I currently have 2 Cee'ds, one purchased from new and the other a Kia Approved Used car from the same Kia dealer.
I have had the approved used car now for nearly a year and in that time I have asked on several occasions for the service booklet. When I purchased the car I asked specifically about the service history as I did not want to discover any issues with the car later on, only to discover that repairs under the warranty would not be honored due to the car not being serviced/maintained correctly.
I was assured that this was not a problem and that the warranty was still valid. Also the car was serviced just before I collected it (the service was due 6 weeks later and part of the deal was that I wanted it serviced for me before collection as I didn't want to fork out £200-£300 within 6 weeks of owning it).
Unfortunately, on the phone today I have now been told that although they can see that the car has been serviced twice(its a 59 plate) they will be unable to issue a new service booklet with a stamp for the first service. They have said they can hand write it in but no stamp.
On the Kia official website it states that all Kia 'approved used' cars are in:
'Perfect Mechanical Condition.
Every Kia Approved Used car comes with a full service history, completed by qualified Kia Technicians...' Quote from kia.co.uk.
I assume I will have paid a bit more than other dealers etc for the fact that this was a 'Kia Approved Used vehicle' (I did this for piece of mind). But actually I have absolutely no proof of this, and i'm feeling a little duped.
We are taking our Cee'd to France and were told that if any problems arise while there the warranty is valid in a Kia dealer there, although we will need to produce the service booklet in order to prove their is an outstanding Kia warranty. This of course we are unable to do.
Am not sure what to do? While I have never had a problem with the dealer (hell I bought 2 cars from them) I feel like I am at a disadvantage.
How important would a full service history be when part exchanging or selling the car in future?
Also they have yet to tell me what has happened to the original service booklet
I have had the approved used car now for nearly a year and in that time I have asked on several occasions for the service booklet. When I purchased the car I asked specifically about the service history as I did not want to discover any issues with the car later on, only to discover that repairs under the warranty would not be honored due to the car not being serviced/maintained correctly.
I was assured that this was not a problem and that the warranty was still valid. Also the car was serviced just before I collected it (the service was due 6 weeks later and part of the deal was that I wanted it serviced for me before collection as I didn't want to fork out £200-£300 within 6 weeks of owning it).
Unfortunately, on the phone today I have now been told that although they can see that the car has been serviced twice(its a 59 plate) they will be unable to issue a new service booklet with a stamp for the first service. They have said they can hand write it in but no stamp.
On the Kia official website it states that all Kia 'approved used' cars are in:
'Perfect Mechanical Condition.
Every Kia Approved Used car comes with a full service history, completed by qualified Kia Technicians...' Quote from kia.co.uk.
I assume I will have paid a bit more than other dealers etc for the fact that this was a 'Kia Approved Used vehicle' (I did this for piece of mind). But actually I have absolutely no proof of this, and i'm feeling a little duped.
We are taking our Cee'd to France and were told that if any problems arise while there the warranty is valid in a Kia dealer there, although we will need to produce the service booklet in order to prove their is an outstanding Kia warranty. This of course we are unable to do.
Am not sure what to do? While I have never had a problem with the dealer (hell I bought 2 cars from them) I feel like I am at a disadvantage.
How important would a full service history be when part exchanging or selling the car in future?
Also they have yet to tell me what has happened to the original service booklet