Kia Sorento Crankshaft Pulley Bolt - Kia Forum

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post #1 of 18 (permalink) Old 09-03-2007, 02:55 PM Thread Starter
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Angry Kia Sorento Crankshaft Pulley Bolt

I understand that there has been a recall, in the U.S., regarding the crankshaft pulley bolt on the Kia Sorento. The crankshaft pulley bolt is prone to malfunctioning. I have heard of no such recall in Canada. I am wondering what Kia will do to accommodate Canadian customers?

I own a 2003 Kia Sorento, which I bought from Kia City (in Calgary) in July of 2003. Three days ago, I heard a rattling sound come from my engine compartment. I attended Concept Kia (2230 23 St N.E. Calgary), where I normally have my vehicle serviced, to explain that in addition to this problem the drive belt was squealing intermittently. As well, the engine made intermittent sounds which sounded like a kettle boiling. When I explained this to the Parts and Service Advisor, he was unfamiliar with what I explained but entered the information into a computer for my appointment.

I drove my vehicle home, only to experience a temporary loss of power steering and lights. At this time the check engine light flashed intermittently and the battery light appeared. By the time that I arrived home, the drive belt was no longer attached to the alternator. I have also noticed that the pulley which is attached to the crankshaft is slightly bent. It wobbles when it turns, therefore it is unable to hold a belt.

After looking at this site and others, I have learned that Sorento owners across North America have experienced a similar problem with the Kia Sorento. I am thinking that my particular incident could have been avoided if the crankshaft pulley bolt was replaced during a timing belt change. I actually had my timing belt replaced approximately six months ago, when my vehicle had less than 100,000 km on it. My vehicle currently has 114,000 km on it. With this in mind, I am wondering why Kia did not inform me that the crankshaft pulley bolt required replacement.

Other than this recent incident, my only complaint with Kia has been the poor service at Concept Kia and the fact that I must change headlight and tail light bulbs every four months. The timing belt replacement on my Kia Sorento took two days to complete (I was forced to go to work without my vehicle, which is difficult in my line of work, and I was given no loaner). Oil changes at Concept Kia have also taken up to two hours to complete.

Currently, my Sorento is parked in my driveway. It has been sitting there for two days because the local Kia dealerships are closed for the long weekend. I have been forced to rent a vehicle while still making payments on my Kia Sorento. As part of my employment, I must transport an animal to and from work.

Since Kia prides itself on quality workmanship, I am wondering why this company would allow its vehicles to be fitted with an inferior part. Satisfied customers are usually guaranteed to be repeat buyers. Dissatisfied customers go elsewhere.

At the moment, I am not a happy Kia customer. My previous vehicle was a Hyundai Scoupe which I drove for nine years (at the end it had nearly 300,000 kim on it and I never had any problems). It is ridiculous that a four year old Kia Sorento is having this problem.

I emailed a letter off to Kia Canada and am waiting for a reply.

Are there any Kia Sorento owners who have experienced the same problem in Canada?

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post #2 of 18 (permalink) Old 09-03-2007, 03:09 PM
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Thumbs down This is the major problem with Kia

Seems Kia just has not got any handle on what they ship to the public and they sure could care less about helping anyone.

And to make matters worse their dealer service people do not have a clue as to what to do when they are faced with a problem.

I also have a 2003 Kia Sorento v6 and I have had the bolt replaced on the recall I got from Kia.

I have not had any problems but I don't drive the Sorento much it just has a little over 7,000 miles to date.

At the first sign of any real problems I will get rid of the sorento quickly if not sooner.
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post #3 of 18 (permalink) Old 09-03-2007, 05:23 PM
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DONT DRIVE IT I am amazed you kept driving it with the noise and pullley wobble ...it looks like you are almost at the point where the pulley falls off and more important the cam belt drive cog detaches and you bugger the engine big time .....get it transported to the dealer
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post #4 of 18 (permalink) Old 09-03-2007, 07:31 PM
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Quote:
Originally Posted by Shawn
........

Since Kia prides itself on quality workmanship, I am wondering why this company would allow its vehicles to be fitted with an inferior part. Satisfied customers are usually guaranteed to be repeat buyers. Dissatisfied customers go elsewhere.
I don't think Kia (or any other manufacturer) purposely makes inferior parts. It is how they deal with the aftermath that matters here. Here in the States, Kia does not seem to give a sh*t about customer service until they are threatened. Maybe Kia USA HQ hired a bunch of morons, or they trained their people to be morons.

As long as the number of Kia customers (sales) continues to rise, they probably will continue not giving a sh*t about customer service.
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post #5 of 18 (permalink) Old 09-04-2007, 11:52 AM Thread Starter
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I had my Sorento towed to the nearest Kia dealership this morning. I spoke to a different parts and service advisor. He stated that a few Sorentos have already been serviced for an issue with the crankshaft pulley bolt. As of yet, there is no crankshaft pulley bolt recall in Canada. I have emailed Kia Canada twice, but have received no reply. If anyone in Canada has encountered the same problem, please let me know. For those Kia Sorento owners in the U.S., was there any official notice in the media regarding the recall?
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post #6 of 18 (permalink) Old 09-04-2007, 12:32 PM
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kia does what ever they can to minimise cost. since your warrenty is different than ours it won't cost them as much up there

is is possible that the NHTSA may be on their case about it in the usa

they won't dare let it become public knowledge as far is they can help it

IMO the new bolt and washer is no better than the old ones, it is not the coating on the two parts, it is the flawed design of attachment the new bolt will still fail just like the old one

IMO the different coatings of the washers and bolts were just from different suppliers to the engine mfg. and Kia is using that as excuse to say that is the problem and the fix
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post #7 of 18 (permalink) Old 09-04-2007, 09:46 PM
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Hi Shawn.

Thankfully, we have the Internet to inform us of things like this. No need to put up with 'never heard of that before' from a businessman. Tell the KIA up there that you know about the USA recall and that you know that the original bolt is no different for the USA and you demand a complete fix at no charge because KIA has admitted the bolt is faulty. The factory service manual does not state to replace it at timing belt change or at any other time, BUT some recent service bulletins say to replace the bolt at the timing belt change: so the outfit that serviced your timing belt is to blame also.
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post #8 of 18 (permalink) Old 09-04-2007, 10:41 PM
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Although Australia is a far cry from the USA and Canada, we are not immune to the crankshaft bolt problem. As I've previously whinged about, I've had 2 break/come loose on my 03 Sorento. When I reported this to Kia Australia and mentioned the US recall notice, the response was that for the USA Sorentos, Kia engines are made in the USA while Oz Sorentos are fully imported (from Korea) and no recall notice has been issued for our engines. Hmmm... must have got a duff Yank motor in mine! Shawn, don't drive it, or you will, as my compatriot says in so euphemistically Australian, bugger it.
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post #9 of 18 (permalink) Old 09-05-2007, 09:31 AM
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Hey Eutychus, the businessman is lying to you. All the Sorentos came form Korea: Kia Sorento - Wikipedia, the free encyclopedia.

The real reason the recall is in force in the USA is situation. There have been enough documented complaints about this problem (which cause power steering loss most of the time) that the US Government has forced KIA to recall or KIA sees the need to do 'something' before it can be criminally liable. All corporations will do 'land by land' what they have to minimize "exposure" overall. The fact you have had the problem twice gives the lie to KIA. I felt that someone would try the "your bolt is different story". See my earlier post.
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post #10 of 18 (permalink) Old 09-05-2007, 12:16 PM Thread Starter
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Thanks for the replies. I have since emailed Kia Canada several more times. They have not replied...that's no surprise. I have also complained to Transport Canada about the safety hazard that this vehicle poses when the power steering fails.
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