Having an issue with a service department. - Kia Forum

 
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post #1 of 7 (permalink) Old 04-22-2019, 05:15 PM Thread Starter
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Having an issue with a service department.

Just thought I would vent here and see if anyone has a suggestion.

We leased a 2017 KIA Sedona and we love the van. We had to have a tire replaced within the first 1000 miles or so due to running something over.
We took the van in to the dealer that we leased from for our first service, oil change and tire rotation.
When I looked at the van, I noticed that the tire we replaced was still in the same location. I called and I was told that, it was decided that a rotation was not needed due to lack of wear. This has happened on all five of the services that we have taken the van in for. This last time they told me that they rotated three of the tires but didn't rotate the one I replaced because it was the wrong size and it was a safety issue. When I pointed out that the tire is not the incorrect size and that if it was why did we have five services before they said something. They guy said, he didn't say it was the wrong size but the tread pattern was to different and that would cause pull. This is were I stopped communicating with the dealer and contacted KIA's complaint department. It has been ten days and KIA has not contacted me. Have I waited long enough? Is there another way to get in contact with KIA other than their web site? This is my first new car, is this a common occurrence. Felling very frustrated.

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post #2 of 7 (permalink) Old 04-22-2019, 08:32 PM
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Call Kia and leave a message saying they will be dealing with your lawyer due to no response if they don't return your call within a week and due to making your van unsafe to drive since tire replacement.
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post #3 of 7 (permalink) Old 04-23-2019, 01:39 PM
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Originally Posted by dubber09 View Post
Call Kia and leave a message saying they will be dealing with your lawyer due to no response if they don't return your call within a week and due to making your van unsafe to drive since tire replacement.
Yeah. That'll work. (read with sarcasm)
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post #4 of 7 (permalink) Old 05-19-2019, 05:56 PM Thread Starter
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I sent in a complaint using KIA's website, no response. I called KIA and no response after initial call. So I decided to stop in at a couple of shops and ask some questions. After hearing what was going on they both suggested that I contact the Bureau of Auto Repair. I have now done that. It is frustrating to me that this is what customer service has come to. Oh, well....
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post #5 of 7 (permalink) Old Yesterday, 02:40 PM
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I just found out that since my warranty was expired, I would now have to pay a $125 diagnostic charge every time I take it in. Any other dealers doing this or is it just mine?
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post #6 of 7 (permalink) Old Yesterday, 03:18 PM
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Back to the tire issue.. Did you get the tire from the dealership or a tire store? If from a tire store you need to go back to them and get the correct tire or Kia will never work with you. Non matching tire tread 'wander' is possible but not a sure thing. You really should change tires in pairs if non matching tread is possible. Why did you not get the exact same tire?
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post #7 of 7 (permalink) Old Today, 05:04 PM Thread Starter
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I didn't get the exact same tire because the tire shop did not have one. I was on my first leg of a 10 day road trip (We were in Idaho and live in California), so I picked the next best thing. The tire size is the same width/sidewall/rim and the tread pattern is very close.

This has been an ongoing battle, after five services of them telling me that they rotated the tires when I could see they had not. Well I had had enough and gave them a bad review and that is when they got an attitude and blamed me for getting the wrong size.

I talked with the Bureau of Automotive Repair here and they feel like there is something worth looking into, so I will let them take it from here. I have found another dealer to go to, it's a bit farther away, but their attitude is much better.
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