[plitwack]

Hello:

In case you have not read the case study about the HYDROGEN BOMB under the hood of our Kia Sedona, please visit the Sedona section of this web site. Thanks for you interest in keeping our KIA driving experiences safe (our experience has been anything but safe!)

This is the info from the KIAMOTORS.COM site (KIA world HQ Customer Service form): "When Kia distributors in your country or the dealership near you are not able to solve your vehicle's problem for any reason, please contact us directly using the e-mail shown below. Your comments are very important to us."

Sounds nice - except the source code shows that when Canada is selected, the form is only sent to the Canadian head office (other countries include several Korea HQ emails). Given the fiasco created here by the Canadian HQ, it isn't a wise idea to try to fool the customer!

We are now ready to write a note directly to Kia Head Office to let them know about this. Does anyone have email info for these people in Korea who can help?

Paul Litwack
the Capability Improvement Coach
www.the-coach.com
(905) 764-8525

 

[plitwack]

Hi again:

UPDATE: June 21/05

Just got back an email response from KIA Motors in Korea. They say they are VERY interested in our situation.

I'll hold on further posts for a bit - wish us luck! And thanks for all your insights and support.

... Paul