WARNING!!!! Kia vancouver - Kia Forum

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post #1 of 5 (permalink) Old 03-02-2014, 03:54 AM Thread Starter
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WARNING!!!! Kia vancouver

I want to share an awful buying experience I had with purchasing a Kia Rio at Kia Vancouver on at 396 SW Marine Dr., Vancouver.

The purpose of this review is to make you aware of some of their practices that will make you think twice before purchasing a Kia from Kia Vancouver.

Before purchasing the Kia Rio from this place I shopped around quite a bit. I checked out a number of sub compacts and, while each had their pros and cons, I came to the conclusion that their was no one model that was unquestionably superior over the others. What swayed me to the Kia was the fact that they offered “free” lifetime oil changes...or so I was led to believe. Great, I thought, that will save me lots of money over a period of time so that definitely tips the scale in the decision making process towards Kia. I looked at the gas mileage and warranty so that was another factor. But, alas, that too was a deception (I will explain later).

The reality is that their “free” oil changes are not free at all. There is a string attached: you have to pay some sort of “Service Fee” for about $28.00. Oh, and then they said subsequently it will be more! How much more? All they would say is “it will be more”. If there are extra charges involved in this “free” deal YOU HAVE TO LET YOUR CUSTOMERS KNOW ABOUT THIS CHARGE BEFORE THEY BUY THE VEHICLE SO THAT THEY CAN MAKE AN INFORMED DECISION WHETHER TO BUY OR NOT BUY!!!! In my case, I was swayed by Kia with the prospect of free oil changes. They are misleading people into believing that they are getting something for free. Based on this you could say that EVERY dealership and auto repair shop on the continent is offering free oil changes. If you go to any auto repair shop (or dealer) they will change your oil and inspect your car for a sum of money. Kia Vancouver changes your oil and inspects the car for a sum of money. So where is the free? ...it’s ridiculous and an insult to your intelligence!

When I confronted the sales manager about this issue he became very defensive and rude. I got herded into dingy little room away from the showroom floor to discuss it there so that no potential suckers would hear about it and find out about their despicable practices. After refusing to make good on their free oil changes they kicked me out and said “go sue us!” I’ve never ever in 50 years of life been treated this rudely. This is how you treat a customer who buys a $18,000 vehicle from you and pay cash? I own my own business and I could never dream of ever treating my customers in this manner.

About the warranty: If you do not pay this extortion fee your warranty is void. Also, they tell you have a 5 year bumper to bumper. It is not, some things are only one year such as radio.

The realistic gas mileage is about 10-12L/100 km...if you are a careful driver.

I was warned by competing brands to buy anything but Kia. I didn’t listen because I thought they were just try to
prop themselves up but they were right.

Be warned!!!!

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post #2 of 5 (permalink) Old 03-02-2014, 07:38 AM
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I am sorry to say . . . . .

If it sounds too good to be true it usually is'

Regarding the warranty, as long as servicing is done according to the manufacturers details and you have VAT receipts etc then the warranty cannot be voided.

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post #3 of 5 (permalink) Old 03-02-2014, 09:25 AM
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Audio components are 3/60. It should list it in your warranty manual. Everyone bashes the manufacturer when it's a particular bad dealer they should be mad at.
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post #4 of 5 (permalink) Old 03-02-2014, 10:20 AM
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1.) KIA does not offer free oil changes. A particular dealer might, so they can routinely (and often) look for other issues that they can charge for to make up the loss they are taking by doing the free oil change. They are in the business of making money, not losing it. But KIA does not.

2.) Wouldn't this rant/warning be better posted in the Good Guy/Bad Guy board? It IS what it's there for after all.
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post #5 of 5 (permalink) Old 03-05-2014, 09:40 AM
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I just purchased a vehicle from KIA Vancouver this past weekend. Had a very pleasant experience which is more than I can say for some other dealers in the Vancouver area. I would actually say this is one of the better dealers in our area.

I was not expecting "free" oil changes but my salesperson explained to me that it would still cost me to get the service and in the end it would mean I would be getting a modest discount off the full price of normally getting a oil change.

Sorry OP you had such a bad experience. If it was really important to you, did you not inquire further about their oil change policy?

BTW they do offer free shuttle service to the Vancouver airport. So they will drive you to the airport in your car and then park your vehicle at their lot free of charge. When you return they will pick you up at the airport again. This was a nice "perk". Again not something that would sway your buying decision...but it was nice extra. I probably will not use this perk as I may often return after hours and I can't expect them to shuttle me when they are closed. They also offer free car washes as well--presumably subject to availability. If their service dept is swamped with cars you may have to end up having to wait. Again, a "perk" but not going to sway my buying decision. I will probably not use it either as I prefer dealers not washing my car.
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