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Hi,
I'm feeling pretty sure I'm not the only one who has experienced the following problem.
Having bought my Kia Carens 1.8SE from new in Feb 2004 I've had it serviced at 10K & 20K miles.
At approx 17k miles & 18K miles I noticed clutch slip soon after start up and in damp conditions. it only happened once at each interval. I let it pass (Silly me)
At approx 19K miles it happened again, as the car was due for its 20K service I decided to report it to the dealer. In his report he confirmed the clutch was in poor condition.
I arranged to book the car in for examination of the clutch. His report came back saying they could find no reason for the poor condition outside the gearbox.
I arranged with the dealer for a clutch repair, at that time he pointed out that if it was found that the problem was due to normal wear & tear, then this would not be covered for in the warrenty. I thought to myself, it could not be due to wear & tear as the car had only done 20K, so I agreed for the work to go ahead. The earliest they could do the work was some 3 weeks later.
In that time the car had done another 1K miles ( 4K miles since the problem first arose.)
The dealer informs me after stripping out the clutch, he can find no other reason for the wear other than "Driver Style" ie, normal wear & tear.
I have been driving for 35 years, my style of driving has not changed. I have had more than 10 cars, none of which has needed a new clutch at less than 60K miles. The only thing that has changed in my eyes is the car.
If you have had this problem, then please let me know. We cannot allow manufactures and dealers to get away with this. I feel so bitter at the way the dealer and Kia have dealt with this. When I contacted Kia all they would say was they would only take the word of the dealer.
Having spoken over the phone to the Service Manager at the dealership, he informs me he is seeing more & more of this problem with clutches. I wonder, is it only Kia clutches he sees. Or is it only Kia drivers that are the problem?
 

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Hiya

I have a 03 Carens 1.8 petrol, and whilst it is approaching 50k miles, the clutch is on the way out. I too have been driving for 30 plus years and have never had this happened to me before with any car. I am the only driver of the car and a very careful driver and the clutch should do better than average if anything.

I phoned the dealer who I bought it from who suggested it was down to driving style (as I expected) and said that they would not be able to look at it 'til early May - esimated cost £350 plus VAT. I have now found a specialist clutch repairs company near my work who will do it for £266 (inc VAT). they will not use Kia parts but Quinton Hazell which come with a lifetime guarantee. Apparently Quinton Hazell have had something of a rush on Kia Carens clutch kits and there were only 2 left in the UK at the time of my enquiry. I have had one of these earmarked for me and booked the car in for straight after Easter- so there's now only 1 set left 'until more stock comes in

Regards

Ian Shaw
 

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Kia Carens CRDI Mk 3
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103 Posts
Hi there
I have a 2005 kia carens crdi 2litre as any body had trouble
with the clutch on the DIESEL, I intend to to tow a Caravan
with mine, i am just wondering if the clutch is stronger in the
Diesel ?
 

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DO NOT DO IT!

Our Diesel is used for caravan towing, but it ended in catastrophe...

To cut a VERY long story short, the engine seized one day (not whilst towing). The car had done under 20,000 miles. We were told by the dealership it would take a week to fix. Turns out Kia could not locate a new engine ANYWHERE IN THE WORLD and so our dealer had to source all the different parts from various dealerships around the UK and the world.

Basically, it took 5 weeks, and Kia ceased to provide a free courtesy car after 4 days.

Several letters to the MD (most of which "weren't received" despite being faxed too) and eventually someone fairly high up intervened and made things progress slightly faster.

We got all the usual stock insults - driving style, etc, but the customer service from Kia was apalling, and not much better from the dealer.

The dealer hinted that there are MAJOR and secretly acknowledged problems with the Carens. We've spoken to lots of other people who've had similar problems.

The car hasn't been at all right since the rebuild, with the gear timings all over the place, but the dealer doesn't acknowledge the problem, despite being shown that 5th gear can't be obtained under 45mph without the revs dropping to stall (used to be able to get 5th at about 22mph).

Also, and this bit is as yet unresolved, the dealer re-assembled the clutch badly (plates the wrong way round) when rebuilding the engine, and so the clutch has since died. We were very suspicious about the quality of the workmanship and went to the dealer as they were looking into the clutch problem - we went into the workshop and took the clutch off the mechanic just as he removed it from the car, much to his surprise.

We've had the opinions of several non-Kia mechanics since who are all sure that the clutch is assembled incorrectly, but we now need to get hold of an official workshop manual so we can tak this issue to Kia and the dealership and say "you're ****".

Anyways, back to the question in hand: There is a problem with the Carens by design. DO NOT buy one if you wish to tow a caravan. I can't stress this enough. There's a lot more disgruntled Carens owners out there who don't come on websites like these.

And Kia UK are useless when dealing with your problems. They routinely bail on their customers.

Terrible company.
 

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Kia Carens CRDI Mk 3
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103 Posts
Thanks for the reply Harrogate,i already own the Carens Diesel
and i have just done the first tow with it up to BALA in North Wales
about 60 miles from me and very hilly country, it towed very well,
i had the engine oil and filter, clutch adusted, and handbrake adjusted,
at 5000 miles, but i will have to keep my eye on the clutch, it,s a bit
worrying, i am going to Ireland with the van in june for 2 weeks so
i will have to keep my fingers crossed, sorry to hear about your troubles
i hope you get them sorted out soon.
 
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