k900 nightmare - Kia Forum

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post #1 of 17 (permalink) Old 04-29-2015, 04:34 PM Thread Starter
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k900 nightmare

Any other K900 owners out there to commiserate with?
We bought a k900 March 9, 2015 at Larry H Miller Kia in Denver and its been in the shop 26 days at this point, more than 3 of 5 weeks we've owned the car. My husband is a 100% disabled vet and we searched a long time to find a car that doesn't aggravate his back and other combat injuries. We loved the K900 the few days we had it.

Soon after we took delivery, when in reverse and the steering wheel turning, there was a groan or a loud shudder that shook the entire car. After talking to about 10 people from Kia Roadside Assistance and being promised VIP treatment and KIA VIP coordinated with Cottonwood Kia in Albuquerque, we took the car to Cottonwood Kia, about 250 miles from us in the Las Cruces area. When we arrived, they seemed to have never heard we were coming in. They kept it two days and said nothing was wrong, so nothing was done. The GM drove the car home and couldn't duplicate the problem.

We had the same problem happen several more times in the next few weeks and so Kia Consumer Relations (note not anything close to Customer Care) had the car put on a flatbed to go back to Cottonwood Kia in Albuquerque. They had it a day before anyone called to say it had gotten there OK. After 10 days they drove it back to the Las Cruces area, 250 miles, and sent a Factory Rep/Mechanic from Phoenix over to drive with us. We duplicated the problem within minutes, the 2nd time we backed the car up. Apparently, the GM and service dept at Cottonwood Kia doesn't use the parking brake although that's required per the owners manual. The problem was/is the parking brake not releasing the rear wheel, which is why the car shudders like someone has hit you.

We were assured the car would be flatbedded back to Cottonwood Kia. It wasn't. Again, no communication for more than a week, then we were told the necessary part was ordered but was the wrong part so now the correct part was going to be overnighted. Once the part arrived, Chuck, the Service manager at Cottonwood Kia said the part was "really hemmed in" and would need days to repair.

Yesterday, they brought the car back to Las Cruces, almost 600 miles are on the car since we turned it over to the tow truck on April 6. My husband drove the car before accepting it yesterday, but with those soundproof windows and doors closed and in a race to get the rental car back before 6pm. (Chuck, at Cottonwood Kia misled us about the car leaving the dealership and the tow truck driver said he had to wait over 2 hours for someone to sign off on the car leaving the dealership.).

This morning, as he was pulling out, looking forward to driving the car, the rear passenger wheel grates like a disc being dragged. It grates forward and backward. I'll attach the video as soon as I figure that out.

This car surely had latent defects when we bought it and we now have a new $70,000. car that has disassembled and improperly reassembled in the service dept.

Anyone else?


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post #2 of 17 (permalink) Old 04-29-2015, 04:43 PM Thread Starter
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more on the k900 nightmare

Oh, and the car was returned from Cottonwood Kia with two deep one inch long gouges in the paint on the front of the hood, about a foot from the KIA emblem. The tow truck driver took pictures when Cottonwood Kia released the car to him, to protect his company.

This would all be unbelievable if it weren't all true and what we have been going through since buying the K900.

After talking to 17 people to get the failed repairs and abuse of our vehicle so far, our only contact is someone named Mandyjay Strauss, who's only other work experience is selling clothes at Nordstrom. Everyone from Kia calls with an "Unknown" or "No called ID".

We have asked repeatedly to speak to Ms. Straus' supervisor and she has refused. "I can't offer you another level." !!!

If you have any other high level contact at Kia, please advise.

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post #3 of 17 (permalink) Old 04-29-2015, 05:01 PM
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Originally Posted by k900owner View Post
Please advise.
Talk to your Lawyer.

It is Time for Sue your Kia Dealer.

Otherwise they'll never care...

Kind Regards.


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post #4 of 17 (permalink) Old 04-29-2015, 05:22 PM Thread Starter
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Yep, agree we might have to do that. My husband has a lot of combat-related medical issues and this car was supposed to be something to help him be able to leave the house more comfortably. We're not wealthy and this was a stretch for us.
I'm hopeful we can get in touch with someone at Kia who can resolve this.

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post #5 of 17 (permalink) Old 04-30-2015, 10:24 AM Thread Starter
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K900 nightmare continues

We're waiting for the tow truck again. It was supposed to be here an hour ago but Kia Premium Roadside service apparently didnt make the correct order from our call yesterday. So, we're waiting another hour or so. Dealing with a K900 is getting to be like dealing with the Veterans Administration.

We took detailed pictures again, before the towing, and in addition to the paint gouges on the front down to the metal, which happened while in the care of Cottonwood Kia, we found interior trim left uninstalled and laying on the floor and wadded candy wrappers under the seat. Nice way to treat customers, Cottonwood Kia.

Any other K900 owners out there with similar experiences? I wouldnt wish this disaster of a car on anyone else, but I have to wonder if all K900 owners are treated the same?
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post #6 of 17 (permalink) Old 04-30-2015, 10:38 AM
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Originally Posted by k900owner View Post

Any other K900 owners out there with similar experiences? I wouldnt wish this disaster of a car on anyone else, but I have to wonder if all K900 owners are treated the same?
I don't expect that this dealerships poor service is model specific.

You should make it clear to them what your expectations are, the time frame that you expect this, and that your next step will be Kia corp. - have them agree and follow up with an email stating the same to keep a written record.
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post #7 of 17 (permalink) Old 04-30-2015, 11:15 AM
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sincerest sympaties to you about your nightmare experience re k900. i drive an 08 amanti with a blower fan system that offers no fuse protection which results in blowing the field resistor ( 3 times), at 100 dols a pop. the dealer will do nothing but offers to change the blower motor for 750.00. it is a factory defect. in my experience, kia will listen but do nothing for you. they are very tough on their dealerships. they will only make improvements on next years model. good luck. BTW the k900 is a beautiful looking car.
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post #8 of 17 (permalink) Old 04-30-2015, 11:38 AM
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Originally Posted by k900owner View Post
...We took detailed pictures again, before the towing, and in addition to the paint gouges on the front down to the metal, which happened while in the care of Cottonwood Kia, we found interior trim left uninstalled and laying on the floor and wadded candy wrappers under the seat. Nice way to treat customers, Cottonwood Kia...
Your saying though the issue is with the back end outside the car, they took off unneeded interior trim left it off inside your car and then ate candy only to throw the wrappers under your seat...? This sounds soo weird.
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post #9 of 17 (permalink) Old 04-30-2015, 02:11 PM Thread Starter
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Yep, it's a beautiful and comfortable car - when the braking defect doesn't seem to be a safety hazard that might harm you or your family.

Well, that Cottonwood Kia dealership is the nearest K900 certified dealership so that's the one we gotta have it taken to unless we or they will take it even further away. Not all Kia dealers can sell or service a K900.

Eyeballface: I can't explain what they did to put over 600 miles on our car or why loose trim and candy wrappers were left in the car to fix a parking brake problem. It already feels like I work for Kia instead of enjoying the product we thought we bought and that is what's really weird, or maybe really outrageous.

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post #10 of 17 (permalink) Old 04-30-2015, 03:24 PM Thread Starter
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ron1004: thanks for your commiseration. We were glad it was going to Cottonwood Kia at first, based on reviews we'd seen. We would have bought this car from them if they had the color/package we wanted. Instead, even after KIA VIP line made the first service appointment with them, and we went over the problem in detail, and explained that we were dropping it off early AM for their convenience 'cause we had a tight schedule, it was like Keystone Cops when we arrived. Someone took the loaner out to get gas and was gone an hour while we waited. The first service rep we talked to was a tech, not the Manager, Chuck. We had talked to both of them the previous day but they didn't remember anything we discussed with KIA VIP on the 3-way call. Makes me wonder who is writing those reviews ...

We are trying to get resolution but with only verbal comm to the service dept, and days without a reply from our 'handler' in Irvine, Mandyjay Strauss, KIA seems going out of their way to make communication difficult.

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