remote start alarm issues
Hello all. I had a Kia remote start put in my wife's 2011 Kia Sportage. Sometimes the alarm will go off when the car is locked via the lock/unlock button on the driver's door and then unlocked via the remote start FOB. There may be other steps that set it off, but locking with the door button and unlocking using the FOB I know happened at least once. The alarm going off problem has happened several times, but I'm not there most of the time, so I'm only posting the steps I know happened. I've taken it in to the dealership and they have been unable to reproduce the problem. Ok, it is an intermittent issue, I understand that. But what they are telling me is that it is expected behavior for the alarm to go off if the car is locked by the door and unlocked with the remote start FOB. I simply cannot believe this. I would be really disappointed in Kia if their QA just called this "expected behavior".
So, my question is this: If you are a Kia tech who has experience with installing the remote starts (2011 Sportage has a different remote starter kit from 2012 and on), can you tell me if this is expected behavior?
If you own a 2011 Kia Sportage or other model Kia that uses a 3W056 ADU00 remote start, have you had this problem? Have you not had this problem?