UVO eServices Update 2014 Soul - Kia Forum

 
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post #1 of 2 (permalink) Old 02-18-2019, 02:41 PM Thread Starter
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Angry UVO eServices Update 2014 Soul

Hello Fellow Soul Owners ,

Over the last several years I've tried unsuccessfully to update my UVO software. I vaguely remember that I couldn't find any options for my UVO version (dedicated UVO button on the digital NAV console with only 2 icons on the screen), Regardless, while doing some computer maintenance today I thought I'd check again...

This time my search led me to the Owners.KIA.com website and upon login a popup opens telling me to "Activate UVO Today" with instructions on how to do so and pictures showing lots of fun icons for the updated version. This gave me some hope that maybe things have changed and it would be a simple process.

The instructions are to download the app and then get into my vehicle and follow the additional app instructions to activate. I have the app installed and my Soul is listed. It jumps to the "In Car Setup" screen and I attempt to follow the USB install instructions (the Bluetooth instructions are for models with a dedicated "eServices" button). When I connect my Samsung Note5 via a data ready USB cable (after starting the engine), I get an unrecognized device error on the NAV screen and an error on the phone. I've tried other cables with the same result. I thought I'd look for a direct download that can be installed some other way (SD card?), but cannot locate any files to download like I found in the past.

What am I missing...? How does one update the UVO software if the device isn't recognized? What happened to the direct download options?

Any information or direction will be greatly appreciated.

Thanks,
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post #2 of 2 (permalink) Old 02-26-2019, 08:08 AM Thread Starter
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Thanks... That confirms what I was able to find after continued searching. No more simple downloadable updates for the general UVO software, but... oh... hey... you can pay $145 for the map update and we'll graciously give you the UVO update for free. Not happy. It almost feels like we're being forced to buy the maps update if we want external device functionality that was included for free just last year. I don't care overmuch about the maps update, I just wanted to have the full UVO software for some of the maintenance features and being able to connect to my phone.

BTW this is the same for all Kia models. My husband has an Optima so I thought I'd check and sure enough... All map updates/all models are $145. I plan to check back regularly to see if this changes as I think there's going to be an uproar from those owners without the ability to use their smartphones/devices for various purposes (CarPlay, etc.).

I really regret not updating my husbands car last year when the upgrade was free. I actually have a download for his Optima, but it's from 2017... I didn't download the later update when he told me about getting an email notifying of the newer update.

I think I'll call and complain to Kia customer support to get on the list of "not happy Kia owners."

Thanks again for the info...

Oh, and enjoy your new Soul...
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