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Seat Ibiza Cupra Sport 2.0 - Kia Ceed SR-7
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Discussion Starter · #1 ·
Ok.... heres the problem....

We've lost our Service book :(

Basically the car started to judder below 2k revs, holding back and "nearly" cutting out. No warning lights on the dash at the moment but The Amber Engine management light did come on, but has gone off again.

Took it into the garage we purchased the car from who have been extremely patient and helpful whilst we have tried to get duplicate invoices from the Independent garage who serviced the car. Received a call this morning to say that the details provided would not help with our warranty claim :huh:

Apparently diagnostics alone could run into hundreds as they will have to strip the engine etc, this is obviously going to be based on "Main Dealer" labour charges....

Ive been told it "could" be the timing belt tensioner and that if I take it to any garage be careful as Kia have specialised tools for their engines etc. The car has only done 27k and has had 3 full services but obviously not documented (they are in the missing service book)....

I think Im going to cry :(
 

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Cerato S Hatch Auto
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1,236 Posts
A new car should be able to go 27,000 km without any sort of servicing apart from topping up fluids. -Not recommended, of course, but does indicate that the problem isn't service-related. Our Cerato has done about 35,000 km and all that's been done so far amounts to little more than 2 oil changes/filters. -Was yours 27,000 km or miles? Maybe 27k miles would have been pushing it!

Has there been any plug-in diagnostics performed? This shouldn't cost much; you can even do it youself with the appropriate tool.

Good luck. Sounds like even the missing service book wouldn't have helped.
 

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Seat Ibiza Cupra Sport 2.0 - Kia Ceed SR-7
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8 Posts
Discussion Starter · #4 ·
I havent tried anything yet FrEaKZoIdE as its been at the garage for the past week whilst they waited on me to get what paperwork I could.

Ive just made a couple of enquiries to mechanics / garages I know so will mention checking the MAF sensor :)
 

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Seat Ibiza Cupra Sport 2.0 - Kia Ceed SR-7
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8 Posts
Discussion Starter · #5 ·
Wry - it is 27 miles not km, I am assuming the plus in tests were carried out at the garage but nothing has been mentioned on the telephone.

The garage that we hire our vehicles off have offered to plug it in when we get it back so fingers x'd it isnt as severe as being made out.
 

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Seat Ibiza Cupra Sport 2.0 - Kia Ceed SR-7
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8 Posts
Discussion Starter · #6 ·
Received a call from the Authorised Repairers yesterday to tell me that they had put everything back together and to collect the car (even though advised it needs to be "recovered"), apparently the timing chain is loose enough to be moved by hand and is loose so was advised that the mechanics had pushed it out of the garage to save them from starting the engine and damaging the car :eek: (we drove it back from Somerset to Stoke ok...)

No suggestion of repairing, seems like they dont want to know as I cant provide adequate info to back up a Warranty claim.

I rang and spoke to the MAIN dealer who has advised me to drop the car into them and they will take a look, they have also told me they will advise on the fault (s) and provide a cost "if" they cannot get it done under Warranty.

If only we had taken the car to an Authorised Kia garage... all the service info would have been on their computer etc, lesson learnt!! :mellow:
 

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RIP :( 2010 Pro_Cee'd - Infra Red 2
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863 Posts
Man that sucks balls :(
Guess this is one of those 'short term savings = long term pain' experiences.
Really hope the main dealer is able to sort under warranty for you mate.

I take it the other garages can't give you any further information as to what was checked during their services?
I wonder if kia would've checked the timing belt tension so far, given the mileage or age?
 

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If they don't take it under warranty, Email Kia Europe (on their website) and explain that such a low millage car with a problem like that MUST be as assembly problem from the factory.
Usually it helps... trust me! I've just left today my car at the dealer the change the dashboard because it started to lift near the center console. And my warranty ended at the beginning of this year.
 

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2011 Astral Blue Kia Cee'd SW 1.6 CRDi 3 Spec
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115 Posts
This is precisely why having a main agent service is worth its weight in gold.

Hope its sorted soon and cheap.
 
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