Join Date: Sep 2007
Location: Calgary, Alberta
Drives: Kia Sorento
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Kia Sorento Crankshaft Pulley Bolt
I understand that there has been a recall, in the U.S., regarding the crankshaft pulley bolt on the Kia Sorento. The crankshaft pulley bolt is prone to malfunctioning. I have heard of no such recall in Canada. I am wondering what Kia will do to accommodate Canadian customers?
I own a 2003 Kia Sorento, which I bought from Kia City (in Calgary) in July of 2003. Three days ago, I heard a rattling sound come from my engine compartment. I attended Concept Kia (2230 23 St N.E. Calgary), where I normally have my vehicle serviced, to explain that in addition to this problem the drive belt was squealing intermittently. As well, the engine made intermittent sounds which sounded like a kettle boiling. When I explained this to the Parts and Service Advisor, he was unfamiliar with what I explained but entered the information into a computer for my appointment.
I drove my vehicle home, only to experience a temporary loss of power steering and lights. At this time the check engine light flashed intermittently and the battery light appeared. By the time that I arrived home, the drive belt was no longer attached to the alternator. I have also noticed that the pulley which is attached to the crankshaft is slightly bent. It wobbles when it turns, therefore it is unable to hold a belt.
After looking at this site and others, I have learned that Sorento owners across North America have experienced a similar problem with the Kia Sorento. I am thinking that my particular incident could have been avoided if the crankshaft pulley bolt was replaced during a timing belt change. I actually had my timing belt replaced approximately six months ago, when my vehicle had less than 100,000 km on it. My vehicle currently has 114,000 km on it. With this in mind, I am wondering why Kia did not inform me that the crankshaft pulley bolt required replacement.
Other than this recent incident, my only complaint with Kia has been the poor service at Concept Kia and the fact that I must change headlight and tail light bulbs every four months. The timing belt replacement on my Kia Sorento took two days to complete (I was forced to go to work without my vehicle, which is difficult in my line of work, and I was given no loaner). Oil changes at Concept Kia have also taken up to two hours to complete.
Currently, my Sorento is parked in my driveway. It has been sitting there for two days because the local Kia dealerships are closed for the long weekend. I have been forced to rent a vehicle while still making payments on my Kia Sorento. As part of my employment, I must transport an animal to and from work.
Since Kia prides itself on quality workmanship, I am wondering why this company would allow its vehicles to be fitted with an inferior part. Satisfied customers are usually guaranteed to be repeat buyers. Dissatisfied customers go elsewhere.
At the moment, I am not a happy Kia customer. My previous vehicle was a Hyundai Scoupe which I drove for nine years (at the end it had nearly 300,000 kim on it and I never had any problems). It is ridiculous that a four year old Kia Sorento is having this problem.
I emailed a letter off to Kia Canada and am waiting for a reply.
Are there any Kia Sorento owners who have experienced the same problem in Canada?