Hi,
Apologies if this has been covered recently, I couldn't find a relevant thread.
I'm considering buying a 2012 Sorrento. My online research has turned up a lot of people very happy with the car, but concerningly also quite a number of people who, whether it's a Sorrento or another Kia model, have had "never buy another Kia" horror stories with servicing / warranty claims.
I've read a number of comments where the responsiveness of the Service team was unssatisfactory and when complaints were escalated they were dismissed with an absence of customer service. I'm not shy to kick up a fuss if something is sub-standard and/or the company isn't living up to their part of the bargain, but I'm concerned at the number of reviews where that approach has yielded no success (due to a reported lack of concern on the part of Kia) and owners were left with a car with a faulty part, or were stuck waiting extended periods for a needed part.
So my questions for the forum:
- Are these reviews representative of Kia warranty and servicing and should I be concerned about it when considering my first Kia?
- Are there any happy stories out there (particularly from Melbourne / Werribee / Geelong)?
- Are there any suggestions if I do bite the bullet and buy the Sorrento on how to minimise the risk of poor customer service?
Thanks in advance.
H
Apologies if this has been covered recently, I couldn't find a relevant thread.
I'm considering buying a 2012 Sorrento. My online research has turned up a lot of people very happy with the car, but concerningly also quite a number of people who, whether it's a Sorrento or another Kia model, have had "never buy another Kia" horror stories with servicing / warranty claims.
I've read a number of comments where the responsiveness of the Service team was unssatisfactory and when complaints were escalated they were dismissed with an absence of customer service. I'm not shy to kick up a fuss if something is sub-standard and/or the company isn't living up to their part of the bargain, but I'm concerned at the number of reviews where that approach has yielded no success (due to a reported lack of concern on the part of Kia) and owners were left with a car with a faulty part, or were stuck waiting extended periods for a needed part.
So my questions for the forum:
- Are these reviews representative of Kia warranty and servicing and should I be concerned about it when considering my first Kia?
- Are there any happy stories out there (particularly from Melbourne / Werribee / Geelong)?
- Are there any suggestions if I do bite the bullet and buy the Sorrento on how to minimise the risk of poor customer service?
Thanks in advance.
H