We had good & bad. Or rather, Great & Horrendous! With our '05 Carnival we were treated like Royalty, red-carpet treatment, great service & a pristine, gleaming new car. They went to great lengths to obtain & fit the (free) DVD player as we were off on a major holiday 1 week later. Gold stars all round. The only glitch was that one of the keys was wrong but that was fixed the next day.
A month later we went back to trade in my old Corolla on a new ('05) Rio. Same Dealer, same Salesman. We ended up with an '04 "Demonstrator" as we were just short of the $ for a brand newie. They had 5 days to prep. the car. When we went to collect it, it was unwashed, filthy glass surfaces, only ONE key & NO remote "Bippers". The Salesman wasn't even there - had to go shopping. In retrospect, I should've handed the key back & driven away in my old car until it was all fixed but that didn't occur to me until later. As it was, my Wife spent virtually ALL the next day at that Dealer & the only other Kia Dealer in town tracking down "Bippers" & getting a new key cut & coded. Oh, & I managed to disable the stereo the next night whilst trying to "train" the Bippers as (you guessed it) they gave us the Manual for a different Rio so the security code was WRONG! Back it went - AGAIN. Anyway, I ended up writing a letter very similar to this post & ended up getting a nice apology & an offer of the next service (15 000 km) free, which we will be taking advantage of! :clap:
The cars? Love them both. :57:
