Optima Antenna cover broken
Can anyone help me to prove it could be the manufacture fault, please?
I bought an Optima last May.
I realized that Antenna cover was taken apart last weekend. I was able to take it away with just few fingers.
I checked the inside of the cover and it has 5 pieces to connect with 5 screws. They were all broken. And one of the screw is totally rusted and red. And also 3 out of 5 screws didn't even come out from the holes.
And there is absolutely no damage out side of antenna cover and in side it's totally damaged. Please take a look at my album I posted on the gallery.
I talked to dealer service manager and Kia canada customer service.
They can cover this with warranty because it's damaged. But they can't explain how it's possibly happened by using this car. Their main focus is the word "damage".
The service manager told me "it could happen because of the car wash." all of 5 places can be broken by car wash, those people who don't have this problem never went to car wash?
If they don't want to give me the warranty service, I believe they must prove it's customer's fault. But nothing can be proven. There is no damage outside not even scratch.
They just tried to charge over 600$ to the customer to repair that piece.
I can't believe this.
Last edited by crazykiaservice; 02-10-2015 at 09:10 PM.