days that my Kia
Sorento has been off the road being repaired under warranty.
 That puts the cost to me directly of around $710.00 being the
registration, CTP insurance and comprehensive insurance that I have
paid out for a vehicle that I have not had the use of. A good part of
this time has been spent with the vehicle sitting with un-diagnosed
problems, re-work of faulty workmanship and waiting on parts to arrive
at the dealer from Kia Australia. I hold Kia Australia accountable for
this amount.
 In addition I would like Kia Australia to extend the vehicle warranty by
at least the 126 days that the vehicle has been off the road.
 

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Super Moderator
2008 SpectraSX, 2014 Optima LX,2006 Jeep Liberty, Linux Mint Mate
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6,922 Posts
Well I hope you have only "minor" problems in the future...
The first 5yrs..was the car dependable? Just curious.
If the engine is running well now ...maybe the money spent wasn't so bad "if" you now have a low mileage engine.
Dave
 

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Cerato S Hatch Auto
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1,236 Posts
I'll bet KIA was pleased to see the last of you and your smokey Sorento. Yes, a new engine would have been better for all concerned.

Seems odd that at one stage, the cylinder head was sub-contracted to an "engine specialist" -who the hell was already working on the engine!!!

I'd forget about the claim for Registration/Insurance fees "wasted" - the vehicle had to be covered while it was being repaired (e.g. being driven on test or loss due to fire or theft). I've also never heard of a warranty being extended.

Just be glad that you have a new-ish engine after nearly 5 years.

BTW, I grew up in Guildford NSW. (O'Neill Street).
 

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KIA Carnival 2000
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56 Posts
Seems like a comedy of errors, mainly brought about by incompetence. The Kia dealer mechanics appear to be untrained, unfamiliar with the vehicle or stupid. Thankfully they don't work on aircraft.
 

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Carnival EX Limited
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83 Posts
If Kia don't play ball, tell them you'll park the car outside one of their dealerships with a huge sign on it detailing the problems with your car, the lack of courtesy car and compensation. And you'll do it randomly on weekends for the next 2 months with media coverage.

You're asking for minimal compensation so noone's going to judge you as greedy. And yes registration and insurance were wasted IMO.
 

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"If Kia don't play ball, tell them you'll park the car outside one of their dealerships with a huge sign on it detailing the problems with your car, the lack of courtesy car and compensation. And you'll do it randomly on weekends for the next 2 months with media coverage."

This may not be a smart thing to do. It might make you feel better but if it has an impact on the dealer then you may find yourself liable for losses incurred by the dealer.

"You're asking for minimal compensation so noone's going to judge you as greedy. And yes registration and insurance were wasted IMO."

As for rego and insurance, well I doubt if the dealer is going to compensate you for this. Remember your problems was with the dealer not fixing your car properly and not with Kia Australia. Your only beef with Kia Australia would be if they told the dealer that the work required was not going to be covered by warranty.

What you should have done about 1 month into this saga is contacted your states consumer affairs agency. You should do this now, and supply a log of all the issues and out of pocket expenses. They would be the best placed to help with this issue.
The other option is to pursue the dealership through the court system. Don't try taking Kia Australia too court as they have a lot of money to defend themselves whereas the dealer does not.

Hope you have some success in geting some compensation.
 

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Soul Plus 2012
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49 Posts
Seems like a comedy of errors, mainly brought about by incompetence. The Kia dealer mechanics appear to be untrained, unfamiliar with the vehicle or stupid. Thankfully they don't work on aircraft.
razzledogs comments are very interesting, but for gods sake don't do any thing foolish, you take the dealer to court and you could lose yours assets including HOUSE.:eek:
 

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Cerato S Hatch Auto
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1,236 Posts
Forget about your losses. A solicitor once told me that going to court wasn't worth it unless you're talking $10,000 or more. That was some time ago -probably more like $30,000 now; nearly a new car!
 

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Carnival EX Limited
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This may not be a smart thing to do. It might make you feel better but if it has an impact on the dealer then you may find yourself liable for losses incurred by the dealer.
And how would that be? It's nothing but a peaceful protest. As long as you keep to the facts of what has occurred then there's no issue.
This isn't a novel idea. It's one that has been used before with success. It's a last resort, but well worth bearing in mind.

If it was me, I'd simply send the wife in. Job done
 

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2008 SpectraSX, 2014 Optima LX,2006 Jeep Liberty, Linux Mint Mate
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The "key" is HONESTY in what you would display and what was done (and how) to solve your problem... If you have documentation and you are NOT on their property you are doing prospective buyers a favor by informing them of "possible" problems in the future... Just don't use any "remarks" you can't document. The Dealer has to "overcome" the negatives of you being there...
Dave
 

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And how would that be? It's nothing but a peaceful protest. As long as you keep to the facts of what has occurred then there's no issue.
This isn't a novel idea. It's one that has been used before with success. It's a last resort, but well worth bearing in mind.
For a start it would be seen as someone making 'Unsubstantiated' claims against a business without the business being able to respond. This would most likely be considerd defamation.

The business could have recourse to claims for financial losses including ongoing damage to their reputation and trading name.

I base this on my experience as a NSW Justice of the Peace and training sessions from the NSW Justices Association.

Remember we have only been presented with one side of the story, and I am not saying that story is not accurate, but I find it hard to understand why the state consumer affairs authority was not contacted earlier. One month is the longest I would have waited.

I also find it unusal that the original poster has not replied to any later posts.

"On 06/10/12 the vehicle overheated and stopped running just east of
Bathurst NSW at the end of a 3000 (approx) kl trip in western NSW.
 We called the NRMA and when the patrol man attended the engine had
cooled somewhat so we were able to run the engine and top up the
coolant. The NRMA man then checked the cooling system for leaks and
finding none and with the engine running normally we decided to
continue our journey home to Guildford in Sydney.

 We had only gone about 5kl down the road when the engine made
unusual noises and the vehicle stopped in the highway."


I find this statement a bit odd, it is obvious that there was a problem with overheating requiring the coolant to be topped up. Why would you drive the car if this was the case? A tow would be the obvious course of action to take.

"Later in that week I was advised that they had discovered damage to
the timing chains and tensioners and had ordered parts to do the
repair.
 When the parts arrived and the repair was commenced it was found
that the exhaust camshaft was damaged and would have to be replaced.
 The dealer then found that the engine was still making noises and that
there was a misfire in the engine.
 The dealer then discovered problems with the timing chain tensioners
 Thompson Kia have now advised that the engine has been re-assembled
and the noises have gone but there is a miss fire and that the cylinder
head will have to be replaced.
 Having replaced the cylinder head and taken the vehicle for a road test
the oil light came on and the engine failed.
 Subsequent inspection revealed that the oil pump strainer was cloged
with metal particles which were later found to have come from the
engine bearings."


All of the above faults sound like a result of damage caused by an overheated engine.

An update from the original poster would be nice.
 

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Carnival EX Limited
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83 Posts
For a start it would be seen as someone making 'Unsubstantiated' claims against a business without the business being able to respond. This would most likely be considerd defamation.
I presume the current AU legislation is the Defamation Act 2005. Defence of contextual truth is probably a good starting point.

As before, stick to the facts, don't offer "unsubstantiated opinion". It is a fact that the car had components replaced and was in the shop for x days out of y.

My only question from the OP's post is what was covered under Kia warranty and were any repairs excluded, and also did the OP give instructions if offered repair options or were the repairs at the full instruction of Kia or its agent.

I am unaware of the state community affairs authority, and this avenue should be considered.
 

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2008 SpectraSX, 2014 Optima LX,2006 Jeep Liberty, Linux Mint Mate
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It was Warranty Work!
 

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It was Warranty Work!
How do you know it was warranty work. Are you basing this on the original posters information or do you personally have some involvment with this car?

Like I said in a previous post, it seems odd that the original poster has not responded to any other posts.

It is beginning to look like someone may have contributed to the engine problems, and when the dealer would not agree to fix everything under warranty the customer got a bit upset and had a rant about the dealer.

That is just my opinion and my assessment I have made from the original post.
 

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KIA Carnival 2000
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56 Posts
I served out my entire automotive apprenticeship in dealerships and possibly nothing has changed even today. Many times the inexperienced are left to tinker unsupervised and even the qualified my not be too bright, even more important is the time factor...many jobs are rushed through due to costing. We had standard times manuals which often pulled up short of the actual time a job should take , then this was usually cut back even further in practice. I realise most modern vehicle engines are complex beasts, but the basic principals of thoroughness should still apply. Never assume a particular 'Dealer' has factory trained mechanics performing the work...
I agree with Johnmurf, an update would be nice.
 

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You find most so called mechanics arent trained too well.They just plug the vehicle into a computer and replace what the computer tells them. Its not their fault its just the way modern cars are being worked on we are loosing the true mechanic of old who diagnosed problems.I would call most of them fitters not mechanics as they just fit the parts the computer tells the unless the computer says no then they are clueless.
 

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11 Sorento CRDI Platinum, 09 Nissan Micra, 82 Suzuki Hatch, 05 rio, 86 hilux 82 laser, 65 beetle
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You are not alone with the lack of dealership competency.

I have had a 2004 Rio, a 2004 Carnival a 2011 Diesel Sorento and a 2005 Kia Rio.
The early Carnival had its own idiosycracies but was basically reliable. The 2005 Rio is a lovely vehicle. The 2004 Rio was pretty good too And the Sorento is excellent. The issue always arises when I take my vehicles into the local Kia dealership. They have to this date on various vehicles of mine - had a vehicle for a week and fixed exactly nothing,placing a large amount of grease on the interior in the process- cleaned it off with grease remover and closed the car up. The result was a smell that would set off anyone with asthma and make your eyes burn with the windows up.(Carnival) .
Delivered the vehicle for service at 8 am as required for pick up at 12. Small service - oil and filter change. Still not ready at 4pm, finally finished at 5pm. Drove to Brisbane - 650km to discover that the air cleaner box had not been closed, there was only a touch of oil on the bottom of the dipstick and the plastic cover late underneath was missing 4 of its bolts. Send them a lovely message on their email for it to be returned as not current. These are not the only issues we have had but to this day they wonder why I no longer go to them for service?!?!?
 

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2013 Sportage Platinum, 1999 Sportage
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7 Posts
I have had major issues during 2012 with my Kia Sorento. See below.

Page 1 of 4
R C Lynch
Guildford NSW 2161
Australia
Phone
Log of Kia Sornto BFO49X problems April 2012
 On 16th April 2012 I consulted the service people at Noble Kia at
Chullora regarding a problem whereby the above Kia Sorento was
blowing a lot of black smoke and running badly.
 I was told to book the vehicle in for Wednesday 18th April 2012 and
they would check out the problem.
 Initially the dealer would not work on the vehicle as Kia Australia
claimed that the vehicle was out of warranty and it took a couple of
days and a number of phone calls by me to finally establish that the
vehicle wa in fact under warranty and should be fixed by Kia.
 Subsequently I found it very difficult to contact the service
department and would always just end up talking the the recepionist
who would assure me that the service people would ohone me back. This
didn't happen!!!
 After about a week of getting the “run around” I borrowed a vehicle
and visited the dealership to find my vehicle in pieces and a technichian
telling me that they needed to replace the injector pump and were
waiting on parts. He also told me he had never before worked on this
type of engine.
 Having replaced the injector pump, I understand, it was discovered that
one of the timing chain tensioners was either faulty or had been
assembled incorrectly and the engine had to be again dismantled to do
the repairs.
 This done the vehicle still blew black smoke and ran badly so I can only
guess that whatever diagnostics were used were either faulty or the
operater didn't know how to use the equipment.
 At this point the vehicle was mover from the Kia workshop to the
Toyota workshop where I had similar problems with communication to
the point that I had to threaten to physically sit myself down in the
middle of the driveway before someone would talk to me.
 This person told me a load of rubbish about having to clean the inlet
manifold and that the diesel fuel in Australia was rubbish and that was
why my vehicle was doing what it was doing. (a person should always
know how much knowledge someone has before they bullshit to them).

Page 2 of 4
 It was on 7th June 2012 (7 weeks after I left my vehicle with Noble Kia)
that the vehicle was returned to me and I was told thye problem had
been fixed.
 I drove home with black smoke still pouring out of the exhaust and the
engine running badly only to find that when I parked in my driveway I
had a significant oil leak and that on the way home I had noticed that
the airconditioning wasn't working.
 I returned the vehicle the next day.
 The dealer then took another 2 weeks to determine that there was a
leak in an intercooler hose and fix this minor problem. Surely this would
be the first thing any competent technichian would check if a diesel
engine was running badly and blowing black smoke.
 Finally I had my vehicle back after 9 weeks of being stuffed about only
to find that the auto transmission didn't feel right.
 Not trusting the Kia Dealer network after my recent experience I
consulted (at my expense) an auto transmission specialist only to find
that the transmission needed 4 litres of oil that obviously had not been
checked and topped up after the transmission cooler had been
disconected while the vehicle was with the dealership.
Subsequently we have had ongoing issues with the vehicle that I am
sure has resulted from the work done by Noble Kia.
Log of Kia Sorento BFO49X problems October 2012.
 On 06/10/12 the vehicle overheated and stopped running just east of
Bathurst NSW at the end of a 3000 (approx) kl trip in western NSW.
 We called the NRMA and when the patrol man attended the engine had
cooled somewhat so we were able to run the engine and top up the
coolant. The NRMA man then checked the cooling system for leaks and
finding none and with the engine running normally we decided to
continue our journey home to Guildford in Sydney.
 We had only gone about 5kl down the road when the engine made
unusual noises and the vehicle stopped in the highway.
 The engine re-started after a few minutes and we were able to pull off
the highway when we again phoned the NRMA but this time we
requested a tow as the engine when re-started was making noises that
were not normal.
 This noise was coming from the kerb side near the front of the engine
around the region of the injector pump.

Page 3 of 4
 The NRMA towed us to home and then on Monday 8th October I spoke
to the service people at Thompson Kia at Parramatta and agreed to have
the vehicle towed to the workshop.
 Later in that week I was advised that they had discovered damage to
the timing chains and tensioners and had ordered parts to do the
repair.
 When the parts arrived and the repair was commenced it was found
that the exhaust camshaft was damaged and would have to be replaced.
 Subsequently a camshaft was located in Korea and shipped to Thompson
Kia at which time the vehicle was re-assembled.
 The dealer then found that the engine was still making noises and that
there was a misfire in the engine.
 The dealer then discovered problems with the timing chain tensioners
and at today's date 5th November 2012 we are again waiting on parts to
correct these new problems.
 At this point I should add that although I have been happy with the
efforts and communications from Thompson Kia it does mean that since
18th April 2012 until today, 5th November 2012, the vehicle has been of
the road in a Kia Dealership service department for 91 of the last 203
days.
 Quite apart from the inconvenience that has caused to my wife and
myself I estimate that we have paid $512.00 (at the rate of $5.63 per
day) in registration, CTP insurance and comprehensive insurance for this
time that would have been 7-10 days if the technicians at Noble Kia had
been competent.
 As of today, 5th November 2012, I am awaiting information from
Thompson Kia as to when the parts and repairs will finally be completed.
 Thompson Kia have now advised that the engine has been re-assembled
and the noises have gone but there is a miss fire and that the cylinder
head will have to be replaced.
 As of 9th November the cylinder head had not arrived and would have to
be sent to an engine specialist to be built-up with parts from the old
head.
 It is now 98 of the last 210 days that we have not had our vehicle and
the value now of our out of pocket costs is $551.41. This is quite aside
from the stress that we incure by not only being without our vehicle but
the stress of not having any control over out situation.
 Having replaced the cylinder head and taken the vehicle for a road test
the oil light came on and the engine failed.
 Subsequent inspection revealed that the oil pump strainer was cloged
with metal particles which were later found to have come from the
engine bearings.

Page 4 of 4
 This resulted in a new short motor being ordered and during the reassembley
of the engine the turbo charger was found to be faulty and
replaced.
 At this point it seems it may have been better and quicker to have
replaced the engine in the first place.
 It is now the 16th November and the vehicle has been off the road for
105 of the last 217 days.
 The engine replaced vehicle was again road tested and this time the
vacuum pump failed leaving the vehicle with only nominal braking
capacity.
 In spite of a number of calls to Kia Australia I still have not been
offered a loan vehicle.
 On 30th November, now 119 days of 231, the dealership (Thompson Kia)
has advised that they have a loan car avaiable.
 The vacuum pump and the exhaust cam have now been replaced and,
finally, on Friday 7th December I was able to collect my vehicle.
 That now makes it 126 days out of the last 238 days that my Kia
Sorento has been off the road being repaired under warranty.
 That puts the cost to me directly of around $710.00 being the
registration, CTP insurance and comprehensive insurance that I have
paid out for a vehicle that I have not had the use of. A good part of
this time has been spent with the vehicle sitting with un-diagnosed
problems, re-work of faulty workmanship and waiting on parts to arrive
at the dealer from Kia Australia. I hold Kia Australia accountable for
this amount.
 In addition I would like Kia Australia to extend the vehicle warranty by
at least the 126 days that the vehicle has been off the road.
Hey Bobsilver, I read your thread and thank you so much for the outstanding report on your problems. I wish I had the foresight to read this before I bought my Sportage from Noble Kia. I am a little concerned, but, I am assured I can take the Sportage to other Dealers for service and Warranty repairs, both of which I intend to do.
 
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