Join Date: Aug 2006
Location: Florida, USA
Drives: 2010 Forte SX 2.4L Manual 6 speed-& If long posts bore ya, just jump to the blue text in my posts :)
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Warranty Management - theory, expectations, and this Severe State thing...
OK so yesterday at service,
I just came right out and asked service guy-
Who came right out and told me,
'Yup, Florida is listed (by mfr) as a 'severe' state (in terms of which level of service is required to not void your warranty)."
And I now know, that means I have to go by the service manual (or any updated info on the dealer's sign posted on the service office's wall)-
I don't go by the list in the manual where it says for 'normal (states)',
but I need definitely go by the list called 'severe (states)'.
My service guy came right out with this info (didn't even hesitate to admit Fla was a severe state)-
yet in other posts elsewhere I've read where their impression of this 'severe' versus 'normal' State list is some big secret, like pulling teeth to get from anyone... Some said, they found out the difference *after* some major repair put their car on the lift - and that they felt it was likely just a reason not to cover some repairs under warranty (because a person in a state on the 'severe' list went by the 'normal' state requirements, and voided their warranty without knowing it).
I mean, I'm covered best I can be either way now because I know--
and by my way of thinking,
by the same token that I'm never going to use a non-Kia-mfr made key to drive this car-
I'm going to go by the book using the 'severe' state list with regard to warranty-servicings.
Just out of curiosity though, anyone know any States, which in fact are listed/designated by Kia mfr, which are officially on the so called 'normal' states list? Just thinking to self, is there in fact any state without some form of severe weather challenge or other 'severe' conditions risk?
With regard to warranty repairs-
do you have to do both the 'required' and the 'recommended' to keep the entire warranty in force?
Or can you keep the warranty good, by only doing the 'required' - do you automatically void the warranty, if you don't do the 'recommended'?
to get a feel for what I need be aware of ahead of time,
when we say 'voiding the warranty'-
is a warranty either 'completely good' or 'completely voided' ?
Let me be a bit clearer on that last question there-
Envision for example owner X going in for a required service visit -
and that particular service visit lists 10 'required' things be addressed (which he has all done of course)
it also lists 5 'recommended' things (which he does four of them, but does not do for example a timing belt change let's say)
one is required to do both 'required' and 'recommended' items at each required service visit,
one has done all the 'required's
and has done all but one of the 'recommended',
In our example theoretically here,
does one void the entire warranty on all parts in the car flat, forever?
Or does one risk voiding *only* the part on the car, which 'recommended service' was not performed (in our example here, the timing belt and any damage elsewhere which can be pinpointed to be relative to any timing belt failure in the future would be voided only, where the rest of the parts in the car would still be covered after that service visit so long as they could not in any way be pinpointed relative to timing belt failure) ?
Anyone willing to give at least a feeling on what one should expect/plan?
(I'm thinking asking the dealer for advice on this is kind of like asking your teen if it's wise you let them stay out past 2am lol.)
Thanks for any input!