New Car/Old Maps - Kia Forum

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post #1 of 39 (permalink) Old 01-30-2019, 12:36 PM Thread Starter
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New Car/Old Maps

I saw some old posts from a few years ago where new KIA's were delivered with out-of-date maps for the nav system, and one would think that problem has been solved. Nope.

In November 2018, we bought a 2019 Sorento SX. We noticed that a network of roads that were about two years old were missing from the map. I found out that the version of maps delivered with the vehicle was NAM.10.47.43.713.103.2. I contacted the Map Update site, and they confirmed that these maps were V11.5, which were released in the fall of 2016. The current version is V12.5.

That began a quest to get new maps (no updates are available on the map site for 2019 Sorentos). It took the dealer about a month to get a new SD card; however, when I inserted it, it said that it was incompatible with my Sorento. It was labeled 2018-2019 Map Update, 126S4 UM, 2016-2017 Sorento. Obviously, the wrong model years, and the software must have changed since then.

Another month went by with the dealer claiming to be working with the "rep" but nothing has happened. Finally, through this site, I learned that others had solved the problem years ago by contacting "Customer Care." I did that, and it took a week for them to get back to me. They have been of no help thus far, but they say they'll "research" it.

One thing they (that office is manned by Warranty people, not technicians and not map people) said I could try is to insert the "updated" SD card I got from the dealer into my computer, copy the Map folder onto my hard drive (it's several GBs in size), then get the SD card that works (with old maps), and copy the newer Map folder into the same place on the old card.

I'm a computer person, so I'm aware that SD cards are not particularly reliable when copying files, and any little glitch can render the card unusable. Worst case is to leave the car with no navigation capability at all. Second, I have no idea if a simple copy of the Map files would actually work in a system that has reprogrammed software, if I did decide to risk it.

It has now been three months since this saga began, and I still have old maps. It sure seems like a sleazy way to force owners of new vehicles to pay $145 to update the maps; however, I can't even do that (and send the bill to the dealer) because there are no updates on the Update Site for 2019 vehicles yet, and I don't know if the 2018 software will work in a 2019.

I'd like to know if anyone has a 2019 Sorento with up-to-date maps. If so, what is the map version number, and how did you get the SD card with the right software and new maps?

Barring that, does anyone know whether copying files from one SD card for a different model year will actually work (if the files don't get corrupted during transfer)? Are there any other folders or files that need copying, if that is a viable process? I'm suspicious that this will not work, although recommended by Customer Care, because that would allow one person in a neighborhood (or through a sleazy website) to update everyone's KIA for free.

Given that no one I have talked to has heard of this before tells me that either I am the only one that got old maps or other people just haven't noticed. I would have expected a flurry of calls to KIA complaining, but so far I'm the only one (so they say). If you have a 2019 KIA, please check your vehicle and either complain or let us know your vehicle was delivered with recent maps so there's no reason to complain.

Thanks for your help.

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post #2 of 39 (permalink) Old 01-30-2019, 02:51 PM
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We bought our 2019 in November and it has old maps, too. I asked the sales guy about it and he basically said "tough luck ... use Android Auto or Apple Car Play as those maps will always be up to date." I wasn't very happy with his answer, but I haven't take the time to contact anyone else. I haven't noticed any issues (yet) except for our neighborhood. It's frustrating because the on-board Nav is pretty decent and you would think the car would ship with fairly current maps. And I have been less than impressed by the Android Auto map interface. I haven't tried Apple Car Play with my wife's iPhone yet.
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post #3 of 39 (permalink) Old 01-30-2019, 07:11 PM
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To be honest, I paid good money for a nav update when I bought our 16 Sorento in April, but now that I've tried CarPlay and Google Maps with it, I use that 100% of the time and am quite happy with it--haven't used the onboard nav in forever. Maps is just so much superior.
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post #4 of 39 (permalink) Old 01-30-2019, 08:01 PM
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You're all discovering the dirty little secret behind the vast majority of automotive nav systems -- they are supported by contracted software houses whose primary focus isn't even navigation. They don't have their own mapping departments, and depend upon other sources for what they sell. They repackage others' content and charge a fortune for it, when and if they get around to it. Their nav engines aren't top tier, either.

I've had only one nav system in a vehicle in my life -- my current used CPO '16 -- and that was only because the rest of the deal was at a VERY right price. I would never pay for one as an add-on to the price of a vehicle. There are too many good purpose built automotive units out there with big screens and easy-to-read maps (helpful as you get older -- the phone apps to often use 2 point type) that offer free maps and traffic data.
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Last edited by ecanderson; 01-30-2019 at 11:03 PM.
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post #5 of 39 (permalink) Old 01-31-2019, 05:52 AM
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Originally Posted by -jon- View Post
We bought our 2019 in November and it has old maps, too. I asked the sales guy about it and he basically said "tough luck ... use Android Auto or Apple Car Play as those maps will always be up to date." I wasn't very happy with his answer, but I haven't take the time to contact anyone else. I haven't noticed any issues (yet) except for our neighborhood. It's frustrating because the on-board Nav is pretty decent and you would think the car would ship with fairly current maps. And I have been less than impressed by the Android Auto map interface. I haven't tried Apple Car Play with my wife's iPhone yet.
I bought our 2019 SX only a couple of months ago and have the same map version. I don't care very much since I never use the nav system (it's crap like this why I usually don't buy car nav systems) and rely on Android Auto to have 100% updated map info and reliable nav. I'll be curious to see how this is resolved (if at all). We've been pretty happy with our Sorento other than the sub-par infotainment system and nav. I'll be a LOT more careful if I ever decide to buy another Kia to look at exactly how the infotainment system works before purchase. Had I known things were this bush league, I'd have bought a different vehicle.

Cheers!

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post #6 of 39 (permalink) Old 01-31-2019, 07:58 AM
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We came from a 2007 Acura MDX and the Kia's infotainment system is a million times better! Hell, the infotainment system in my '07 BMW 3-series is miles ahead of the Acura. We don't use nav that often, but I like the way it looks and it usually works well for us. I wish that Kia would have kept the cd player in the 2019. At least with the cd player you had a good place for a phone mount, making it easier to use the phone as a GPS. Last time I used Android Auto the interface was meh. The actual phone's interface is way better. If Android Auto mirrored Google Maps I would be a lot happier with it.

Regardless of the nav, I like the larger screens that are part of the nav system. And once you get to the higher trim levels, the nav is standard anyway. I wouldn't pay an extra $2000 just for the nav, but I prefer all the other goodies that come with the higher trim levels (hence why we bought an SX and not and LX).

In Europe, Kias get 7 years worth of free map updates. Wish that was the same here. https://www.kia.com/ie/service/mobility/map-updates/
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post #7 of 39 (permalink) Old 01-31-2019, 11:03 AM
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Originally Posted by 2019Sorento View Post
Had I known things were this bush league, I'd have bought a different vehicle.

Cheers!
And you would most likely have been equally disappointed with map update release frequency and probably cost. The number of vehicles that come with nav systems and maps developed by top tier (real) GPS companies you could about count on one hand. Instead, the vast majority of them are installed in commercial vehicles where the drivers/companies wouldn't put up with this crap.
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post #8 of 39 (permalink) Old 01-31-2019, 03:59 PM
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The European maps are about 2 years out of date, when released, and can be 3 years old when the cars receive them at their annual service. That is is, if the Kia dealers actually do the update. Although the maps are free, there is a charge for labor. The UK forum has more complaints about the maps thanks anything else.

Personally, I prefer the mapping system interface to Google maps, but I find it doesn't find the fastest route through the London traffic, and elsewhere the maps are a little out of date.
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post #9 of 39 (permalink) Old 01-31-2019, 06:26 PM
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I prefer the mapping system interface to Google maps
I am genuinely interested to know why. That seems astonishing to me.
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post #10 of 39 (permalink) Old 01-31-2019, 08:06 PM
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I am genuinely interested to know why. That seems astonishing to me.
On my UK Niro PHEV, the built in mapping system provides a very friendly map scale, and very easily understood (but quite verbose) audio instructions. It uses Tom Tom Connected services, so provided my phone is acting as a wifi hotspot, it knows about traffic conditions etc....

When I use google maps via Android Auto, the map isn't always scaled that well for driving inside London, and I can't always see how far I am from the junction at a glance. In addition, the audio instructions tend to be a bit early, so I might get an instruction to turn when, actually I need to take the 2nd or third turning . Also, some of the recent updates have been a bit buggy.... for a couple of weeks, google maps was only delivering the last part of the audio instruction. So instead of "Take the 3rd exit at the roundabout" , I'd get ".....at the roundabout". That seems to have resolved itself now.

Despite the above, I tend to use google maps because its routing algorithms, and journey estimation times are better.
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