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Both myself and wifey have back problems but on log trips but we find the Ceed excellent with not aches even after 8 or more hours in the car. The seats do have shape, they are not just 2 flat slabs, don't know why Ace Demon says that, if you want flat the C-Max we had was flat (yet still comfortable after 8 hours in the driving seat - the passenger seat had no lumbar and gave us both issues).

Would suggest you go and look at and sit in another identical car and satisfy yourself that yours is different. If it is the warranty should sort.
 
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