[RDBcrazy]

I have a 2021 Telluride nightfall SX. I am having the problem with the trim fading terribly.
Took it to the dealer here in Lancaster Ohio and was told every piece of window trim needed to be replaced and it would be covered under warranty. The parts were ordered over 4 months ago and there is still no eta.
The service manager said he hadn't seen this problem on a Telluride but he had seen it on a stinger. He further stated that the 2022 Telluride no longer used the same nightfall trim which leads me to believe they know its a problem.
The service manager at Coughlin Kia Lancaster Ohio told me Kia doesn't care about your service once they (KIA) get your money so there is no hurry to help.
I have spoken with the dealership to no avail a couple times and now have a case number through Kia customer care which was just escalated to the next level.
Very disappointed with Kia so far, will see if they rectify that.
These parts are small enough they could just mail them so there is no excuse for taking this long.NO EXCUSE!!

 

[ncards]

I have a 2021 Telluride nightfall SX. I am having the problem with the trim fading terribly.
Took it to the dealer here in Lancaster Ohio and was told every piece of window trim needed to be replaced and it would be covered under warranty. The parts were ordered over 4 months ago and there is still no eta.
The service manager said he hadn't seen this problem on a Telluride but he had seen it on a stinger. He further stated that the 2022 Telluride no longer used the same nightfall trim which leads me to believe they know its a problem.
The service manager at Coughlin Kia Lancaster Ohio told me Kia doesn't care about your service once they (KIA) get your money so there is no hurry to help.
I have spoken with the dealership to no avail a couple times and now have a case number through Kia customer care which was just escalated to the next level.
Very disappointed with Kia so far, will see if they rectify that.
These parts are small enough they could just mail them so there is no excuse for taking this long.NO EXCUSE!!
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I called the dealership about my 2021 Telluride for my trim also, was told it was from the car wash. They told me to use a Clay Bar and it would fix it. It did NOTHING. I am going to be showing them your post! Thank you.

 

[ncards]

They have ordered replacement trim pieces. I am waiting for them.

 

[Dave808]

They have ordered replacement trim pieces. I am waiting for them.

I have a 21 Sorento SX prestige, my trim did the same but not as severe as yours. Same thing with the wait except they did receive the 4 door trim in a week but the rear quarters have no ETA. Please update when yours is completed. Good luck!

 

[Sparklander]

I would not be taking any car through a carwash if that happens to the trim pieces. Our new Sportage will be handwashed or power washed by hand in a self-serve carwash bay.

 

[Dave808]

I would not be taking any car through a carwash if that happens to the trim pieces. Our new Sportage will be handwashed or power washed by hand in a self-serve carwash bay.

My 21 Sorento SX prestige has never been thru a carwash. And only 2 times at a self serve type wash. The car was garaged in Hawaii where I bought it and then I shipped to the mainland. I believe based on what I was told by an auto painter, that something in the materials the trim is made from and the coatings applied were not compatible. Like a chemical reaction. This occurred on the trim that is a smoke grey color only used on the telluride with the night option and Sorentos with the prestige package as far as I know.

 

[Sparklander]

My 21 Sorento SX prestige has never been thru a carwash. And only 2 times at a self serve type wash. The car was garaged in Hawaii where I bought it and then I shipped to the mainland. I believe based on what I was told by an auto painter, that something in the materials the trim is made from and the coatings applied were not compatible. Like a chemical reaction. This occurred on the trim that is a smoke grey color only used on the telluride with the night option and Sorentos with the prestige package as far as I know.

I wonder if Kia has changed the manufacturing process of the trim piece or if it will be a continuous problem?

 

[Dave808]

Kia is backing that fix as under warranty per my dealership. I have a 21 SXP and all window trim is doing the same, including rear quarter windows. Side window trims are easy and parts are available to ship, rear quarter window trim is hard to get apparently and I have been waiting about 3 months now. Labor is pretty quick on the sides, rear quarters take a full day or more minimum to do. Good luck with yours!

 

[Sparklander]

Kia is backing that fix as under warranty per my dealership. I have a 21 SXP and all window trim is doing the same, including rear quarter windows. Side window trims are easy and parts are available to ship, rear quarter window trim is hard to get apparently and I have been waiting about 3 months now. Labor is pretty quick on the sides, rear quarters take a full day or more minimum to do. Good luck with yours!

I imagine it will be a one-time replacement and then the customer is on their own.