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A Lawsuit is What it Takes to Get Some Righteous Action.

570 Views 15 Replies 8 Participants Last post by  Billi
I know in Canada Kia will NOT give anyone any Good Will approval warranty for and unusual or early failure after warranty. When its out of warranty you're screwed apparently as I found out. Contrary to what Tier 1 says its blocked hard by Tier 2 which must approve it. Lol

Class Action Lawsuit are whats needed for them to step up and is costly.


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You are not screwed, you are just out of warranty. Like any other big company it
is up to them if they want to cover beyond that. That's why they sell extended warranties.
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Mine has not been stolen, but per the class action details, it looks like all I can expect is the software update, which I already had done. There are already reports of cars still being stolen after the update. I think they should be liable to cover at least part of the cost of my aftermarket alarm.
You are not screwed, you are just out of warranty. Like any other big company it
is up to them if they want to cover beyond that. That's why they sell extended warranties.
A neighbor with a Subaru Outback had an issue and they got a Good Will warranty on their 2015 Subaru this year. Most have that policy and I have seen it.
I think a lot has to do with the individual dealership wanting to put forth the effort communicating with Kia.
Most don't seem to care much. What issue did neighbor have,major or minor?
As to courtesy warranties - companies generally will not honor anything past the official date if you are not the original purchaser. Their logic is simple, you are not their customer, you are the customer of the used car dealer/seller from whom you purchased the car. As for original owners, a lot depends upon how far out of what is already the longest warranty in the industry the vehicle is. Couple thousand miles, they may offer a split of labor and parts. 20,000 and I suspect you're on your own.

There are several states attorney general that are already compiling lawsuits against Hyundai/Kia for the anti-theft debacle. Suspect it will end up in federal court rather than at the state level and think it's a coin toss at that point. Anti-theft is not a required feature of a car like airbags or headlights and has Hyundai taken "reasonable" steps to provide some consumer relief? It will be an interesting case if it goes that far.
Anti theft is done. As in the links saying that in my original post which why its there. These companies incur a lot of class action lawsuits.

As for warranty early failure of non wear parts like A/C hoses leaking was my issue in another thread as its 2015. Our warranty in Canada is effectivily half of the US warranty.
I purchase my used Sorento's from a Kia dealer both were originaly sold by them to the first owners!!! I am their customer and my money supporting their product. If knowone bought their used vehices it would affect them dramatically! Not a valid claim.
It will be two years on June 5th since I bought my 16 Sorento. The story of the fight I had with the dealer regarding a safety certificate that was questionable has been documented on this forum. Just this morning I was clearing paper from my desk and am looking at the original bill of sale as I type this. It took a year of being treated like a " deplorable " by them to finally get half of what I should have been compensated for, and then only by a gov't lawyer being involved . I didn't get any response from Kia Canada, not even a reply to my messages. We like the car, as seniors we are hoping/praying we have no major issues in the future as we plan to drive it into the next decade. Like any manufacturer ,once the warranty is expired, they just wash their hands of you.
I tend to agree that Kia/Hyundai is dumb to give America such a long warranty, but not doing it else where.

Wouldn't it be easier to just make all of your products the same? Unless cars assembled else where were put together at a lower quality?

Also, this car theft incident has probably done more costly damage to their brand. The class action law suit fine is probably just pocket change to them.

I do believe Hyundai/Kias are building better cars and even better looking cars than Honda Toyota, however, I do beginning to find their corporate ethical standards a bit questionable. The very 1st thing I found annoying about my cars is the trip computer would consistently over inflate mpg #s. If I do the math myself by using the miles and divided by the amount of gas put in, my #s are always lower than what the trip computer said. My Honda/Acura #s would always be closer. I think Hyundai got sued about this as well a while back...

I'm overall happy with my vehicles, but I suppose my next car doesn't have to be a hyundai/kia. You canadians should just buy from US? ;) Would that work? Or once you cross the border, you'd lose the America's best warranty? :p
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I tend to agree that Kia/Hyundai is dumb to give America such a long warranty, but not doing it else where.

Wouldn't it be easier to just make all of your products the same? Unless cars assembled else where were put together at a lower quality?

Also, this car theft incident has probably done more costly damage to their brand. The class action law suit fine is probably just pocket change to them.

I do believe Hyundai/Kias are building better cars and even better looking cars than Honda Toyota, however, I do beginning to find their corporate ethical standards a bit questionable. The very 1st thing I found annoying about my cars is the trip computer would consistently over inflate mpg #s. If I do the math myself by using the miles and divided by the amount of gas put in, my #s are always lower than what the trip computer said. My Honda/Acura #s would always be closer. I think Hyundai got sued about this as well a while back...

I'm overall happy with my vehicles, but I suppose my next car doesn't have to be a hyundai/kia. You canadians should just buy from US? ;) Would that work? Or once you cross the border, you'd lose the America's best warranty? :p
True, OEM's don't seen to be concerned about customer satisfaction. The image can and does go a long way in whether other would even consider the brand or model based on our experience(S). I know my friends bought a Hyundai XL AWD in 2019 based on my selections presented along with the extended warranty they also selected. That part paid off as a number of costly repairs were needed around 140k to 150k. Kia charges a hefty price around $6000 more in purchasing the vehicle for a warranty matching the USA standard or a bit more km's

Thing is also their customer service is ready to give some a Good Will coverage but when transfered to the approvals staff. An out right blanket NO WAY is their answer shock that it was even mentioned. I would not have taken my vehicle in for diagnostic otherwise at their high prices and be shut down like that. Two tier 1 rep agreed and were going to do it but both had me denied each time. Confusion no doubt and lessons learned.

Prior to the 2019 Sorento I bought a Highlander from the Toyota dealer. a 3 year 60k fulll warranty was less than $2000 for the AWD model. Very reasonable.
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Mine has not been stolen, but per the class action details, it looks like all I can expect is the software update, which I already had done. There are already reports of cars still being stolen after the update. I think they should be liable to cover at least part of the cost of my aftermarket alarm.
You mean the sweet new window stickers didn't prevent the theft?! Kidding aside, I agree with some amount for the aftermarket alarm.
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I think adding a simple club or something should do the trick to send the tictok kids away? Surely they'd be too lazy to saw the steering wheel off in order to get the club off?

I also think the moral of the story is to not buy the cheapest model on the lot. If you can't afford a new Kia with push button and factory alarm, then buy used. No need to buy new cheap cars. I get the sense that Kia just slapped these cheaper models together and did not put too much thought into them. Besides these security measures, same with engines of cheaper models too, right? Also, the stories of having to annually replace rear light bulbs?!?!?

I am super happy with my Sorento; however, if I buy another Kia, I'd be sure it has push button start with alarm, LED lights and the V6 engines. If someday they were to get rid of their 10yr/100k mi warranty, then I'd probably go back to Honda. :p

Their way of doing things at the moment really does not inspire confidence.
I have a V6, so not the cheapest model. Had I known before I bought it about the push button start is harder to steal, I would have chosen that. I assumed that the key was secure. The immobilizers were only left out of some U.S. models, the rest of the world got them in every model. The immobilizer probably only cost $20 per vehicle, and Kia's cheapness has done irreparable damage to their reputation.
I think adding a simple club or something should do the trick to send the tictok kids away? Surely they'd be too lazy to saw the steering wheel off in order to get the club off?

I also think the moral of the story is to not buy the cheapest model on the lot. If you can't afford a new Kia with push button and factory alarm, then buy used. No need to buy new cheap cars. I get the sense that Kia just slapped these cheaper models together and did not put too much thought into them. Besides these security measures, same with engines of cheaper models too, right? Also, the stories of having to annually replace rear light bulbs?!?!?

I am super happy with my Sorento; however, if I buy another Kia, I'd be sure it has push button start with alarm, LED lights and the V6 engines. If someday they were to get rid of their 10yr/100k mi warranty, then I'd probably go back to Honda. :p

Their way of doing things at the moment really does not inspire confidence.
Condescending much! Some of us buy the lower trim levels to avoid complicated computer related problems when that keyless system fails. You might be shocked to know that you can actually get the better engine (V6) in an LX model and I don't have to put up with all the electronic nannies that come with the higher levels. Some of us learned to drive when you actually had to pay attention and exhibit some level of skill to operate a motor vehicle and not let the car do the thinking for you so you could put in more time on your phone instead of watching the road. I had a new C7 Corvette with all the geehaws - GM ended up buying that car back because of all the things that went wrong with the "upscale" version - never again. I had a Acura NSX that while sophisticated, had yet to incorporate all the nannies and it was one of the finest cars I ever owned, wish I had kept it.
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You mean the sweet new window stickers didn't prevent the theft?! Kidding aside, I agree with some amount for the aftermarket alarm.
LOL... 'Crime free zone' sticker should have prevented crime, right? Just like 'Health zone' or so should prevent obesity and general health issues.... LOL
Condescending much! Some of us buy the lower trim levels to avoid complicated computer related problems when that keyless system fails. You might be shocked to know that you can actually get the better engine (V6) in an LX model and I don't have to put up with all the electronic nannies that come with the higher levels. Some of us learned to drive when you actually had to pay attention and exhibit some level of skill to operate a motor vehicle and not let the car do the thinking for you so you could put in more time on your phone instead of watching the road. I had a new C7 Corvette with all the geehaws - GM ended up buying that car back because of all the things that went wrong with the "upscale" version - never again. I had a Acura NSX that while sophisticated, had yet to incorporate all the nannies and it was one of the finest cars I ever owned, wish I had kept it.
Don’t mean to sound condescending. Yes, fancy computers and gadgets can often introduce more problems and be much harder to fix.
However, just try to look at Kia as objectively as you can, do you see more problems with their fancier models or cheaper models?

I thought it should be pretty self evident.
I personally will not buy the base model of any Kias. Even the expensive models, I’d not pay a premium for the new models like telluride unless I see stellar ratings from consumer reports.

Anyway, point is that Hyundai/Kia are building better cars, but they do try to nickel and dime you with their cheaper models.

I was really happy with my Sorento at 1st, actually I’m still very happy with it. But I just don’t have brand loyalty anymore. I would bought a cheaper model without 2nd thought for myself as a commuter or something for my kid before, but probably not now.

For the same price, it’d probably be better buying a proven fancier used Kia than a brand new basic Kia is what I’m trying to say.
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