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2004 Kia Picanto
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245 Posts
OMG what absolute ............ (insert insulting phrase here) I can't believe they have the ordasity to pull a stunt like that, the fact that they are willing to pay a "chunk" suggests its their fault straight away! I cant believe that at all!

We had a garage drop my parents car off the ramp, catching the sill on the corner. made a huge gash in the paint and a 12" or more dent. They didn't bother telling us, but dad noticed it..... and mentioned it..... THEN they put it right.

When my car went in for some work, they scratched up the scuttle and also the plastic engine cover, took it back and they got a new one for me and fitted it, so no problems. I cant believe Stoneacre though, I would contact KIA, if they did the damage they want to fix it sharpish. And in a KIA approved paintwork specialist. Make sure it doesnt damage your warranty otherwise!

I wonder if dealers like stoneacre truly realise how badly reports on a specific community website like this could reflect on them?

They should have admitted it and booked it in to get done asap before you even saw it. Maybe a case of once they have the money they dont want to know you/

Disgusting.

Mike
 

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18 Posts
Its a shame to hear so many people have dealer problems. I bought my Picanto from Hidsons in Rainham, Kent. They were very helpfull and polite. About the only thing that went wrong with my car was when It went missing for 25 minutes when I was due to collect it, but it was found safely with a member of staff that was half filling the tank with petrol. They were great and so far I have had 2500 peacful miles.

All I can say is call Kia UK and tell them your concerns. I'm sure a company trying to make it big in the UK would be more than happy to tackle disreputle dealers.
 

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1 Posts
On Friday my Kia Picanto failed to stop so I ended up in the back of someone. I braked in time and at a suitable speed.

When I put my foot on the brake, the car began to slow down as expected, but then the brake suddenly went loose and the car continued to move, unfortunately into the back of someone. The damage to her car wasnt even noticeable but I ended up with a bent bonett, cracked lisence plate and the bumper is coming away.

If you are considering buying a Kia Picanto, DONT, my car has a fault with the brakes and so does my mum's picanto.

Please not after speaking with the RAC guy that came to my rescue, he believes this is an intemitant fault. When we pressed the brake it went straight to the floor, but after pumping it a few times it became stiff again.
 

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4 Posts
My own experience with the dealers has taught me that they tend to overlook any complain while the car is under warranty; it is wise to get a second opinion from an independent(no Kia) certified mechanic.I still think the picanto is a nice little car.
 
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