Join Date: Jan 2019
Location: Maryland's Eastern Shore
Drives: 2019 Sorento SX & 2016 Sorento EX
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New Car/Old Maps
I saw some old posts from a few years ago where new KIA's were delivered with out-of-date maps for the nav system, and one would think that problem has been solved. Nope.
In November 2018, we bought a 2019 Sorento SX. We noticed that a network of roads that were about two years old were missing from the map. I found out that the version of maps delivered with the vehicle was NAM.10.47.43.713.103.2. I contacted the Map Update site, and they confirmed that these maps were V11.5, which were released in the fall of 2016. The current version is V12.5.
That began a quest to get new maps (no updates are available on the map site for 2019 Sorentos). It took the dealer about a month to get a new SD card; however, when I inserted it, it said that it was incompatible with my Sorento. It was labeled 2018-2019 Map Update, 126S4 UM, 2016-2017 Sorento. Obviously, the wrong model years, and the software must have changed since then.
Another month went by with the dealer claiming to be working with the "rep" but nothing has happened. Finally, through this site, I learned that others had solved the problem years ago by contacting "Customer Care." I did that, and it took a week for them to get back to me. They have been of no help thus far, but they say they'll "research" it.
One thing they (that office is manned by Warranty people, not technicians and not map people) said I could try is to insert the "updated" SD card I got from the dealer into my computer, copy the Map folder onto my hard drive (it's several GBs in size), then get the SD card that works (with old maps), and copy the newer Map folder into the same place on the old card.
I'm a computer person, so I'm aware that SD cards are not particularly reliable when copying files, and any little glitch can render the card unusable. Worst case is to leave the car with no navigation capability at all. Second, I have no idea if a simple copy of the Map files would actually work in a system that has reprogrammed software, if I did decide to risk it.
It has now been three months since this saga began, and I still have old maps. It sure seems like a sleazy way to force owners of new vehicles to pay $145 to update the maps; however, I can't even do that (and send the bill to the dealer) because there are no updates on the Update Site for 2019 vehicles yet, and I don't know if the 2018 software will work in a 2019.
I'd like to know if anyone has a 2019 Sorento with up-to-date maps. If so, what is the map version number, and how did you get the SD card with the right software and new maps?
Barring that, does anyone know whether copying files from one SD card for a different model year will actually work (if the files don't get corrupted during transfer)? Are there any other folders or files that need copying, if that is a viable process? I'm suspicious that this will not work, although recommended by Customer Care, because that would allow one person in a neighborhood (or through a sleazy website) to update everyone's KIA for free.
Given that no one I have talked to has heard of this before tells me that either I am the only one that got old maps or other people just haven't noticed. I would have expected a flurry of calls to KIA complaining, but so far I'm the only one (so they say). If you have a 2019 KIA, please check your vehicle and either complain or let us know your vehicle was delivered with recent maps so there's no reason to complain.
Thanks for your help.