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post #41 of 41 (permalink) Old 04-16-2019, 02:50 AM
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Join Date: Sep 2010
Location: Adelaide, South Australia
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Drives: Kia Sportage Platinum diesel and Rio 3 door SLS
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Originally Posted by Whiskey 7 View Post
Well I find it incredibly sad my beautiful KIA experience of just on 2 years is soiled/ruined by the KIA Customer Service experience.
Don't get me wrong here, the salesman/yard are accommodating and why not, they made their money. The service staff too try their very best it seems but this map fiasco leaves me really disheartened.
Truly, I was considering a new model but told today by the Customer Service Manager that the new models still use the same GPS/map data base and it will likely be December 2019 if, read it again, if we see map updates available and we have to pay. What a crying joke and simply beyond belief.
KIA Australia, indeed globally, if you can't fix this you will loose market share, that I am near certain. Fix it for goodness sake.
Can only agree Whiskey. This is a B-grade effort by a maker trying to increase their popularity in the Oz market.
No real problem with sales, service or PR from my dealership . . . but KIA Customer Service(?) is non existent. Someone needs to remind them that word of mouth is still the BEST form of advertising, not sponsoring a tennis tournament, football team, or whatever.
Simply can't sell a car with a fitting that doesn't work, then try to charge the buyer to fix it, and expect them to be happy enough to be a return buyer.
Wife's Rio is coming due for update consideration, and seriously wonder about the direction we will take.

Old enough to know better . . . . too old to care!
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