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kia ceed SW GT line MY 2018
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Discussion Starter #1
I've not posted for a while but am still living the dream.
Today my ignition key decided to fall apart. The blade bit has come adrift from the flip out bit and a small chunk of metal where the small roll pin goes through to hold it all together has broken off. It was a bit of fun turning the blade in the ignition with a pair of pliers and holding the other bit up to the lock to get the immobiliser to work until I could get to the office for the spare key.
It gets a fair bit of stick as I am stop/start all day long. I've rang kia customer services who say it's a " known problem", but as regards a warranty claim, "it's down to the individual dealer whether they want to replace it under warranty or not".
Struck me as a bit vague and I asked the guy for clarification but he just repeated what he had already said.
So my question is: have any of you guys had the same problem and if so what was the outcome?


Regards


Chris
 

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2010 Kia Cee'd 2 - 124BHP 1.6petrol
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560 Posts
I notice my key has a bit more play on the actual key itself and the blade than it used to, but I cant say that I have had the issue myself.

Out of curiosity, where is the immobiliser? is it just a case of holding it close enough for a near field signal to be transferred, or does it strike the signal through the key itself?

Do let us know what your dealer says, but I am disappointed in that it hasnt lasted long, either your key is the exception (I am sure everyone would hope that is the case) or this scenario doesnt bode too well for the build quality of the flip key...
 

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Cee'd VR-7
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391 Posts
How often do we hear the phrase from Kia dealers "It's a known problem"?

If it's a known problem then they should dam well should cover it under warranty :angry:

Good luck, I hope you soon get it sorted.
 

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kia ceed SW GT line MY 2018
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Discussion Starter #4
It may be a couple of weeks before I can get near a dealer as there aren't any sort of local.
As regards the immobiliser, it's a proximity thing. The fob just has to be near the ignition switch and when the engine starts it can be taken away. It just requires two hands and a pair of pliers to get it started when the key breaks.
Will keep you posted.


Chris
 

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RIP :( 2010 Pro_Cee'd - Infra Red 2
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863 Posts
Bloomin eck mate, sounds a right faff!
Hope a good dealer can sort it for you, esp if it's a 'known issue' - completely agree with RTF on that *grrr*

Best of British !!
 

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kia ceed SW GT line MY 2018
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Discussion Starter #6
Went into Lookers Kia in Stockport today. Told the (unusually) nice lady on the service desk what Kia had said and showed her the broken key.
She intimated something like" this is not covered under warranty, but we can apply for goodwill"
She filled out a form and asked me how many miles the car had done.
I signed the bottom of the form and she said she would contact me in 48 hours.
I asked how much a new key would be if we had to buy one and she said about £150 (OUCHEROONEY!!!!!) I told her boss man would not take kindly to paying that as he is not noted for his generosity, He'll have me drill it and put a screw in it before he pays that. Shrugged shoulders and " I'll give you a call next week"

Watch this space.

Chris
 

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kia ceed SW GT line MY 2018
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Discussion Starter #10
(unusually) Nice lady rang back today from Lookers in Stockport.
"Good news" says she "Kia have agreed to replace the broken key under warranty. Can you bring it in tomorrow at 1030 and we need it about an hour"
I wonder if I hadn't rung customer services first whether they would have been so accommodating. If I'd just gone in off the street with a broken key in hand would they have told me to sod off? I guess we'll never know.
Maybe they have had many keys break and many otherwise happy customers complaining about the quality, again we'll never know.
Anyhow a precedent has now been set, if anyone else's key breaks it's covered by warranty.......just tell em I sent ya.


Chris
 

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kia ceed SW GT line MY 2018
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Discussion Starter #12
What did they do?
Got an empty fob off off ebay and transfered the blade and the innards into it.
It wouldn't have come from ebay of course but the result is the same. Bossman is dead chuffed because he didn't have to pay...win win.


Chris
 

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Rio 2012 Same Problem

Broken Key, Had to leave the car at work so no car all weekend. It is not what I bought a new car for I know that ! Cheap shit = Kia that is all I can say wish I had not bothered to buy a brand new car from Kia more problems than I ever thought possible !:mad:
 

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RIP :( 2010 Pro_Cee'd - Infra Red 2
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863 Posts
Vera, having owned 2 KIA models from new and been a member of here for 2-3 years I disagree with your post.
However, as you're a one-post-wonder who's apparently had loads of problems but never posted a damn thing here before, you're probably a troll & thus I don't give a flying monkey *LOL*
 

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Vera, having owned 2 KIA models from new and been a member of here for 2-3 years I disagree with your post.
However, as you're a one-post-wonder who's apparently had loads of problems but never posted a damn thing here before, you're probably a troll & thus I don't give a flying monkey *LOL*
Well said.
 

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Ceed '3' 1.6 CRDI 114bhp 2012reg
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Kia Warranty

(unusually) Nice lady rang back today from Lookers in Stockport.
"Good news" says she "Kia have agreed to replace the broken key under warranty. Can you bring it in tomorrow at 1030 and we need it about an hour"
I wonder if I hadn't rung customer services first whether they would have been so accommodating. If I'd just gone in off the street with a broken key in hand would they have told me to sod off? I guess we'll never know.
Maybe they have had many keys break and many otherwise happy customers complaining about the quality, again we'll never know.
Anyhow a precedent has now been set, if anyone else's key breaks it's covered by warranty.......just tell em I sent ya.

Chris
Yes Kia are pretty good on warranties. Had an intermittent quiet clutch noise when pulling away. Took it to my dealer and luckily the intermittent noise showed up when mechanic took it for test run. He got in touch with Kia. Complete new clutch fitted next day in less than 4hours no new parts just complete renewal Not sure how much that would cost, several hundred pounds I would think. Seems the dealer didn't want the KIA name tarnished and never consulted me on what work he was doing, thought it was in for clutch diagnostic but car was ready the next day after 4hours. Better service than on a brand new Golf I once purchased when window dropped down inside door.
 

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61 plate pro_ceed 2 auto 1.6
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broken key

same problem with key that 'chris_ie' experienced.
61 plate pro_ceed purchased from arnold shark ford - but decided to go directly to kia dealer to see what they'd say.
no hesitation - new key supplied under warranty, and told it was a "known problem".
well done to springside motors for great service.
 

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Replacement key fob.. Then what?

Thanks Chris, added that to my ebay watch list, just in case I have this issue in the future :cool:
Hi, my key blade has come loose from the fob and wont fix back in again..It's apparently a known problem. If I get a replacement fob on eBay.. will I still need to take it to Kia to reprogramme?? Or is there a simple switchover of key blade and some sort of chip from original fob into the new fob ??

Thanks
 

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Kia Key Runaround

The metal pin on my Kia Soul key has become dislodged twice. The first time, I was able to find the pin, re-insert it, and use some tape to keep it in place. The second time, many months later, the pin came out without my knowledge and couldn't find it. Thankfully, I found the actual key part.

I took the key to the dealer, who put in a new pin. However, the metal hinge is cracking and showing signs of breaking.

So far, the dealer and the consumer hotline have said the key is not under warranty. A key under warranty? That's ridiculous. Keys are not supposed to break such as this one has. And the person at the dealer said that my situation was new to him. Of course, he is in sales and has worked there only 7 months.

I have had numerous problems with this dealer, from the get go. I will never buy from them again.

Waiting to see if the consumer help line comes through and does the right thing to replace its defective key. So far, Eden has been understanding and appears to be trying to see what she can do, but it's clear that Kia has a bureaucratic hierarchy.
 

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Many, KIa Ceed 1.6 crdi auto at the moment
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Broken Key

Mindydollie, Go back to your agent as it is part of the car and not a consumable. Look on the internet and then tell them all car manufactures are suffering this problem, for the same manufacture is making them for all cars. With that information I claimed under warranty

Be carefull purchasing from E bay and getting someone to programe it for you as the programmer has your number and can enter your car anytime he wishes

On keyless car he can even drive off your car anytime he wishes
 
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