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2012 Sorento - First and Last Kia Junk ever, 2017 F-150, 2001 Mustang GT,
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Discussion Starter #1 (Edited by Moderator)
We own a 2012 Sorento with 138,000 kms. The Kia started to 'chug' after being driven in town for an hour or so. There was a clunking coming from the bottom area of the motor, and a faint burning odor. An engine warning light came on and the code showed 'Coolant Sensor, Low Voltage'.
We brought the car to our local (Ontario Canada) dealer, who performed a check on it. A $150.00 diagnosis revealed:

-The Coolant Sensor must be replaced
-The odor and clunking was from the clutch and release bearing. They needed to be replaced along with a machining of the flywheel.
Total estimate was $2,400.00

I inquired if the actual problem was from the engine recall and not the transmission. The dealership stated that our Kia motor was not part of the recall. They assured us it was the clutch.
I told them their estimate was too much and was going to get a second opinion. I was handed the keys and wished the best of luck.

The truck was driven across town (30 kms) to a local mechanic garage where it was checked again.
-The Coolant Sensor was indeed still malfunctioning.

HOWEVER, Kia did not bother to check and see if there was ANY COOLANT in the truck. They let us drive off with NO COOLANT and the assurance it was the clutch. KIA NEVER CHECKED THE COOLANT LEVEL when assessing a COOLANT PROBLEM.

Turns out the Sorento was nearly out of coolant when it was at the dealership, and was running hot. The sensor did not pick that up. By the time we got to the other mechanic, the motor had been further damaged and it was finished.

There was NOTHING WRONG WITH THE CLUTCH.

Had we went with our Dealer's original diagnosis, we'd be out $2,400 and have a partially damaged motor. That was the actual problem.

So here we are, with a Sorento that will cost over $4000 to replace the motor. We're stuck, as the cost is nearly 1/2 of the value of the damn Sorento.

Bottom line? DON'T EVER TRUST BAY CITY KIA IN BARRIE ONTARIO:devil:
 

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Sportage LX AWD 2014, Forte LX+ 2014
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511 Posts
Hmm, did YOU bother checking fluid levels at least once in a blue moon? It's YOUR responsibility as the owner to take care of the car on daily basis first.

Dealer not checking and topping off coolant is another failure.
 

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09 kia spectra ex,04 Neon,04 Chry. T&C, 08 Pontiac G6 gt
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1,886 Posts
Hmm, did YOU bother checking fluid levels at least once in a blue moon? It's YOUR responsibility as the owner to take care of the car on daily basis first.

Dealer not checking and topping off coolant is another failure.
And they probably did diagnose the clutch correctly, and damage was probably from forcing the vehicle to move along on a dying motor(slipping the clutch to get going).When all the facts come out by the OP as to what led up to this event(if he does respond), that my opinion is of total owner abuse of an improperly running vehicle, as he posted of driving it yet to another place some distance away. DIAGNOSIS is NOT REPAIR.
 

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2012 Sorento - First and Last Kia Junk ever, 2017 F-150, 2001 Mustang GT,
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3 Posts
Discussion Starter #4 (Edited by Moderator)
And they probably did diagnose the clutch correctly, and damage was probably from forcing the vehicle to move along on a dying motor(slipping the clutch to get going).When all the facts come out by the OP as to what led up to this event(if he does respond), that my opinion is of total owner abuse of an improperly running vehicle, as he posted of driving it yet to another place some distance away. DIAGNOSIS is NOT REPAIR.
First off, I do check the fluids. The Kia was in for REGULAR MAINTENANCE 1,500 kms before this all started. That included Oil, lube, filter, tire rotation, changed air filter, and yes, topping up of all fluids

Secondly, I am not a newbie car owner and have owned nearly a dozen cars in my life. *****************************

We never miss regular maintenance on any of our cars. I have had a 2004 Civic that went to 260k kms before we sold it. She's still running. A 1992 Ford Escort that also went to the 300k+ mark. Sold it for scrap after the body rotted off the frame.

******************

Wouldn't you do the same for a coolant issue?
Finally, I had a certified, independent mechanic (not Kia biased) that there is NOTHING WRONG with the clutch. He checked and 100% guaranteed it is the motor.

Hey, we all know Kia doesn't make bad motors, or have shitty mechanics......right........cough ....cough.......recall....
 

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2012 Sorento - First and Last Kia Junk ever, 2017 F-150, 2001 Mustang GT,
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3 Posts
Discussion Starter #5 (Edited by Moderator)
Hmm, did YOU bother checking fluid levels at least once in a blue moon? It's YOUR responsibility as the owner to take care of the car on daily basis first.

Dealer not checking and topping off coolant is another failure.
The issue is the motor WAS the problem from the get-go. As soon as the problem started, we brought it to them. They said it was the clutch. NOT the motor. The sensor had to be changed. It was not a concern. It was okay to drive off with it and get a second opinion and price estimate.

Are you suggesting that after I spent time and cash at a certified Kia mechanic, I bring the truck out of the garage, and check everything they just checked? And told me it was okay to drive off now?
**********************

Seriously, can you honestly say YOU or anyone else here pops their hood EVERY morning and checks all the fluids? C'omon. ***************

The Sorento was in just 1,500 kms ago for regular maintenance. It hasn't missed a single one. Every fluid is checked and changed if needed. Including lube and filters.
 

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09 kia spectra ex,04 Neon,04 Chry. T&C, 08 Pontiac G6 gt
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1,886 Posts
Well, The forum see's ALL levels of owner mindsets. YOUR post did NOT include anything you may have (and should have) checked and reported in your post. with cars you do list in your profile I would not expect to read that with a clunking noise from the bottom of the motor, and smoke that you would DRIVE your Mustang ANYWHERE, but have it flat bedded!
And because of 3 other drivers of my rides...AT least every other day fluids are checked, if they are low, there IS a reason why and to be investigated BEFORE more driving!
 

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99 Kia Elan, 17 Ford Edge Sport, 15 Mustang, 08 Harley Nightrain
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9,729 Posts
Lets keep it civil and avoid assumptions.
 

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2012 Titanium Silver Sorento LX w/ GDI
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78 Posts
Hate these kind of posts. Person comes on and vents, gives no details of previous service history, no early symptoms of problems, blasts the dealership and yells out JUNK. I'm sympathetic but only from a distance.
 

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99 Kia Elan, 17 Ford Edge Sport, 15 Mustang, 08 Harley Nightrain
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9,729 Posts
Hate these kind of posts. Person comes on and vents, gives no details of previous service history, no early symptoms of problems, blasts the dealership and yells out JUNK. I'm sympathetic but only from a distance.
We should always consider that the person voicing their major mishap with the product is stressed out with the thought of a cost that they can possibly not afford, and often rightfully believe the manufacturer should be held responsible, and in that state of mind you don't think of every detail.
 

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2013 Sorento LX V6 AWD
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1,141 Posts
I understand the OP's anger & frustration but . . . it seems as if it is (or should be) directed at the dealer (and rightly so) and not the fault of KIA or the engine. So the Subject Title is at the very least misleading and at the most a misrepresentation of the actual issue and an unfair accusation against what many of us here on the forum believe to be a very sturdy, powerful and reliable engine and vehicle.

To say that an engine = JUNK when A.) regular checking of fluid levels either by the owner or whomever was performing regular scheduled maintenance on the vehicle not not done, and B.) the symptoms were mis-diagnosed by the dealer is not a justifiable reason to slam an engine, a car or the company that designed and manufactured it.

Might I humbly suggest that a mod edit the Subject Title to something more in tune to the actual concern or posting content?
 

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Silver 2012 Kia Sorento FWD Base with 2.4L
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92 Posts
Were they high school kids? One thing I learned about dealerships by me is that they hire high school kids for the summer. That was when I had a chevy years ago.
 

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Sorento 2012
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169 Posts
No follow up by the OP on this? No details about what is being done or how it got to this point. Was the car serviced at this same dealership? Is this just going to be another one and done post?
 

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2012 Titanium Silver Sorento LX w/ GDI
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78 Posts
No follow up by the OP on this? No details about what is being done or how it got to this point. Was the car serviced at this same dealership? Is this just going to be another one and done post?
Another reason I hate these kinds of posts. No information to be gleaned whatsoever. Makes me feel lucky to have minimal problems but I still check these forums for potential issues.
 
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