None taken. I understand your point of view since I'm a consumer also and not just for cars.
You have to understand that dealers are different companies granted authority to sell the cars. In effect, every dealer has its own system of operations and so "service" and "policies" varies from dealer to dealer. As much as Columbian reinforces the standards of Kia (Global), they have their limitations too. Some dealers are dependent on Columbian, others are not since they carry other brands.
As a dealer, we have limitations too. We are pretty new (we started late November last year) and we're not saying we're perfect but this is what we are working on... to change the total brand image of Kia here in the Philippines. We are trying our best to differentiate ourselves from the old and traditional dealers. We value every opinion and criticism thrown at us or at Kia in general and we take this as a challenge in achieving total customer satisfaction and our mission to be the most preferred Kia dealer in the country.
I agree, the cars are great and the quality of after sales service is the key to every dealer's success.
With regards to the accessories, I import grilles, chrome trims, euro tail lights and more. Actually, I can import almost anything upon request of a customer. You can visit Customsorento.com. They have given me authority to distribute their items here. Local mag wheels made by Rota are also now available for the EX (units with cladding).