New 2012 Sorento SX, Named It The Black Cherry - Kia Forum

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post #1 of 14 (permalink) Old 05-14-2019, 10:05 PM Thread Starter
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New 2012 Sorento SX, Named It The Black Cherry

My wife and I finally joined the KIA family and picked up a used 2012 Kia Sorento SX FWD. So far it's been a blast to drive, we've owned it for a week and have already taken it on a 300 mile road trip. It has a few issues as it is a higher mileage example, but I'm very "automotive inclined" as I run a car club for older 1984 to 1988 Nissans of a specific model.

I've updated our garage on here to have the details about the car but will include some links in the thread too.

The issues:
  • Nav system is experiencing the "stuck on 'Accept' dialog issue". Tried battery disconnect, tried radio reset button (little pinhole button), can't do map update because I can't get past caution page.
  • Need to get Winter Tires and a set of cheap 18" wheels, but I haven't researched the offset/width/diameter options yet to know the best size to buy.
  • Front door panel on drivers side has peeling clear on the "charcoal" plastic bit. Front door panel has a bit on the handle part that seems to have been peeled off from heat or chemicals. Combining these two list items as I found the part as a whole on eBay, but it's relatively expensive ($180-$270) for how little benefit we'd notice from it. Have some feelers out to local yards to see if they have any Sorento models of this Year/Trim but not hopeful.
  • Car was washed badly for its 96k miles, causing swirls. Going to have to bust out the DA Orbital on this one, the previous owner must've washed it with a push broom and a bucket of water. I may end up paying someone because I haven't undertaken this level of detailing yet.
  • One side-mirror's LED light strip has the plastic outer covering broken. Replacement is installed. Was way more simple than I thought as long as you're careful with the glass. PN: 87623-2P000 for anyone interested.
  • Car had no floor mats. Found an OEM set but the pins to hold the front mats in place were the wrong style. Had to drill them out to fit the round post style vs the hook style. Looks great now.
  • KIA emblem on the back is peeling. Fixed! New image uploaded to garage since I can't image post yet. Replaced the logo with a new one. PN: 88353-1F500 for anyone else interested. Fit perfectly, does not use bolts through the door. On a side note, neither did the previous one...but I didn't find that out until after removing all the rear liftgate trim.
  • Needs fluids changed because I don't trust dealerships to do it right on a used car. Oil and Oil Filter done. Oil: SuperTech 5W-20 Full Synthetic HM; Filter: K&N PS-7030. Air filter soon to be done when it gets here tomorrow. (PN: WIX 49250).
  • Start button has chipped off black paint. New button arrives next week, will get installed and then that's that.
  • Head liner has some "human slime" black/grey scuffs that I want to try to clean off. Update: probably going to pay someone to handle this with a steamer when I pay for exterior paint correction. Ended up trying my Tuff Stuff and a microfiber towel and it worked. Got the few weird looking spots all clean and it looks good as new.

On to my questions I suppose! Where can I look up factory part numbers reliably? Also, where can I find parts that I know will fit. I'm feeling burned after the floormats I bought. They supposedly were a perfect fit but obviously in my list above, that wasn't the case.


Last edited by XKC; 05-23-2019 at 12:17 PM.
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post #2 of 14 (permalink) Old 05-14-2019, 11:55 PM
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For part numbers, you could always go to or call a Kia Dealer parts dept and ask them about the parts and their prices. I've done that on several occasions. I'm pretty sure most parts have the part number stamped on them...specifically the plastic parts. I've also purchased parts on Ebay after determining the part number. You can try going to scrap yards to see if they have any Sorentos that you can obtain your parts from. FYI, many of the parts are the same for 2011 to 2013 Kia Sorentos. Note that if you're buying on Ebay, South Korean models use different model years as I believe the Sorento came out earlier in South Korea...2010 to 2012 Sorento R. You'll also see these referred to as the XM model.

Some info for specific points:

- Nav stuck on 'Accept'. You can try to reset the Nav. There's a small pin hole that does the reset. The owner's manual should have info. You can get that online at the Kia site.
- I've replaced the passenger side LED on the side mirror myself. I believe there are two different types, 3 LED and 4 LED lights. The part number is on the back of the LED module. It's a little tricky to remove the mirror.
- I also bought the Weathertech rubber floor mats for the winter

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post #3 of 14 (permalink) Old 05-15-2019, 08:44 AM Thread Starter
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Quote:
Originally Posted by VIM View Post
For part numbers, you could always go to or call a Kia Dealer parts dept and ask them about the parts and their prices. I've done that on several occasions. I'm pretty sure most parts have the part number stamped on them...specifically the plastic parts. I've also purchased parts on Ebay after determining the part number. You can try going to scrap yards to see if they have any Sorentos that you can obtain your parts from. FYI, many of the parts are the same for 2011 to 2013 Kia Sorentos. Note that if you're buying on Ebay, South Korean models use different model years as I believe the Sorento came out earlier in South Korea...2010 to 2012 Sorento R. You'll also see these referred to as the XM model.
This is good info to know. The model year bit about it being released in different years between SK and here make sense of some of the confusion I've had. Thanks!

Quote:
Originally Posted by VIM View Post
- Nav stuck on 'Accept'. You can try to reset the Nav. There's a small pin hole that does the reset. The owner's manual should have info. You can get that online at the Kia site.
I tried this this morning and had no luck. I've also unhooked the battery and let it sit (for a different issue). The issue still occurs afterwards. From what I can find it appears to be a bug in this version of the firmware and there is a TSB about it. The fix is to update the maps/firmware supposedly (Can't link yet: 2011-2013-xm-sorento-forum/200010-sorrento-navigation-stuck-caution-screen-can.html is the part that comes after this website's base address). It sucks if that truly is the fix, because I don't really want to pay 150 dollars for something that may or may not work.

~Xano
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post #4 of 14 (permalink) Old 05-20-2019, 10:34 PM Thread Starter
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I'm just going to keep updating this a bit until I get the list shortened down to just a last remaining few that I can't figure out. Also reordered the list by priority, so top is most important to me, bottom is done. Green is done, Orange means attempts were made, none means still researching.

  • Nav system is experiencing the "stuck on 'Accept' dialog issue". Tried battery disconnect, tried radio reset button (little pinhole button), can't do map update because I can't get past caution page.
  • Need to get Winter Tires and a set of cheap 18" wheels, but I haven't researched the offset/width/diameter options yet to know the best size to buy.
  • Front door panel on drivers side has peeling clear on the "charcoal" plastic bit. Front door panel has a bit on the handle part that seems to have been peeled off from heat or chemicals. Combining these two list items as I found the part as a whole on eBay, but it's relatively expensive ($180-$270) for how little benefit we'd notice from it. Have some feelers out to local yards to see if they have any Sorento models of this Year/Trim but not hopeful.
  • Head liner has some "human slime" black/grey scuffs that I want to try to clean off. Update: probably going to pay someone to handle this with a steamer when I pay for exterior paint correction.
  • Start button has chipped off black paint. Still trying to find a replacement because to remove this button to check the part number would be impractical. I will probably need to call the local horrible Kia dealership to ask, unless others have a local Kia dealer they love that loves helping people. Our local KIA dealer is a huge chain stealership that owns the rights to sell every make in town besides Nissan/Infiniti and Toyota. I don't trust them.
  • Car was washed badly for its 96k miles, causing swirls. Going to have to bust out the DA Orbital on this one, the previous owner must've washed it with a push broom and a bucket of water. I may end up paying someone because I haven't undertaken this level of detailing yet.
  • One side-mirror's LED light strip has the plastic outer covering broken. Replacement is installed. Was way more simple than I thought as long as you're careful with the glass. PN: 87623-2P000 for anyone interested.
  • Car had no floor mats. Found an OEM set but the pins to hold the front mats in place were the wrong style. Had to drill them out to fit the round post style vs the hook style. Looks great now.
  • KIA emblem on the back is peeling. Fixed! New image uploaded to garage since I can't image post yet. Replaced the logo with a new one. PN: 88353-1F500 for anyone else interested. Fit perfectly, does not use bolts through the door. On a side note, neither did the previous one...but I didn't find that out until after removing all the rear liftgate trim.
  • Needs fluids changed because I don't trust dealerships to do it right on a used car. Oil and Oil Filter done. Oil: SuperTech 5W-20 Full Synthetic HM; Filter: K&N PS-7030. Air filter soon to be done when it gets here tomorrow. (PN: WIX 49250).

~Xano
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post #5 of 14 (permalink) Old 05-20-2019, 10:47 PM Thread Starter
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Wanted to throw a picture in here if I'm able to. Nice and clean/waxed. Not bad for 96k miles.


~Xano

Last edited by XKC; 05-20-2019 at 10:50 PM. Reason: Paint3D left a weird circle on the middle of the image. Reuploaded without that.
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post #6 of 14 (permalink) Old 05-22-2019, 12:25 AM
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Nice!

Other suggestions...
For you nav problem, I was trying to see if other's had encountered it. It hasn't happened to me and I hope it doesn't.

Anyway, I came across some interesting posts for other Kia models with navigation systems. They suggest that what they saw was that the nav is trying to connect to a phone via bluetooth and it gets stuck there.

What they describe is when the nav is showing the screen with the buttons, press the phone button. At that point, you see the message that it's trying to connect. I don't believe they had a solution though.

What I'd try is to remove all phones defined in the nav and then see what happens. Let us know what happens.

If that doesn't work, I believe some have replaced the nav unit with a re-manufactured unit. There are some threads with the info. A member/moderator is a Kia parts person and he knows more details or can get one for you. I think it's a few hundred dollars not including tax, shipping and handling. There may be a similar thing you can get through a local dealer...not sure. Then there would be the labour costs if you don't do it yourself. This may be one of those things you'd let a dealer do as they know how to replace it without causing any dash damage...you hope.
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post #7 of 14 (permalink) Old 05-22-2019, 12:32 AM
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Another suggestion...for winter tires.

You can also go down to a 17 inch or possibly a 16 inch tire. That's what I did. I used steel wheels instead of another set of aluminum wheels. I painted them white though. The brand/model of tire I used is Arctic Claw XSi. Don't remember the size and unfortunately they're stored. I'll try to check the size later for you. They're sized so they are the same circumference as the 18" wheels.
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post #8 of 14 (permalink) Old 05-22-2019, 12:43 AM
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Another suggestion...for the door panel.

I had some gunk on the inside door panel that I couldn't remove. It was on the long handle that you pull to close the door when it's open...not the chrome handle the you pull to open the door latch.

In any case, on the long angled handle, there is a cover that can be removed without removing the entire panel. That's the part that I replaced.

In your case, since you have to replace the carbon insert as well, it might be better to replace the entire panel. Not sure if the carbon insert can be changed separately. Maybe something else to ask a Dealer parts department.

Why don't you post a picture of the door panel?

FYI, there are several threads in the forum about fixing door handles so there may be some info in those threads that may help you such as how to remove/replace a panel.
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post #9 of 14 (permalink) Old 05-22-2019, 01:15 AM
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Another piece of info...

The Kia 3.5L V6 was also used in the Santa Fe...not sure which years. So, if you're looking at youtube for some how-to videos, sometimes the Santa fe videos are useful as well. For example, replacing the oil pressure switch.
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post #10 of 14 (permalink) Old 05-22-2019, 10:45 AM Thread Starter
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No worries on the Tire size bit, I have a tire size calculator saved so I can get within ~1%. Neat to know that even as far down as 16" will possibly fit without issues, you can start to get some seriously cheap priced tires when you get down to those sizes.

I'll try to snag a picture of the door panel tonight or tomorrow. It is on the "pull handle" so that one bit could be replaced, but the carbon insert can't be from what I can tell. I wish there was a clear coat touch-up kit that I could use to just "fill" the peeling bits for that part.

On the radio I haven't played too much with the bluetooth part, I wonder if it is related to that? I know I can't even get into the "Setup" section to check on or upgrade what firmware version it is running. I looked at re-manufactured units but I keep finding ones that the part number ends in CA (Canadian Market) and I'm not sure if that'd work in this US car or not. I have the PNs I found written down at home but am at work right now. Price was right around 300 for a re-manufactured one and I do feel comfortable handling the install myself (used to do aftermarket stereo installs as a side gig, so I have the nylon trim pry tools and replacement clips for various makes/models). My question I think will end up being do I go reman, or do I go aftermarket for 50-100 more in parts cost.

~Xano
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