Maintenance Service Interval: dealer Vs Manual - Kia Forum

 23Likes
 
LinkBack Thread Tools
Old 01-13-2018, 05:17 PM Thread Starter
Newbie
 
Join Date: Jan 2018
Location: Vancouver, Canada
Posts: 7
Drives: 2018 Forte LX 6MT; 2009 Rondo EX-V6
Gallery: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)

Thread Starter (Thread Starter)
Maintenance Service Interval: dealer Vs Manual

Hi.
I just bought a 2018 Forte LX in white with 6 speed man for my commute. I always wanted to drive a manual transmission and has never driven one, so hopefully this Forte serves me well for next few years.

(I live in west coast Canada with mild climate year around where seldom goes below 0C or even -5C and above 25C. And as I go to work very early and thus come home early, I have smooth commutes every day. I think I really should use normal condition maintenance schedule.)

Here is my question:

The dealer gave me a sheet of listed scheduled services. Oh man, this is quite a different list from the one in the manual. I've attached a scanned image.

The dealer wants my Forte in their garage every 6,000Km while my manual tells me to visit the service centre every 12,000Km! Well, 12,000 is a lot of distance, so yeah maybe I will replace oil every 6,000Km. No problem for oil changes.

What bothers me is the service charges and extra items on top of oil changes. For example, the manual tells me to replace transmission fluid at 120,000km (that's under severe condition), while the dealer schedule at every 48,000Km! And the service charges are ridiculously high, with lots of "inspections".

Service 1: $80
Service 2: $230
Service 3: $330
Service 4: $730

So I am looking for your opinions on this dealer's scheduled service list.
I think this dealer schedule is a rip-off and I will most likely NOT follow this schedule, except more frequent oil changes.

Attached Thumbnails
Click image for larger version

Name:	2018 Kia Service Schedule_dealer schedule.jpg
Views:	352
Size:	357.1 KB
ID:	94353  
parhaeprince is offline  
Sponsored Links
Advertisement
 
Old 01-13-2018, 10:44 PM
Veteran
 
conwelpic's Avatar
 
Join Date: Apr 2007
Location: Prince Edward County, Ontario, Canada
Posts: 8,469
Drives: 2016 Soul SX - Caribbean Blue
Gallery: 38
Mentioned: 17 Post(s)
Tagged: 0 Thread(s)
Quoted: 501 Post(s)
Garage

This is common among all dealers across Canada (I have a copy of similar set up). You decide on your own case whether your type of driving applies to the severe type as listed in your owners manual or normal. As a general rule most areas of Canada are considered severe, but that is not always the case.

In my case in winter time from December to the end of March I would classify as being in the severe usage (very cold weather, use of salt) the rest of the year it would be normal. As I don't do a lot of driving, I just simplify it and visit the dealer for an oil change every 6 months as I use the time not the distance. I have done extensive trips and gone 12,000 km before an oil change. My Service 1 costs $40.45 + tax (as of my last visit in Aug 2017), my dealer just used regular oil for the change.

My local dealer is very good and flexible with what requires doing, if its over and above the normal maintenance as stated in the OM then its my choice as to whether I want to get it done or not, sometimes they often tell me that due to my low kilometers its not necessary to get some things done just leave it till later. I have never paid the full price for the various services.

As I am in the Kia Rewards program I get periodic discounts on service and accessories as well as building up points to pay for the same. Overall I find using the dealer pretty inexpensive to maintain my Kia's (and I've owned 3 of them and used the dealer for service in all cases).

It's not compulsory to use a Kia dealer for normal service, so you can use an independent garage if you wish, just make sure you keep a detail record of what was performed as you have to follow the maintenance section to maintain the warranty coverage. This is all covered in your warranty manual.
parhaeprince and Jacob King like this.

Last edited by conwelpic; 01-14-2018 at 09:34 AM.
conwelpic is online now  
Old 01-14-2018, 02:17 AM
Expert
 
Pretender's Avatar
 
Join Date: Dec 2013
Location: Canada - Greenstone, Ontario
Posts: 655
Drives: *2014 KIA Sorento EX 3.3L V6, *2008 Chevy Cobalt 2.2L L4, *2000 Jeep Grand Cherokee Ltd 4.7L V8
Gallery: 0
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 77 Post(s)

+1 ^^^^

Just go with what it says in your Owner's Manual and your warranty will remain intact.

From what you said above, I also would follow the "normal" service interval.

As far as Oil Drain Intervals are concerned, see the LINKS below for my view on the subject.

Oil Change Intervals

Extended Drain Intervals and Oil Analysis

And for my testimony on Drain Intervals on my own vehicles, see >THIS POST<

Hope this helps.

Richard
parhaeprince and Jacob King like this.
Pretender is offline  
 
Old 01-14-2018, 03:05 AM
Veteran
 
Join Date: Apr 2009
Location: The Great White North
Posts: 1,974
Drives: 2017 AWD Sportage SX - Black / Beige
Gallery: 0
Mentioned: 17 Post(s)
Tagged: 0 Thread(s)
Quoted: 625 Post(s)

as others have said, just follow the owner's manual and ignore the dealer's little sign boards. oil changes every 8000-10000 km will be just fine. I would recommend you check the oil about once a month. 100% synthetic is a good idea if you intend to keep the car for a long time.

If the dealer pushes you for excessive maintenance just ask them to show you in the owner's manual where whatever they are pushing for is required. When they can't they will soon leave you alone in my experience. Be polite about it, but as the saying goes, don't let them push you around. Make a point of telling them you only want what the OM specifies when you drop the car off and you are not paying for anything else.

Many refer to dealerships as stealerships, and for good reason. They love to pad maintenance bills to the unsuspecting. Good luck and enjoy your new KIA.
parhaeprince likes this.
Sloppy is offline  
Old 01-14-2018, 08:20 AM
Super Moderator
 
ron1004's Avatar
 
Join Date: Jun 2005
Location: USA
Posts: 8,437
Drives: 1999 Kia / 기아 Elan, 2017 Ford Edge Sport, 2015 Ford Mustang, 2008 Harley Nightrain
Gallery: 13
Mentioned: 18 Post(s)
Tagged: 0 Thread(s)
Quoted: 704 Post(s)
Garage

The Ford dealership adds 5K miles to the sticker they place on the wind-shield, but that's based more on the business they'd like, than on what it spells out in your owners manual, and the burden of proof is on them if it was ever disputed whether your category is "normal service".

Ford charge $39 for "the works" for all lube services which includes tire rotation.
parhaeprince likes this.

Quality and not quantity counts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Sig image is 500X100 at 11.7 kb
ron1004 is offline  
Old 01-14-2018, 08:25 AM
Super Moderator
 
ron1004's Avatar
 
Join Date: Jun 2005
Location: USA
Posts: 8,437
Drives: 1999 Kia / 기아 Elan, 2017 Ford Edge Sport, 2015 Ford Mustang, 2008 Harley Nightrain
Gallery: 13
Mentioned: 18 Post(s)
Tagged: 0 Thread(s)
Quoted: 704 Post(s)
Garage

Quote:
Originally Posted by Pretender View Post
+1 ^^^^

Just go with what it says in your Owner's Manual and your warranty will remain intact.

From what you said above, I also would follow the "normal" service interval.


As far as Oil Drain Intervals are concerned, see the LINKS below for my view on the subject.

Oil Change Intervals

Extended Drain Intervals and Oil Analysis

And for my testimony on Drain Intervals on my own vehicles, see >THIS POST<

Hope this helps.

Richard
I would have left it at the part in bold.
parhaeprince likes this.

Quality and not quantity counts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Sig image is 500X100 at 11.7 kb
ron1004 is offline  
Old 01-14-2018, 08:31 AM
Super Moderator
 
ron1004's Avatar
 
Join Date: Jun 2005
Location: USA
Posts: 8,437
Drives: 1999 Kia / 기아 Elan, 2017 Ford Edge Sport, 2015 Ford Mustang, 2008 Harley Nightrain
Gallery: 13
Mentioned: 18 Post(s)
Tagged: 0 Thread(s)
Quoted: 704 Post(s)
Garage

Quote:
Originally Posted by parhaeprince View Post



Service 1: $80
Service 2: $230
Service 3: $330
Service 4: $730

So I am looking for your opinions on this dealer's scheduled service list.
I got to "Service 3" and couldn't bear to read any further.

At 24000 km a crankcase clean - WTF is that.

Being quite remote it would be difficult, but I'd look at using another dealership or a reputable independent, than support a bunch of rip-off artists like that.

A complaint should be laid with Kia Corp.
parhaeprince likes this.

Quality and not quantity counts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Sig image is 500X100 at 11.7 kb
ron1004 is offline  
Old 01-14-2018, 10:46 AM
Expert
 
Join Date: Oct 2015
Location: Northeast
Posts: 918
Drives: 2011 Forte SX 2.4L (thankfully MPI) A/T 137K miles
Gallery: 0
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 255 Post(s)

Quote:
Originally Posted by ron1004 View Post
... A complaint should be laid with Kia Corp.
Here's what I don't understand about this. With future sales in mind, KIA Corp is obviously trying to keep the cost of ownership of their vehicles down by providing the owner with a very reasonable, low cost maintenance schedule.

However, directly conflicting with that goal, some number of their stealerships run wild in the streets by trying to steal as much money from their customers as they possibly can. What some of these outfits do is theft, plain and simple. KIA Corp of course has to be aware this is happening, but apparently is unable to do anything about it. It can be nothing but egg on their face, when owners contact them about the off-the-wall discrepancy of their own maintenance schedule, versus what their own stealerships are calling for. They must have to hand out some double-talk gibberish, just like the politicians do.

Personally I could care less about this, because I DIY everything anyway. But it sure does create lots of confusion and negative perception about the brand, which is something that KIA Corp cannot be wanting to see happening. And of course there are lots of other automakers, and not just KIA, on this same dance floor as well. It's all very puzzling to me.
parhaeprince likes this.
kiaguy002 is offline  
Old 01-14-2018, 11:48 AM
Super Moderator
 
ron1004's Avatar
 
Join Date: Jun 2005
Location: USA
Posts: 8,437
Drives: 1999 Kia / 기아 Elan, 2017 Ford Edge Sport, 2015 Ford Mustang, 2008 Harley Nightrain
Gallery: 13
Mentioned: 18 Post(s)
Tagged: 0 Thread(s)
Quoted: 704 Post(s)
Garage

Quote:
Originally Posted by kiaguy002 View Post
Here's what I don't understand about this. With future sales in mind, KIA Corp is obviously trying to keep the cost of ownership of their vehicles down by providing the owner with a very reasonable, low cost maintenance schedule.

However, directly conflicting with that goal, some number of their stealerships run wild in the streets by trying to steal as much money from their customers as they possibly can. What some of these outfits do is theft, plain and simple. KIA Corp of course has to be aware this is happening, but apparently is unable to do anything about it. It can be nothing but egg on their face, when owners contact them about the off-the-wall discrepancy of their own maintenance schedule, versus what their own stealerships are calling for. They must have to hand out some double-talk gibberish, just like the politicians do.

Personally I could care less about this, because I DIY everything anyway. But it sure does create lots of confusion and negative perception about the brand, which is something that KIA Corp cannot be wanting to see happening. And of course there are lots of other automakers, and not just KIA, on this same dance floor as well. It's all very puzzling to me.
Would be a good one for an investigative journalist, and could expose possible collusion between the rip-off dealerships and Kia Corp.

Still, as a first step I'd address it with Kia Corp., seeing as the OP may be stuck with those rip-off artists being his only option in that area.
parhaeprince likes this.

Quality and not quantity counts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Sig image is 500X100 at 11.7 kb
ron1004 is offline  
Old 01-14-2018, 01:52 PM Thread Starter
Newbie
 
Join Date: Jan 2018
Location: Vancouver, Canada
Posts: 7
Drives: 2018 Forte LX 6MT; 2009 Rondo EX-V6
Gallery: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)

Thread Starter (Thread Starter)
Quote:
Originally Posted by ron1004 View Post
I got to "Service 3" and couldn't bear to read any further.

At 24000 km a crankcase clean - WTF is that.

Being quite remote it would be difficult, but I'd look at using another dealership or a reputable independent, than support a bunch of rip-off artists like that.

A complaint should be laid with Kia Corp.

As a person who has very little knowledge about cars, I read it a little bit further, but I was quite furious to see a transmission flush at Service 4 (48K METRE), in contrast to 120,000 Km in owner's manual under SEVERE condition. And this service 4 is $729.99!!!!
parhaeprince is offline  
 


Top

  Kia Forum > KIA Models > Kia Forte/Cerato (TD) and Koup Discussion Forum

User Tag List

Thread Tools



  Similar Threads
Thread Thread Starter Forum Replies Last Post
Factory Shop Service Manual colokid 1G (2001-2005) Rio 9 05-20-2019 03:23 PM
2016 Sorento sx+ Service Interval Greybeard48 2016+ Sorento 3 11-30-2015 09:51 PM
2004 Kia Rio Service Manual smithr 1G (2001-2005) Rio 0 11-29-2015 06:43 AM
02 Rio Scheduled Maintenance dyerea 1G (2001-2005) Rio 1 10-06-2006 12:48 AM
Spectra SX 06 - Keyless Entry (Horn) vs Theft Alarm System vs Anti-Theft System shesh ssssspectra06 Cerato (2003 - 2008) & Spectra5 (2004) 18 09-23-2006 10:01 AM

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On