Thanks, I agree, I don't trust the dealer to do any quality work, I'll only go to them for warranty work. Agreed on simply documenting any work and there will be no issue with warranty.
Are you really that confident? You saying there will be no issue with the warranty doesn't mean anything to KIA lol. Who are you? Sure, you may win in the end (after a HUGE inconvenience and possible legal fees) but for me there is more piece of mind having the dealer service the car while in warranty (at least oil changes and ideally coolant and transmission fluid if applicable too). If they do something wrong while servicing the car, you aggressively deal with it from multiple angles and I doubt you ever have a problem again.
A quick Google search would bring up several stories similar to the one below and indicate that you a rolling the dice..... I don't care what you think and what is "right". In the real world, things may not go smoothly and that is why I have all fluids changed by the dealer and on time/under mileage so is something goes wrong, there is no BS!
And when you say you don't trust the dealer to do any quality work but you would trust them to warranty work? That sounds really odd to me as the warranty work is usually way more involved than a simple oil change.
Kia is denying warranty, trying to charge $6700
2015 optima with about 36k miles. Engine seized shortly after a DIY oil change(Jan 20). After being towed to the dealer they "diagnosed" bearing failure (I put that in quotes because all the guy did was take 2 minutes and put a wrench on the crankshaft pulley and try to rotate it). Since I didn't have oil receipts on me they were going to charge $6700 to replace the engine. So I decided to fight it. Got in touch with kia consumer affairs, which went nowhere. Apparently they refuse to acknowledge the magnuson-moss warranty act, whereby the MUST PROVE that I caused the failure. After sending some complaints out, I was contacted by Megan in the escalations dept. She began working with the dealership on the issue. 1st excuse to deny warranty: lack of maintentance receipts. Apparently they don't understand that a lack of receipts does not mean a lack of maintenance. So I was able to scrounge up a few and send them to the service manager at the dealership. More on this later.
2nd excuse: there must be oil sludge in the engine. Sales manager pulled the valve cover and sent in pictures. In his words, there is no sign of a lack of maintenance, the engine is free of sludge and carbon build up. It appears brand new. Oops kia, that didn't work. So they are trying this next one.
3rd excuse: use of non-oem fluids and filter. I use amsoil 5w20, receipts verify this. Owner's manual specifies 5w20 oil with a rating of API SM and/or ILSAC GF-4. Amsoil holds an API SN and ILSAC GF-5 rating, both superior to oem. The filter is purolator one, rated for 10k miles, same spring relief pressure as oem, high density synthetic blend material, and is made by MANN who makes the oem filter! Oops again kia.
I have been able to find three more oil receipts, bringing the total to five. The change interval is 7500 miles. Including the last change (six) I am well within the interval specified in the manual.
At this point I'm ready to buy a complete engine for $1700 and put it in myself. This puts me $5000 under their quote, which is absurd. If I have to do that I'll take them to small claims court for the maximum penalty in Florida. Right now all they've offered to do is waive the labor costs, still putting me at around $3800. They have still failed to prove I am at fault for the failure (because I'm not) and therefore have no right to deny warranty.
Any thoughts on additional recourse? I have been without a car for over a month now that I am still making payments on.
Update: this keeps getting views and votes so I guess I should provide a status report. After multiple emails to the vp of warranty affairs with no response, I replaced the engine myself for $1500. 14k miles later, there are no issues, and the replacement motor (canadian) runs stronger and gets better mileage.
Oddly enough kia issued a recall for this very issue but conveniently stopped with the 2014 model year. I never miss an opportunity to bash the company and their product publicly.