Last week, my 2006 Optima stalled while I was driving it on the highway. I had it towed to the local Kia dealership where they told me the engine was repairable and quoted me around $1,000 for a new timing belt, camshaft and crankshaft position sensors - which had supposedly been damaged in the stall, balance belt and a couple other engine belts. I agreed and was able to drive it home later that day.
Earlier this week, after about 100 miles of driving, I noticed the engine was idling a little rough and vibrating more than usual. The dealership told me to bring it back in and they would recheck it for free. What they ended up "finding" this time was a leaking valve casing and oil-contaminated ignition coils: $475.
Feeling like they had misled me for not revealing these problems the week before, I contacted the dealership's general manager. My position is that had I known the actual repair cost would be nearly $1500 rather than nearly $1000, I would have declined the repairs, paid the $100 diagnostic fee, had the vehicle towed out and counted my losses. As a result, they have offered to do this repair for half price, about $237.
Would you have this repair done? Having already invested $1000 into this I'd like the engine to be in good running condition so I can sell the vehicle and recover my losses, but not if I'm going to drive it home only to find it needs even more repairs. I stuck between having already spent more than I wanted to spend and not wanting the investment I've already made to be a waste.
Shouldn't they have known about these other issues last week? I am obviously not an engine expert but wouldn't it have been reasonable for them to inspect the valves for damage, since it jumped time, and wouldn't these other issues have been discovered during that process? They sure had no problems finding several other smaller, unrelated problems to add to my original quote.
Earlier this week, after about 100 miles of driving, I noticed the engine was idling a little rough and vibrating more than usual. The dealership told me to bring it back in and they would recheck it for free. What they ended up "finding" this time was a leaking valve casing and oil-contaminated ignition coils: $475.
Feeling like they had misled me for not revealing these problems the week before, I contacted the dealership's general manager. My position is that had I known the actual repair cost would be nearly $1500 rather than nearly $1000, I would have declined the repairs, paid the $100 diagnostic fee, had the vehicle towed out and counted my losses. As a result, they have offered to do this repair for half price, about $237.
Would you have this repair done? Having already invested $1000 into this I'd like the engine to be in good running condition so I can sell the vehicle and recover my losses, but not if I'm going to drive it home only to find it needs even more repairs. I stuck between having already spent more than I wanted to spend and not wanting the investment I've already made to be a waste.
Shouldn't they have known about these other issues last week? I am obviously not an engine expert but wouldn't it have been reasonable for them to inspect the valves for damage, since it jumped time, and wouldn't these other issues have been discovered during that process? They sure had no problems finding several other smaller, unrelated problems to add to my original quote.