@Bigsul it's a bit of a waiting game. I think global supply issues have resulted in low stock of replacement units. The only advice I can offer is to keep following up with them. Kia Cardiff was able to keep me in the loop even saying that "it's been ordered" or we're waiting to hear back by such a date. I put that date in as a reminder and called back to follow up. But if supply is an issue, there's little Kia can do to except wait for a unit to be allocated to them for your repair.