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Were the iPod devices formatted on a Mac? From the Infotainment manual, Page 10-14 says that the USB formats the system recognizes is Fat16/32 (recommended); exFAT; and NTFS. I'm not positive, but I think the file format would be HFS if the iPod is formatted on a Mac. Also, the manual says the system won't play DRM music, so if you bought your music through iTunes it will have protection that prevents if from playing.
An iPod Touch is just an iOS device with no phone. You don't format it like a USB device.

With that said, they are old tech these days and the latest iOS version they can be updated to is pretty old - that may be the issue.
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